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November 2023 by Scott V
Been using Walgreens forever, everywhere else that I have lived. Michigan, Tennessee, North Carolina, and Florida. The store on W Dimond is by far the worst. I have had to go to other locations for things four times now. Diabetic supplies, no less, not like that stuff isn't important or anything. Constantly short staffed, and the staff they do have sucks. Don't bother with the pharmacy there unless you enjoy being aggravated. And forget about calling them. Use the one on Brandon or 88th, both of those stores are much better.
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November 2023 by a. b.
I feel bad for the pharmacy staff. Walgreens appears to have a very high turn over in the pharmacy, in so many cases my prescriptions are not in stock, or have been ordered and not shown up etc… When you call you will often be on hold forever just for someone to hang up on you. As I result I often go in and waste my time waiting in line just to talk with someone and not get my medications. I’m switching pharmacies. Sorry Walgreens. Corporate needs to get things running properly!
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November 2023 by Damien Young
Tried calling to get some assistance with a prescription in their system. Not only did the worker not speak clearly through the phone, she also couldn’t find my info in the system even though I had their website confirmation pulled up on my phone. She then told me there was no way she could help me because the pharmacy my prescription was at was all that could help me. I told her they weren’t picking up (which I said in the beginning of my call twice) to which she said “I’m going to transfer you” and transferred me instead of helping me. The other location of course didn’t answer. Like I knew they wouldn’t. Don’t bother with Walgreens. All of the locations in anchorage don’t care about their customers
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November 2023 by Yi Li Kang
Go to another pharmacy if you can help it. Most understaffed in anchorage and everyone is super grumpy. Try Fred meyers or another Walgreens. Phew hope it improves because going there ruined my day.
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November 2023 by Andrew Cockburn
If I could give this place zero stars I would. This location has the worst lines. Pharmacy techs here are nice enough but pharmacist Mark is extremely rude to customers.
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November 2023 by V Z
Called 3 times needing to speak to pharmacy, was on hold for over 20 minutes each time, then hung up on.
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October 2023 by Ellen S.
Efficiently ran drugstore. There was a long line of people patiently waiting to pick up their prescriptions. The clerk took care of everyone without too long of a wait.
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October 2023 by And R.
If I could give this place zero stars I would. Today I waited for 80 mins on hold to talk to a pharmacy tech and still didn't talk to anyone. I figured I'd head into the store and talk to them instead. First off the drive thru was closed, I'm guessing due to lack of staff. So I parked and headed inside. This was the line at 5pm: 10 people deep. The pharmacy tech was apologetic about the wait but the pharmacist Mark was extremely rude when i asked him about it and inquired as to why he was leaving the single pharmacy tech along to deal with a 10 person deep line instead of coming to help with it. These wait times and Mark's rudeness are unacceptable. I will not be returning to this location.
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September 2023 by Meagan K.
Just so everyone knows, at the Walgreens pharmacy closing at 7pm actually means they put the cardboard up in the window at 6:57. Hope nobody else is in a hurry after work and needs mends.
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September 2023 by Elena W.
The people working at the pharmacy cannot care less. Seems that they despise anyone coming to their window. They are beyond slow and not welcoming. I visited the pharmacy 3 times. 3 times too many. First two visits were to get a shot. Both times I had an appointment and there was no one else waiting. They made me to fill out the paperwork that I already filled online and then I was waiting and waiting. The people disappeared in the back. It was a half an hour ordeal both times. The last straw was when I stopped by to pick up a prescription. It was shortly before 7 pm and I was told that it is not ready and that they will not do it today because they are closing. I asked how long it typically takes to fill the prescription. I was told 30 minutes. The prescription was sent to them before noon.... I am done with this time wasters.
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July 2023 by Juan Fernandez
I literally hate this pharmacy! They never answer the phone and when they do they hang up on you. If it requires them to use their brain to answer a question you’re SOL
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April 2023 by Garry Hanley
Pharmacy closes again without notice on a Wednesday! Prescriptions are locked up and can not get. If you have important prescriptions, do not use the Dimond store! It is really bad with unapologetic staff and poor business practices.
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April 2023 by Cheryl Murray
Waited on hold for over an hour for the pharmacy during a low call period, with adequate staffing. Not acceptable.
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April 2023 by Mark K.
I can't believe this store is still in business! They are slow, and will lie to you. If you need life saving medicine don't count on staying alive if you get your medicine from this Walgreen!
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March 2023 by K N
Do NOT go here for passport photos! I had them retake the first one because it was a super blurry photo. The next photo had the wrong measurements, so passport application was denied. Get photos done at Post office, longer wait, but worth it in the long run.