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November 2023 by C toyou
Fast, and courteous tire change overs. They don't try to do any unnecessary add ons. Thanks for keeping it simple
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October 2023 by amal nuh
4Runner, TACO, and other imports BEWARE!Brought two vehicles in for full-service oil changes and to change out tires for winter. After service, brought both vehicles home. The next morning, on one vehicle, engine warning light came on after leaving the house for work, along with 4WD and traction control lights. Discovered that the air filter had not be replaced correctly, causing the error. Checked over both vehicles more closely and realized neither had been topped-up for coolant. Called the location and brought one vehicle back in - the one that had the warning lights come on.Staff cleared the error, but said they do not provide coolant for imports because it is difficult (or expensive) to get it. Kind of sounds like a them problem. Literally can get coolant from any parts store, Costco, etc. I asked, "So, what is happening to all of the 4Runners and TACOs in Anchorage? Are they not getting coolant with full-services? What if they come in for a coolant flush?" I explained, that I basically cannot trust anything on my full-service bill. What else aren't they telling customers?If you are in a bind for time, they can help with a quick tire change, but I would avoid for anything else. Will not be returning to a service provider who does not treat your vehicle like their own and whose integrity falls short of reinforcing faith in their work and billing.
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October 2023 by Doris Williams
Thank you Richard for your customer service.
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September 2023 by Jean Paul Cortes
I appreciate oil change places that keep things quick and uncomplicated. Went in for an oil change and no one attempted to upsell me on additional services.
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August 2023 by Farah Zoetmulder
Always fast and always friendly. They are my go to place for an oil changeServices: Tires
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July 2023 by Nou Hang
Fast service and people who worked there are kind and knowledgeable
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June 2023 by snowtez1962
The were friendly and helpful. The clerk checking people in need to slowdown and be more clear when he speaks.
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May 2023 by Michael McLeod
Outstanding service! Everyone was great and helped me thoroughly
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February 2023 by Barb Yanoshek
Love that place!! Did you know they change out headlights? Even the hard kind like up in the wheelwell. Bring your own bulb though. Very nice people work there. (The one at Dimond Mall) Always smiling. And they are more reasonable than the dealership!
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January 2023 by Charles Jordan
I stopped in for an oil change, they showed me a very dirty cabin air filter and asked if I would like to have it changed, I agreed to but my book says change it at 22,500 miles, my truck has 12,139 miles on it, so I wonder if that was actually my cabin air filter they showed me. They said Alaska is dirty. I checked and they did all the services I paid for but they didn't reset my oil life.Service: Oil change
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December 2022 by Chante Lopez (C LO)
I got to go to.the VIP roomAcross the streetWaaay cooler then the little crammed office
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October 2022 by Ryan C.
They took 5 hours to get my car in and I was the first one there and they couldn't tell me all the leaks and over charged me!
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August 2022 by Todd D.
My truck was making a noise that sounded like a differential might be low on lubricant. I brought my truck in for an Oil change Differential fluid change Transmission fluid check. They couldn't check the transmission but told me I needed brakes and that was what was making the noise. Did you check the differential? Oh yes. That's fine. I knew it wasn't brakes So I took it to Midas a week later Well we found the very obvious problem. A very dangerous situation as the center support bearing had failed and the drive shaft could drop and break at any moment. These two jackasses at XPress lube should have seen it as visualize it was plainly obvious. Of course this repair was way beyond their capability so they tried to upswell me instead of telling me the truth risking me causing an accident.
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August 2022 by Jason Davies
Good service and great attitude. Call ahead to verify waiting time. It always helps.
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July 2022 by Moldy Lunchbox
I came in yesterday at 5PM and there was no one in the bay, I parked in front of it and went inside just for some dude to have a huge smile on his face when he told me he couldn’t switch out my brake pads.
