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December 2023 by gary butcher jr
Friendly people, very informative
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December 2023 by Ben G
I've had to replace a lot of vehicles and toys recently since moving up here. I'm amazed at how many of the Anchorage/Eagle River dealers have no idea about their product's specs, or what they have in stock or when they can get it and frankly seem like they don't care. I've had to purchase in the lower 48 because many of these dealers are so uninterested in their own profession. This place has UNUSUALLY GREAT customer service even compared to the lower 48 and especially for Alaska. Worth the hour drive to get here to avoid the hours of headache with the other guys. Making great memories with the kids and our new snowmobile/machine.
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November 2023 by Gavin Gaffney
Always a pleasure doing buisness with them. Great turn around and communication. Raphael is a wiz behind the wrenches. Highly reccomend them from sales to service.
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October 2023 by Renee Rivas
"Shoutout to Joe and the amazing team at Alaska House of Yamaha! This is the only dealership in Alaska I'll ever do business with. Their care, expertise, and outstanding customer service set them apart. Unlike other places, they took the time to go through the owner's manual with me when I bought my new ATV unlike the dealerships I've used in the past that never even took the time to go through things and I've bought three new ATVs in the past.Special mention to Ryan, the kickass and knowledgeable salesperson who made the experience exceptional. Thank you, Joe and Ryan and the entire team at Alaska House of Yamaha, for earning my lifelong business. Highly recommended!
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September 2023 by Shane Hodge
Excellent customer service. Their kindness with any questions that you have. Took my 2013 YFZ 450 down there because the cable snapped and theclutch fork might need to be repaired maybe and they were able to explain everything to me and I was able to understand. I'm glad I took my four-wheeler there to get fixed because I can count on them to do a good job. And if the bill is too high for me to pay in full I asked if I can make payments as long as they hold on to the 4wheelerand I make payments and get it paid off they'll work with me.
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February 2023 by Theresa S
Great! My kids had fun at customer appreciation day!
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February 2023 by Ryan Strickler
Friendly, had parts I needed on hand
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February 2023 by Reed McDaniel
Fantastic experience working with Alyson to get my son a 2022 PW50. Near instant responses regardless of the time of day, great attitudes and incredibly helpful. We will be back.
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February 2023 by nick allington
Awesome staff and owners I would highly recommend that anyone looking for a new machine to enjoy or need parts and services go see these guys.
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February 2023 by Richard Osterhaus
Excellent service, friendly courteous
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February 2023 by Joshua D
Amazing customer service! Originally shopped for a new 4 seat however deciding a Viking would be the best choice for our family but unfortunately they were out of stock. Ryan answered our substantial amount of questions. Got lucky and found a well maintained loaded out used Viking and contacted Ryan who set us up with a buyers inspection at their shop. They did a thorough and timely job checking it out in time to snatch it off the market. Ryan treated us as if we bought it directly from him and spent a great deal of time walking us (who are new to SXS) through the ins and outs of the machine including the specific mechanical recommendations and safety features.We will be taking our machine back for all our maintenance needs and I would not hesitate to recommend them to my friends.
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February 2023 by Ed C.
Great place for your Yamaha machines. Alyson and Josh are very friendly and know their products, like true professionals. I picked up a 50cc for my daughter and she was excited! Looking forward to a side by side for in the future. Go see them!
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February 2023 by Jimmy Verley
Great customer service and knowledgeable staff, made my purchasing experience the best I could have asked for, if u are looking for anything yamaha, there who I would go to every time
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February 2023 by Bryan Adair
Big Lakes only place to buy new Motorcycle, ATV, UTV and PWC made by Yamaha. Friendly staff.
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February 2022 by Robert Landers
I found them to be far better than the other Alaska Yamaha shops I've dealt with. Even living in Eagle River I found it worth driving a little further to their store as they took great care of me. I was gonna get my other PWC from the Anchorage store but will definitely be back next year to get it here.If you need a Yamaha in Alaska, these are the people to see.
