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January 2026 by Chris Scarberry
Jeremy was a fantastic help and got my phone working again
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January 2026 by Angie Carranza
Was there for 30 minutes and didn’t even get acknowledged. No hello, nothing.
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December 2025 by Kelly Fox
Customer service is non existent at this store. We were waiting for assistance and neither of the reps greeted us and when we asked for assistance we were told they were busy but when others walked in they were immediately greeted and helped.
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December 2025 by Elizabeth Rand
Violet is amazing. She has helped me several times and has excellent Samsung skills. I truly appreciate her and hope that you see her value.
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December 2025 by Jayson Bills
My girlfriend spoke with a young lady On the 611 number and ordered me a phone because mine was currently smashed. She said it’d be ready in three hours and ended up lying to us very much so my girlfriend continued on and called the Eagle River store spoke with Destiny and she helped us out a lot. She told us to cancel the order because we would be getting it sent in and I would not be able to receive it within three hours and it’ll be coming in days later at that moment I needed a phone now destiny bundled up a whole bunch of stuff and saved us some money and I walked out of there within an hour, and I was very satisfied. She has been a very great help and I will be working with her from now on for anything that occurs with my AT&T needs thank you very much Destiny great work five star accommodation PS everything from my smash phone did transfer over right when I walked out of the store. Wanted to tell you, but I was pretty busy at the moment so thank you once again.
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December 2025 by Ivan Solares
Darwin at att in eagle river was very helpful and knowledgeable. He made my transition from cricket to att easy thank you so much for your help, I'll definitely recommend you guys to my family and friends
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November 2025 by Patricia Goldsmith
Destiny helped me and she was so nice and super helpful!!
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November 2025 by Konae Putman
Violet was amazing!! She made sure we got the best phones and plan for our needs. She made sure we got all the discounts we were able to on our account. Plus Violet was patient and friendly as she answered all our questions. I will highly recommend her to others!
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November 2025 by Clydene Fitch
If you need AT&T help in Eagle River, AK ask for Violet. Great service and amazing knowledge v
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October 2025 by Riley West
You have me as Houstin West in your systems and I wanted to clarify I did not mean to send a 1 rating for Ronnie. Ronnie was awesome!
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September 2025 by CECILIA ANASTASIA
Beautiful store. Excellent staff and management.
They helped me resolve a complex issue with professionalism and kindness. It will be my store of choice from now on.
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September 2025 by Dustin Anon
Great store great staff
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September 2025 by deirdre ginter
Ronnie at the Eagle River AT&T store provided us with the best service we’ve ever had at AT&T. He was helpful and patient while explaining all of our choices when upgrading our phones. He is a true asset to the AT&T team
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September 2025 by Keith Nelson
⭐⭐⭐⭐⭐ 5-Star Review
I want to give a huge shoutout and heartfelt thank you to two outstanding AT&T representatives — Jeremy and Destiny — who went above and beyond to help me get my phone working again over the course of three days.
From the very beginning, both Jeremy and Destiny approached the situation with professionalism, patience, and true dedication. What could have been a frustrating experience was instead made smooth and manageable, thanks to their consistent follow-through and genuine care for resolving the issue.
Jeremy was incredibly knowledgeable and took the time to explain each step clearly, ensuring I understood what was being done and why. They communicated well, followed up without being prompted, and never made me feel like just another customer in a queue.
It’s rare these days to find customer service representatives who truly own a problem until it’s fully resolved, but that’s exactly what Jeremy and Destiny did. They turned what felt like a hopeless technical issue into a complete success story — and did it with empathy and expertise.
AT&T is lucky to have team members like them. If I could give more than 5 stars, I would!
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September 2025 by Tyler Powell
Destiny did a great job taking care of me will definitely be coming back
