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May 2025 by Joellen K.
The female "Maria"we spoke to over the phone told my husband that she was too busy to look up to see if they had a certain vehicle battery in stock!!! So, here we are, an older couple needing a battery for our truck here in Eagle River and BTW, this truck is our ONLY mode of transportation but she's too busy to help us!!!
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February 2025 by Camille M.
These guys are scammers. Weird to be a mechanic and not know how to fix cars. They like to charge crazy prices and leave your vehicle in worse condition
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January 2025 by Ricky P.
Customer Service: They come off rude, unfriendly and unpleasant. Cost: Diagnostic fee: $170.00 dollars (Free at Auto Zone!) You would think for the hour you pay for which is what I was told why it cost this much that it would be more than a code reading. (WRONG) Most auto shops will wave this fee if you decided to get the repair with them you don't pay this fee but not here. Cost: Coolant Flush: $430.00 dollars Every place in town will do this service for half the price trust me I asked. Here even the price of coolant itself is higher and I don't understand why. Service: My car was "repaired" after driving my car 22 miles to work the issue came back. Like ERA posted... the code was read and they did in fact change out the thermostat reader BUT test driving the car further than around the corner or doing a visual inspection would have shown that my radiator was blown. They did tell me this was not covered in the diagnostic fee. I mean you would think they would do a once over, how did they miss this doing a COOLANT FLUSH?!? This service is unprofessional but the rates say otherwise. Advice: Go to Frontier Auto or the old QWIK lube! Frontier auto is cheaper and the old mechanic is super honest and will pro rate his hourly fee. The old Quik Lube is under new management and they are awesome and will give you video of where they damage is!
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October 2024 by Cassie St. Jean
Felt like one of the tires was falling off my truck so I stopped in to see if they woukd check for me. They did and put air in the tires. Didn't charge me for doing it. That was nice.??
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October 2024 by Joe Barron
I had my 2017 Ram serviced here this past week and was very happy with the worked performed. I had an oil change and tire swap. Both were done on time and right. I would definitely recommend.
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October 2024 by Cheyenne Twig
Friendly service! I've had rattling noises coming from my suspension for the last year and a half that another shop in town couldn't figure out. Eagle River Automotive was able to diagnose and fix it!
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September 2024 by Stacey Schultz
We damaged our car on our drive to Alaska. Walt and the crew took care of us and went above and beyond to help us! They were patient with us trying to navigate all of this as we were moving to Alaska. Thank you SO much. A very friendly welcome to Alaska.
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July 2024 by Myles Morris
Great, fast, and easy service! They perform a thorough inspection and recommend services but are not at all pushy. They truly value their customers.
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July 2024 by Libby J
This place goes above and beyond! They got us in the same day for a screeching noise that just happened to be a rock stuck. They fixed it and gave me a ride home and back! Would highly recommend them.
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June 2024 by Myles M.
Great, fast, and easy service! They perform a thorough inspection and recommend services but are not at all pushy. They truly value their customers.
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June 2024 by John Adams
Honest, timely, can’t complain. Exactly what you’d expect from an auto shop, in small town USA. Would recommend 100%
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May 2024 by Pete Donahoo (PJ, PeteyD)
They do a great job!
There only place I trust since moving to Alaska
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May 2024 by Chloe S
Very rude!
To the gentleman that I just spoke has no manners. I was explaining to him that it would be our first visits. We have total 4 vehicles. While I was explaining to him what we needed, he interrupted and said “first of all I need to get your last name” in a very rude way.
I would not spend thousand of dollars to get my vehicles fixed somewhere where they can’t even have nice customer service. There are plenty shops around the area buddy!
We wanted to schedule a mount and balance for 2 vehicles and we have an insurance claim for 3rd vehicle. Plus buy new summer tires for the 4th vehicle.
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April 2024 by John J.
Service was mediocre & price outrageous. If your money doesn't matter, see this place. Smart money is on going elsewhere. Their rates were 50-66% higher than local competitors.
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April 2024 by George Young
One of the best auto shops I have ever used in my life! Always honest, never trying to push stuff you might need but they always give you a prioritized list of things you should pay attention to.
