-
February 2024 by Terrance Abbott
Very polite on the phone. Had a variety of appointments open. Once work is complete you get a text letting you know.
-
January 2024 by Reki34
Kind of a hiccup in the beginning, but my truck is running very nice again after a intake manifold gasket replacement. Their complete kindness in offering rides home and back to their shop is a very wonderful blessing!! Looking over their billing, Everything looks as it should to the estimated repair cost. Thank you agains for your help with my vehicle. God bless!!
-
January 2024 by Elizabeth C
Was not a happy customer. I had bought a replacement headlight bulb but was unable to remove the cover to the compartment where the bulb is. Stopped in to see if they could help. This would have been a 15 minute (at the most) job requiring no parts just some muscle to remove the cover. I had provided 2 bulbs and had them change both at the same time. Did not expect a bill of $124.65. Totally outrageous and unacceptable. I had not received any estimate and didnt expect anywhere near the amount charged. Will never use this service again. Additionally I will make sure my friends and acquaintances know how unfair this practice and cost was.
-
December 2023 by Maddie C.
We had a last minute tire repair, called Eagle River Automotive and they told us to bring the car in and they could plug the tire for us. We sat in the lobby and played with their two precious dogs, and sat only for a few minutes while they plugged the tire. Excellent and quick service for a good price. Will come back here immediately for any future tire problems.
-
December 2023 by Xenia C.
Terrible service. Easy as that. $140 later (after a month..) no improvement and paid for a "diagnostic" and then they didn't do any work. Used to be a great place.
-
November 2023 by Robert Fairbanks
services are great! they got me in quick and changed my oil! They were able to drop me off at my house while they were changing the oil! My car preformed better with this oil changed service then the others places in town. Over all outstanding place! Thank you.Service: Oil change
-
November 2023 by Nate Elkins
Had them replace the rear wheel bearings at a more reasonable price than the service department at the dealer. Rear wheels sound great again and they stand by their work!
-
October 2023 by Yvonne Cooper
I trust them absolutely, have done so for years, but this month they went far above and beyond the call of duty for me, and would not be compensated for their considerable extra time, trouble and expense.Service: Tires
-
September 2023 by Kate Stepherson
Great service! The people are super nice and they always answer our questions. Service is pretty quick. Fair prices. We go here all the time.
-
September 2023 by Jp White
I have only taken my truck to them twice (separate issues ?) and they have always been great. Even when parts/pieces seemed like it would break the bank, ER Auto came though with the fix, and still made it affordable. They're my Go-to auto guys (and gals). ?
-
September 2023 by pam brawn
I took my Kia Sorento to Eagle River Auto about 1 1/2 years ago and had my front brakes replaced. Did a great job and reasonably priced. Last Friday I was driving my Ford Focus from Anchorage to Big Lake when the tire sensor light started flashing. I was worried about what could happen so stopped at their shop and the owner had a tech come out and checked the tire pressure and assured me it was the battery in the tire sensor. I thanked them and asked how much I owed them. No charge. I will definitely use them for any repairs. Great shop!Service: Brakes
-
August 2023 by Ronnie Manley
I took my vehicle to Eagle River automotive repair because my radiator was leaking and overheating. I only drove my vehicle five times on the fifth day is star overheating, and I was only less than a mile away from my home, and I live in the outskirts of the Matsu, valley. I was lucky enough that a friend of mine, who is a mechanic Was kind enough to look over it to see what was wrong with it? I told him that they replace the hose and I think the pump. In the end I had to buy a new radiator and he was kind of put it in for me. he was bringing it back to me and it started overheating. Less than a quarter mile from his home. So he took it back to his house and he expect it and come to find out that the a hose didn’t have a clip and then and he also found other clips were loose. He aspiration were that they left loose so pressure was able to escape, and that the car was able to pass their pressure test.If you plan to take your vehicle there make sure you also plan taking it to other shop when they are done. I know it’s a waste of money and time, but in the long run, you know the work will be done correctly.P.S.If it was my choice no stars.
-
June 2023 by Rob Johnson
I’ve been using Eagle River Automotive for a number of years now after a bad experience at another shop. Always friendly and helpful. Willing to work with me on scheduling. I like their community support. Oh yeah, and the senior and military discount.Services: Transmission
-
June 2023 by Bryce Whittle
RUDE!!! Called to get my car scheduled (Just Scheduled) for some work. Was cut off mid sentence with "No that's not going to happen I'm closing the shop in 5 minutes"...I called at 530pm their website says they close at 6pm. (Someone sounds like an over achiever) This company just lost my business and any future business I might of had for them.
-
June 2023 by Robert J.
I've been using these folks for the last few years. Fair pricing, excellent service, community support, military and senior discount.
