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January 2024 by Jahnay “NayNay”
Great service they had what we came for and got it all done in less than 10mins
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November 2023 by Emma Lu
This store was amazing! The manager is awesome but Anthony the guy that helped us was by far the best! He was so easy to talk to and explained everything in detail! The store made us feel super welcomed!
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November 2023 by Jon McNeil
Worked with Rhett to get our phone plan moved over. Be try helpful and thorough. Excellent customer service and support.
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August 2023 by D.B.
We found out two weeks after changing our plan per the suggestion of the Eagle River store employees that we almost missed out on a free Chromebook and 1000MBPS instead of 300MBPS... don't let them talk you into changing your plan
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August 2023 by Rodger Morrison
Went in and the sales person ask me right away what he can help me with. I told him and he fixed me right up. Awesome service!
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August 2023 by Jennifer Meyer
Rhett and all the Associates I was able to work with have been very knowledgeable, professional, friendly and just all-around great customer service! Awesome to have a Verizon store so close as well! Thanks again
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August 2023 by Bob Thomas
I scheduled an appointment to get my phone upgraded, and I was out the door in 30 minutes. Very easy going staff and who made the stressful experience less-so.
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July 2023 by James Guy
Rhett is the dedicated manager of Verizon in Alaska. With his extensive experience and knowledge of the telecommunications industry, he has successfully led his team to provide exceptional service to customers throughout the state and in eagle river. Rhett's strong leadership skills, combined with his passion for technology, drive his team to deliver innovative solutions and top-notch customer support. He understands the unique challenges and demands of Alaska's remote locations, ensuring that reliable communication services are accessible to all residents. Rhett's commitment to excellence and his customer-centric approach make him a trusted figure in the industry, playing a vital role in connecting people across the vast Alaskan landscape.
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July 2023 by Sarah R
Was excited to have this store as a pick uplocation for a phone I ordered online from Verizon. Went into the store with my ID, receipt and order number. Four employees were working, I was the only customer. After twenty five minutes, several click on this link, click on that link, provide the text code we just sent, and one call to Verizon, they still could not figure out how to check out my phone. There was zero problem solving abilities on their part, just a lot of staring at each other.I ended up leaving without my order, placed the order again with Verizon and selected the shipping option.
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July 2023 by Andrew F.
Very well staffed and great new team!! Staff is very knowledgeable and would absolutely shop here!
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May 2023 by Rachel Alexander
The new manager knows what he is doing and knows the products. I just created a business account here and when my contract is up with our personal devices we will likely switch to Verizon
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May 2023 by Alyssa Luecke
Very easy going, made the process very smooth 10/10 recommend this location!
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January 2023 by Molly Jarrell
Carlton did an amazing job setting up my phone
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December 2022 by jacob wade
Jeff was great! He went above and beyond to help and make sure we got everything setup!
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December 2022 by William Fissel
Excellent, professional assistance. My new favorite Verizon store.
