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January 2024 by Yuri Shur
I like Alaska Mini Storage at Pacific Place very much. In the past I left my car several times there and did it again this year. Very friendly people. They always ready to help. The place is well maintained.
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October 2023 by h p
They had the right size drive up unit I needed. There was a free pallet available to keep stuff off the ground. The hours made it easy to access. It felt secure. Everyone renting was respectful about common space.
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September 2023 by Melinda Cook
Service was friendly, knowledgeable and helpful, the process of renting a unit was quick and everything was explained very well. The unit itself was clean and easy to access.
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August 2023 by Mia
If I could give negative stars for this facility I would.
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May 2023 by Wesley Stanley
Cannot access storage lots for vehicles and RVs if office is closed. But friendly and helpful staff
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May 2023 by Whitney Davison
Great price, nice units, Aaron was very helpful!
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February 2023 by Tim Johnston
So I'm not laying the initial blame totally on Alaska Mini Storage, but most of it is on them. We moved several months ago and never updated our address with them. Apparently they decided to update their billing system a few months ago, which also wiped out autopay card on file with them. Here's where it gets better. Supposedly they sent letters stating the past due amount. Not disputing they may have done that, but as we had moved, we never got them. One would think if someone owes you money, you would make more than a basic attempt to collect said money. They have my email address and also my phone number, as well as my wife's on hand. Never once did we receive contact at any of the 3, before Friday, the day after Thanksgiving, when my wife was called and rudely told we owed 3 months of payments and that we were no longer welcome to use the storage facility. We were given a timeframe of 2 days to move our stuff out. I was able to log in and pay the past due that day, and proceeded to collect our stuff from the unit before the end of the 2 day timeframe given. On the last day, I made sure the unit was cleaned, removed our lock and moved on our lives.Fast forward to today, same person, calls my wife (not the primary on the account), and proceeds to tell her how he "Found our unit unlocked and empty." Even has the gall to ask for another payment. My wife informed him bas he had told us we were no longer welcome at the facility, we had removed our stuff and he would not be getting any further payments from us.Staff that contacted my wife were rude and unprofessional. I myself, the primary on the account was never once contacted by phone or email until 90 days after we were past due. Had I known autopay was removed, I would have reinstated it. Now, the storage facility has lost a customer, and I will let anyone I know looking for storage to not use any of their 3 facilities located here in town.**Update**It is now almost 2 months AFTER this incident, and somehow Alaska Mini Storage has felt the need to send me a Final Warning and notice of lien on a nonexistent storage unit that has not been used since I moved out stuff out. I called and left a voicemail, but it's been at least 2-3 days and ironically, they don't seem to be returning calls.
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December 2022 by Ashley Downie
I’m definitely happy with renting here.
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December 2022 by Brad G
I've been renting here for nearly 2 years at about $180 a month. They recently changed billing software, removing everyone's billing information, and locking people out of their storage units for non-payment.I've payed them roughly $4k for the priveledge of storing my stuff in their facility and in exchange, they locked me out and charged me a late fee because they deleted my billing information. 10/10.The ginger guy that works/lives at the peger location is a jerk, and the owners are just as bad.After being given an ultimatum between removing my critical review and being evicted, I am being evicted. Top quality establishment here, I wonder how many other honest reviews have been silenced by these con artists.
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September 2022 by Operator 801
I've been renting here for nearly 2 years at about $180 a month. They recently changed billing software, removing everyone's billing information, and locking people out of their storage units for non-payment.I've payed them roughly $4k for the priveledge of storing my stuff in their facility and in exchange, they locked me out and charged me a late fee because they deleted my billing information. 10/10.The ginger guy that works/lives at the peger location is a j**** and the owners are just as bad.After being given an ultimatum between removing my critical review and being evicted, I am being evicted. Top quality establishment here, I wonder how many other honest reviews have been silenced by these con artists.
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October 2021 by Hope Irish Eyes
We had to store our belongings after moving from Maine to Fairbanks, because our house was not ready. This place is clean, well-maintained, and affordable.
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July 2021 by TO MCastle
Nice customer service, easy to navigate, on the way out of town south so very convenient for those living south of Fairbanks. It's clean, with various sized units. Overall glad to have found this location.
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May 2021 by Mary Holt
Great customer service! Easy to pay! Love the automatic receipts sent to email! And the rates are very, very reasonable!
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May 2021 by zechariah weigerding
Convenient and affordable storage, best storage with the ability to drive right upto your unit for easy loading and unloading.
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May 2021 by Kent Kaiser
Great place and the guy running it named Andrew made it easy and simple. In and out within minutes.
