-
November 2023 by Kelly Sidney
My recent visit to Darby's Performance Machine was a letdown, and unfortunately, the encounter with a staff member named Mike only intensified the disappointment.From the outset, the unwelcoming atmosphere and Mike's lack of basic courtesy were disconcerting. His unprofessional behavior marred what should have been a straightforward interaction, leaving a lasting negative impression.Adding to my frustration, the work on my vehicle was not only subpar but also damaging. The newly installed parts were mishandled, leading to unexpected damage and a compromised performance. It was disheartening to see the condition of my engine after entrusting it to Darby's.In conclusion, my experience at Darby's Performance Machine, marked by unprofessional customer service and the damaging of newly installed parts, was far from satisfactory. I strongly caution others against choosing this establishment for their automotive needs. Explore alternative options to avoid unnecessary stress and disappointment.
-
March 2023 by Jaden Hall
These people are awesome! Very fair prices! There the type of business that would rather talk you through doing the work yourself just to save you money! I highly recomend them?
-
February 2023 by Daniel Peters
They fixed my snowmachine very quickly. They did a great job. A bit expensive but worth it.
-
January 2022 by Dane Smiggs
Keep your work orders when you drop off your machine. They 'lost' mine 2 times, rewrote it for completely bogus reasons, tried to charge me almost $1,000 when I brought it in for a simple fix. Said damage incurred while in their possession while sitting in their yard in the rain uncovered was my responsibility, then will not warranty work done. Was charged almost 150 for 'storage fees' even though I was still waiting on work to be completed. I was told they expect many people to just not return for their sleds, he does work without permission and then expects you to pay for said work, even if completely unrelated to reason machine brought in for. Thankfully I kept my original work order, even after they made a copy of it the 1st time they 'lost' it. Extremely shady business workings in multiple aspects. Keep all documentation and anything to do with machines brought here. Also, you supposedly need to tell them not to do major work unless you approve, and make sure it's CRYSTAL CLEAR what you're needing done and nothing else. Not sure why that even needs to be said. When I say unnecessary work, I mean I brought in 2 separate sleds, and one of them was just for a seasonal tune-up, and I was charged 200 for a new panel latch and Skags. Be weary.
-
January 2022 by Owen Barnhill
These guys are the best in town. Every time I call up there with a problem the guy on the phone actually helps and dosent act like it bothers the hell out of him. Customer service unmatched
-
December 2021 by Trevor Radway
These guys are absolutely fantastic thank you for all the help over the years!
-
July 2021 by Jayme Rae Lyle
Knowledgeable staff and friendly service.
-
June 2021 by Joseph Penhale
Good service at a fair price.
-
June 2021 by Jasmine Stebbins
Friendly and well knowledgeable company.
-
May 2021 by Peyton Thomas
Nice guys good service.
-
April 2021 by Ed H.
Very helpful. You're there because you blew up your engine..they suggest the probable cause, instead of just selling you parts.
-
January 2021 by Terry Dunn
These guys are top notch for any 4×Wheeler, motorcycle,side by side, any ATV, snow machine. Second to no one, price, workmanship, time faster their top notch!
-
June 2020 by David Conklin
these guys rock! real customer service.
-
April 2020 by Jomar Velez
Avoid this place at all cost. They take too long with simple things and their so call fixes are nothing but band aids.
-
April 2020 by Jim Wolverton
Great work on snowmachines!
