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December 2023 by John Moran
Kylie made purchasing from the store extremely easy and enjoyable. She was very helpful, and when I realized I had made a mistake on my purchase she was happy to fix it. 10/10 recommend.
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December 2023 by Cristal Thomp
It Zales so you know it's pretty consistent, but what makes it 5 star is the staffEach and everyone one of them are wonderful and work as a team. I love coming here!!
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December 2023 by Adam Smith
Easy to shop, customer service was tiop notch and everyone was very polite! Pleasure to shop here.
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November 2023 by CSGOAfro
I recently had a delightful experience at Zales. The exquisite selection of jewelry, combined with attentive and knowledgeable staff, made my visit truly enjoyable. The store's elegant ambiance and commitment to quality craftsmanship left a lasting impression. I found the perfect piece, and the personalized service added a special touch to my shopping experience. I highly recommend Zales for anyone seeking both exceptional pieces and a top-notch shopping experience.
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July 2023 by Nakia Lane
Kylie and Felicia was very helpful and nice. Greeted me as I walked in made me feel welcome.
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July 2023 by Deron Terrell
Had a great shopping Experience with Kylie. Very professional and helpful!
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April 2023 by Sara Frawley
If I could give 10 stars Felicia would have it! She has an eye for detail and has always worked with me with all of my pieces. I had a bridal set from Kay’s and when they moved out of Fairbanks I was so thankful to have Zales take over my agreement and diamond care. I had a special gift that needed polished and soldered and Felicia made it so very special. Any time I need something sized, cleaned or just want a new piece she is always there to help me find my vision. She is very patient and kind and she has a beautiful smile! Very happy every time I see her & Kylie!
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April 2023 by Samantha Woody
If I could put more than 5 stars I would. Working with Kay to find my husband's band was not just a pleasure but an experience I won't ever forget. She not only presented each selected piece with patience and precision but also dedication to her craft. She clearly has an eye for detail; I will definitely be back to complete the purchase and then some.
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April 2023 by Monalisa Simone
I can’t explain how I am so grateful to write this review. I came into Zale’s so confused not knowing the first thing about what I wanted to purchase and I was a bit overwhelmed. But, I can proudly say I have a personal preference of who I am going to from now on and that’s Kay. She provided me with an outstanding opportunity. Not only did she provide me with information that allowed me to understand what I was purchasing but she made the process easier and less stressful.
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April 2023 by Jamie Maynard
The customer service here is a joke. The lady told me that I needed an appointment to pick my jewelry up, and when I told her 3 she then said lunch was from 3-4. And then I told her I never needed an appointment before and she insisted that I needed one. I then told her they never have customers and I didn't need an appointment to drop my jewelry off. She then said ok you don't have to have one. So I went in at 4 and on the store sign it said out for lunch till 4:30. I was so mad she lied about her lunch time. They always have 2 people in there. I work in retail and I can't believe they run that store like that. I will never buy from zales or recommend anyone to zales
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March 2023 by Felicia Goertzen
Found my anniversary ring here, and my husband picked out a 2ctw! He said he picked it since it represents our children. Love the back story and the significance. We ❤️ Zales!
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March 2023 by M H
Kay is very professional and very knowledgeable. She doesn't force anything on you and she guides you on what you want and doesn't try selling things you don't want. Would Highly recommend Zales and ask for Kay.
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February 2023 by Jadyn Nafpliotis
Great team of people! Very sweet and definitely take their time to find the right pieces each time I go in there. Feels like a family unit, and nothing feels better than home.
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November 2022 by Riley Bykerk
I recently developed an allergy to my wedding ring, Barbara was so kind and helpful throughout the whole process, she made great recommendations and helped me find my perfect ring. I can’t recommend this store and Barbara enough!!
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November 2022 by Lisa Banks
Bently mall Zales, has the nicest and helpful employees!
