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November 2023 by Travis D.
I purchased a (14 k) gold neckless from the Juneau location in May of this year. A couple months later I noticed it started to tarnish . I contacted the store and was told to send my receipt and someone would contact me. A few weeks later after several more attempts I received a call from Andrew the company warranty rep. He ask me to send it to him for a replacement, and I did receive a similar chain in the mail but it was horrible.unpolished,thinner,shorter and it had sharp edges on all the links. I called repeatedly to Andrew who after 10 attempts said he would take care of it Now three weeks later he is avoiding my calls and emails. I have started correspondence with the city attorney's in Juneau to help me
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August 2023 by Carly M.
Bought a beautiful sapphire and diamond ring for my daughter while visiting Alaska here and she absolutely loved it. The staff were friendly and very helpful. Thank you for the great experience.
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August 2023 by Andrea Higson
Individualized and amazing service, unique and original designs.
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August 2023 by Deb Wright
Vinnie and Bobby were so nice and helped us purchase beautiful pieces to celebrate our first cruise and to remember our great time in Alaska. Thank you!
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June 2023 by Bethany Meadows
Bought a ring here 3 years ago and still love it. Nice family business
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June 2023 by Carla Bauer
These people get a kick back from the cruise ships. That’s why they give you cards to visit off the ship. They’ll do anything to lure you in, offering cheap free jewelry, to buy junk jewelry, having the right lighting to make it all sparkly and look wow!
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May 2023 by Teresa O.
They target cruise visitors and SUBSTATIALLY overcharge for their jewelry. I foolishly was talked into a ring for $4000 that sells in Ketchikan for $800. I bought 2 items and receipt has no details about the price of each item. Avoid them!!
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May 2023 by Deepak Lohana
Definitely recommend visiting their store in Juneau . Great collection . The owners and staff really helped me with something particular i was looking for . will visit again ?
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May 2023 by Rajni Lalvani
Beautiful collection at fair prices and Amazing knowledgeable staff. We were on the ovation of the seas and went to this well knowned store located in Juneau only to find out that we missed them in Ketchikan and Skagway.Make sure to check them out at all Alaska Ports.A must visit for all Jewelry lovers.
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March 2023 by HUSTLE hARD
The owners are thiefs and know how to steal from cruisers, they know because they won't be able to come back they take advantage of the buyers.. prices are over top. Nothing but pressure to make a sell by any means.. WORST PLACE TO BUY JEWELRY.
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March 2023 by Leah Wright
I have added this store to my list of places to return to if I am ever in Juneau again. The gentleman who helped me was so nice and helpful. I know he was trying to make a sale but it didn't feel like he was. The Northern Lights jewelry is stunning. The colors and how they change make it hard not to stare. They also have a beautiful selection of gold quartz jewelry. Even the the couple of other pieces on the lower end of the pricing options that we bought were beautiful and unique. Loved the experience and all my new treasures.
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March 2023 by Fin Ality
Do NOT shop here. The owners are known scammers being investigated by the FBI and FTC for fraud. There's a reason this place doesn't accept returns.They target cruise vacationers because they know the customer won't be able to come back until after they realize the mistake. Their scam involves over charging customers by thousands of dollars and stealing personal information to create fraudulent credit card accounts and charges. DO NOT SHOP HERE AND DO NOT GIVE THEM YOUR PERSONAL INFORMATION.
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March 2023 by Alison Casey
While in Juneau for the day we went into Monarch Jewels in Juneau to look at the Rainbow Topaz. I already knew that the appearance of the stone is achieved by a man made process. The salesman tried to tell me it is not. In any case I chose a pendant that I liked and was shocked at the sticker price, inflated to approximately 50 times its value. He immediately brought out the calculator and revealed a slightly better price which I knew was a complete sales tactic. I should have left the store but was taught to be polite. After another 30min or so of extremely pushy, obnoxious and bullying sales attempts I ended up with earrings and a necklace. He tried to get me to try on a diamond necklace that I HAD NO INTENTION OF LOOKING AT, NOR BUYING. Cue....walk away. My elderly mother was sucked in at this point and I could not get her away. She got her earrings for $30. AFTER I HAD PAID 20 times that much!!! I immediately had buyers remorse and realized I had been duped. I see on the receipt there are no returns. unbelievable. DON'T FALL FOR THE INTENSE PRESSURED SALES. ENJOY THE SCENERY INSTEAD
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March 2023 by Ted Wiborn
What an excellent experience. Vinay and Kerry are so great to work with. Incredible service great value and very impressed with their inventory. Alexandrite was on our shopping list and they did not disappoint. This is the highlight of our shopping trip.
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February 2023 by Rachel Clapp Bowers
During a cruise summer 2022, I purchased a pair of earrings in rose gold. Beautiful until a couple months later they looked tarnished. I worked with customer service and after several emails, they replaced them with 14k white gold ones. I am extremely satisfied with their professionalism and willingness to work with me. I love their jewelry and will continue to be their customer. In fact, I shopped in their Skagway location, too. All Monarch associates were helpful, answered my questions, and wanted to be sure I was happy with my purchases. And, I totally am!! Give them a chance to introduce you to their fabulous jewelry.
