Verizon, represented locally by Victra in Juneau, AK, is known for its friendly and helpful customer service. The store offers a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. Customers appreciate the knowledgeable staff, especially managers and consultants, who go above and beyond to assist with various needs. For example, staff members like Christina and Malcolm are praised for their patience, friendliness, and willingness to stay late or make extra efforts to ensure customers are satisfied. Christina, the general manager, is recognized for her expertise and dedication in fixing stubborn phones and helping with technical challenges, even during her personal time. Malcolm demonstrated exceptional service by calling Verizon corporate to resolve issues before customers left the store. Customers also value the store’s affordability, especially when comparing plans to other providers like AT&T and Mint Mobile. Overall, Verizon in Juneau is appreciated for its trustworthy, professional, and personable service, making the process of switching plans and devices smooth and stress-free.
I had a lot of difficulties sorting out an old bill and setting up service online. Within a short amount of time Victra settled everything for me
December 2025
Just needed to trade in my phone, for both visits Malcolm was very friendly and patient. :D made it feel like a much less daunting process
October 2025
Malcolm Bahn was super helpful. He went an extra mile to make sure that I received assistance I needed. He did not have to do that but he called Verizon corporate and made sure they helped me with him on the phone before I left the store. Great service!
