Verizon, represented locally by Victra in Juneau, AK, is known for its friendly and helpful customer service. The store offers a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. Customers appreciate the knowledgeable staff, especially managers and consultants, who go above and beyond to assist with various needs. For example, staff members like Christina and Malcolm are praised for their patience, friendliness, and willingness to stay late or make extra efforts to ensure customers are satisfied. Christina, the general manager, is recognized for her expertise and dedication in fixing stubborn phones and helping with technical challenges, even during her personal time. Malcolm demonstrated exceptional service by calling Verizon corporate to resolve issues before customers left the store. Customers also value the store’s affordability, especially when comparing plans to other providers like AT&T and Mint Mobile. Overall, Verizon in Juneau is appreciated for its trustworthy, professional, and personable service, making the process of switching plans and devices smooth and stress-free.
Christina could not have been more helpful during the stress of dropping my phone off a tour boat into the Inner Passage and trying to buy a new phone. She was super patient, understanding and kind. Thanks Christina.
April 2026
Malcom was EXTREMELY helpful and friendly and I applaud his customer service! Thank you very much.
April 2026
I needed new screen protector and he helped me right away! Friendly and courteous!
