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July 2023 by Dale Stockton
I needed a phone after an accident with mine. Alex and Rebecca made sure to help me quickly and efficiently get a new phone and out the door with no hassles!
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June 2023 by Charlie Goodale
Super helpful and hardworking staff. Loved the atmosphere.
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June 2023 by Christiane Webb
DON'T BELIEVE ON THE TRADE IN DISCOUNT!!!!!Pay attention to what they offer to you. They offered the 'trade in' in our cellphones, 800$ discount in the new ones, and in the end, AT&T decided to give just 17$ discount instead of 800$ ? . So since we dont agree to trade our cellphone for 17$, can the AT&T send my cellphone back? It's basically stealing a cellphone.
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February 2023 by Chelsea Hendriks
Jason is awesome! Wonderful customer service. He Went above and beyond so late in the evening to help us with a defected phone. He was super kind and expedited our process.
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December 2022 by Lea Christensen
Jason Was immensely helpful today with helping me pick out a new phone. He got me on the best plan with the best bang for my buck, a new iPhone, and he even got me a discount threw the job I have. I strongly recommend this store for all your cellular needs, they will always have you leaving with a smile :). Thank you Jason!!10/10
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October 2022 by amui4688
Customer service was great. Staff were friendly and helpful. They were knowledgeable and provided a lot of good information. Thank you
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October 2022 by Marc Theiler
Horrific customer service, from the floor agent to the manager. Wasted countless hours on their ineptness. Wife went to upgrade her Iphone, they were too busy, manager told wife to come back, yet failed to mention the promotion ended the day he asked her to come back in, so then he didn't add their own suite number to the new purchase order, so they tried to deliver phone, but couldn't, so they returned it back to Texas, wife then tried for hours dealing with the store only to finally give up, now on the phone with AT&T for over an hour getting no where. We will be cancelling all accounts and will never use the again.
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October 2022 by Mike Tattenbaum
Jason And Alex helped me upgrade my old LG today, they were very knowledgeable and collected. helped me transfer my files over with ease and made sure I was getting the best bang for my buck. Exceptional customer service surely beats the the regular wait time and guarantees that this will be the store I frequent with any questions, concerns or upgrades in the future. 10/10 thank you Jason and Alex!!!
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September 2022 by Titan Mullen
My visit to this store was great. Knowledgeable employees who were very kind and very nice. Alex explained everything to me in detail and answered all my questions. If you’re looking for a store that will treat you right and not bs you for a sale this is the place for you to go.
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September 2022 by Nick Hynes
Alexander S Will lie to sell you anything. I was told that I was able to buy two and get four free when purchasing an iPhone 13 pro. Little did I know when I got back to Indiana that it was all a lie... So I got covid from you, and then upsold me. You acted like you cared but were only to sell more things. Please do not trust this guy. I can not speak for the whole store as he was the only employee working. I hope you DONT do this to anyone else!
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September 2022 by Luna Harper
Really appreciated how Alex took his time and went above and beyond for me. Thanks AT&T
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September 2022 by Nick H.
Alexander S Will lie to sell you anything. I was told that I was able to buy two and get four free when purchasing an iPhone 13 pro. Little did I know when I got back to Indiana that it was all a lie... So I got covid from you, and then upsold me. You acted like you cared but were only to sell more things. Please do not trust this guy. I can not speak for the whole store as he was the only employee working. I hope you DONT do this to anyone else! Please don't trust any buy this amount and get that amount free it's a scan! This is a 3ed party AT&T store with an untruthful employee. Alexander S told me I had 30 days to return, so when my covid was over, I went to AT&T and was told it was only a 14-day return policy. I was there on the 15th day, and they said sorry, nothing we can do. The corporate Indiana store told me not to trust any third-party AT&T stores because they do not go by the book and will do anything to sell you anything, then you are stuck dealing with the consequences. All I can do now is leave reviews everywhere to warn everyone else.
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August 2022 by Joel Stockton
Had to get a new phone after my iphone x finally broke. Alex helped me pick a 13 mini and got me set up with an affordable plan. Was extremely helpful with follow up questions over the next couple weeks. Quick and painless and extremely informative. Would definitely recommend to anybody that wants to switch their coverage or make purchases or changes to their plan.
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August 2022 by Michael Velie
I had a horrible experience at the kenai store I had to go back three separate times because the lady that was working couldn't make a prepaid phone bill and came up with some excuse then we went back the second time at 4:00 and she was apparently taking a lunch break from 4:00 p.m. to 6:00 p.m. when as far as I know the place closed at 5:00 it was ridiculous and it cost me extra money having to run back and forth
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July 2022 by AK MAMA BEAR
Alex was fantastic! He gave us a excellent upgrade. Explained everything about my new phone and made sure I purchased the best one in my price range and for my needs. It was great being helped by someone who is informative and patient. Kenai alaska is lucky to have him managing the at&t store.
