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November 2023 by LeAnn Pickard
I had been going to All American since they first opened their doors. I had 100% confidence in their work and skills, the pricing was fair and they never made me feel dumb or talked down to me when I asked questions.Since the ownership changed though, things went downhill quickly. The last time I took my vehicle in was the LAST time I do business with them. I could get into all the details of the experience (the time before wasn't so great either) but the things that really ticked me off was their charges.I needed to get a windshield wiper motor replaced. They charged me $189 for the part. Retail price on the part from Napa was $160 plus a $30 credit when the core was returned. So, not only did they charge me MORE than retail on a part they pay LESS than retail on, they didn't credit me anything for the core. They kept that for themselves.I had them change out my headlights as well. When I went to pick up the van, the headlights wouldn't turn on. The new owner came running out and fiddled with it until they came back on but the driver's side light is browned/dimmed. He swore up and down that they were working beforehand.Finally, the labor charges....I was charged an hour for the lights to be swapped and an hour for them to fix the horn. The notes say that they connection was dirty so they cleaned it and now it works again. 2 hours of labor (at $127.50 per hour) for something that would have taken an hour at most.I have absolutely zero confidence in their skill or honorable business practices and will never take my vehicles to them again. It really sucks because now I have to find another shop. I really liked them before the new owner, bringing them treats and whatnot every time they worked on my vehicles over the last decade.Services: Electrical repair
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October 2023 by Melanie Hampton
My vehicle has been serviced here twice now. It was difficult to get ahold of them the second time but due to short staffing and ill staff it is completely understandable. I have had nothing but great work done on my vehicle here and wonderful customer service. Will continue to take my vehicle here as long as I live in the area.Services: General repairs & maintenance
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May 2023 by Jennifer Wright
Was an overall good experience. They worked hard to get my car in quickly due to a coolant leak. Repaired the issue as quick as possible and at an affordable price. I really appreciate the fast and friendly service.Services: Auto engine diagnostic
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September 2022 by Theresa Pitcher
All American Auto is extremely knowledgeable, great and efficient service and reasonably priced! I would definitely recommend them for any issues you may have with your vehicle! I also love that they will pick up deliver your car to the local ferry!!Services: Oil change
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June 2022 by Linda Connors
Service was quick, professional, information on future needs provided. because of the needed repairs I did need to give them time to order parts that did arrive on time. It was a positive experience and I will be back.Services: Oil change
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September 2021 by A K
I had a speed sensor that needed to be replaced and it was located in a hard to access area. I had a OEM replacement part and just needed a swap. After 4 days at the shop they somehow fried my ECU and blamed my issue on it. They installed the new sensor and then for some reason reinstalled the old one. I had an extra ECU from a scrapyard that I had just swapped prior to bringing it in to confirm it wasn't the issue. Luckily I had the original to replace the one they fried. 3 months after this REPAIR I had to pay another shop to replace the faulty sensor they reinstalled. I bought a new one as I feared they fried that as well. Wasted my time and money and I lost my backup ECU. All they had to do is own up to their mistakes instead of lying. They either didn't disconnect the battery or probed the line with too much juice. Either way they should of ate the cost. When I protested they dropped hints of how many hours they've been working on it and that they could hold the car hostage with an outrageous bill. I decided a drawn out fight wasn't worth it and that instead they would not see my business again.
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August 2021 by RYC Accounting
Reliable and friendly.The team at All American Auto is communicative, trustworthy and they do good work. I especially appreciate that they maintain an updated website. I can communicate with them via email, text or phone and they always follow up quickly and with accurate information which makes things convenient.Services: General repairs & maintenance
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June 2021 by Cynthia Crowl-Amylon
Reliable and friendly.The team at All American Auto is communicative, trustworthy and they do good work. I especially appreciate that they maintain an updated website. I can communicate with them via email, text or phone and they always follow up quickly and with accurate information which makes things convenient.Services: Brakes
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June 2021 by Lauren Halford
Love this place I won't go anywhere else!
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May 2021 by Wes Craske
These guys tell the truth so you know the honest outlook before authorizing work spending cash.
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February 2021 by Colin McCormick
Not enough good things to say about Mark and his team at All American Auto! Customer service: Excellent. Quality: Excellent! Meticulous attention to detail: Excellent! Prices: Excellent! Honesty: Excellent! I absolutely love the detailed inspection with photos and descriptions that they perform every time and then go over it with you. Mark will be honest with you about what you need and what you don’t need and what can wait for repair and what needs immediate addressing. This is not your typical auto shop! Mark takes his customers seriously and that’s why they keep coming back! Highly recommend for all your auto service needs!
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February 2021 by Julia Sapelkina
The best service in town. Highly professional, quality and quick. They are always busy, so make sure to make an appointment in advance. I really like that they could pick up a car and I don't have to wait at the shop. If you like to maintain your car in a good condition, this service is for you.
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November 2020 by Jamie Bails
Love the guys here . Very detail oriented. And best prices in town.
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September 2020 by Annie Marie Morris
Wonderful service! Thank you guys for helping me so quickly!
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August 2020 by Michael Johnston
These folks are very valuable to have here in Ketchikan. They help you in any way they can, do great work, and are very fair with price.
