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November 2023 by Carlina Gilpin
Brandon is a great person to work with. I do alot of renting for medical staff and I have had a great experience every time I've had to call and set things up. I appreciate that.
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July 2023 by Larry Heck
Everything went great - vehicle was ready and in good shape, employees were very helpful and caring (pickup and drop off). Gas station right near airport (ferry) which made it easy to fill up. I would use them again. Obviously being in Ketchikan this is a small operation and has a very limited number of vehicles so best to schedule in advance.
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January 2022 by Olivia DeLoach
Everything about the experience was great!
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August 2021 by Kenny G
Never heard back...Not sure about this independently owned shop. Arrived at 5:50 pm on a Saturday called them a guy answered said he could take care of our needs. Said he would call me around 8:30 after he got the car...Never heard back from him... Each time I called Budget the phone rang, then was answered, then hung up. No cars? Then tell me no cars.
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June 2021 by Vicki Clementi
Great car, service was excellent, easy process.
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April 2021 by Sebastian Locklear
I rented a car from Budget Rental in Ketchikan, AK. When I arrived, there was no one at the counter to give me my vehicle. They had a sign that said, due to COVID they were by appointment only. I had a reservation (appointment) but they were not there. I called the local Budget number listed for Ketchikan and I got an answering machine. I left a message but no one returned my call. I then called the Budget Rental car’s customer service. They took my reservation number and when they could not get a hold of the owner of the Ketchikan location they hung up on me, I’m assuming so they wouldn’t have to deal with the situation. Seems like this is the normal way of handling customer service issues these days. When I called back, I was transferred several times and then the representative stated the Ketchikan location was privately owned and there was nothing customer service could do. They gave me the number to the local Ketchikan Budget (the one I called previously) and they wanted me to resolve the issue...great customer service; that was their solution. I never was able to get a rental car and was stuck at the airport. Terrible customer service and didn’t get what was expected.
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March 2020 by John Van Sise
I can say, without any bias, that this is the best car rental location in all of southeast Alaska.
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February 2020 by Kelley G. Tedd
Super, super nice people and easy to work with!!
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December 2019 by Melissa Smith
I am a frequent traveler to Ketchikan and use rental cars every time. I have found that the regular staff (Brandon, Rob or Leslie) I deal with at Budget/Ketchikan Airport to be friendly, helpful and courteous.
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December 2019 by Tempest Hudson
Omg. I had a review previously (3 weeks ago) that was meant for the one in Anchorage!!?. So sorry if I offended !?
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May 2019 by Courtenay O.
Excellent service from Rob who checked us in and got us on the road in record time. He helped us get round trip ferry passes for the 4 adults in our party, advising us to pay for the child when we drove into the ferry (half price). It could not have been a better experience. We hope to see him when we return the car next Sunday.
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March 2019 by Rachel Bowman
Poor customer service! Would not even get out of a chair to give us a booklet of possible avialable models for rental. Asked for information on all insurances avialable, and no paperwork was given and the women in a regular no work hoddie was bothered we asked rolled her eyes!
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October 2018 by Dale Richards
This place is a joke. Highest rental car prices anywhere I've seen in addition to the absolute worst customer service ever! People should be ashamed!
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September 2018 by MR. Brandon RILEY
They are welcoming respectful and caring people
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September 2017 by Verna McKelvy
Very poor customer service over the phone!
