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February 2024 by Hayden Byron
I will say I am personally unsatisfied with this company. A few months back I had put together a computer after ordering parts online, and it shut off after 30 minutes and did not turn back on. I brought it in after some personal tests, saying that the issue was most likely the motherboard or the power supply. Thing is, I tested a working power supply and that most likely wasn't the issue. I informed them of this and they said they would look into it. A few days later I get a call from a technician saying that they think it was a power supply issue as the computer wasn't getting power to turn on. I informed them I tested a working power supply and that wasn't the problem, and asked if they tested my power supply on a working computer or swapped it out for a known working power supply, simple process of elimination steps for computers. He said no and would get back to me. I wait a few days before calling to ask about the progress. They say they don't have any power supplies on hand that fit my computer, which honestly shouldn't take me calling you three days later to figure out. They then ask if I can bring in the power supply I have that was in my old computer at the time. I told them yes but after consideration, decided just to take my computer back. When I arrive to pick it up, I find they only spent about 15 minutes inspecting my computer. 15 minutes to come to the conclusion that it was a part that I specifically informed them when I brought it in that I've replaced and tested. Needless to say I was disappointed. I write this now because I have finally got my new motherboard and replaced the part myself, and it works like a dream! Props to the women working the front desk and the phones when I called, as they were super professional and friendly when I first reached out and the few times after that.
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November 2023 by Alex Trugon
Really great staff and kind reception and they even let me keep my computer there while I ordered a new part
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March 2022 by Kyle W.
Took my computer in for hard drive issues only. They had my computer for over a month. They fried my motherboard and wifi receiver and tried to say it was already broken, when it was functioning when I brought to them.
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November 2021 by Joe W
Awesome service.
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September 2021 by Stanley Reeves
Had issues with my phone, gave me honest opinion on repair cost. I'll live with phone without repair!!?
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April 2021 by carla o
I brought my phone in to be repaired. They got it in a lot faster than I anticipated and got parts in quickly. Their quote was a lot less and I expected ($100 max). In the end my phone could not be repaired but I was not charged for the work they did already. They even helped by sending me photos of the inside of my phone to make a case for a refund to the seller. Excellent service and would go here again.
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March 2020 by Judith S.
My computer was very slow, would not access the Internet very well and had trouble communicating with my printer. I called Computer HQ and they first attempted to perform the repair at my office. The computer failed again, however, and they returned two more times. Finally, they advised that the computer needed to be brought to the shop. Their receptionist, Averie, traveled to my office and picked up the computer. Computer HQ first tried to repair the hard drive, which would have been the least expensive fix, but sadly, that didn't work either, so they replaced the hard drive. During this whole process, the staff kept me well informed and were very conscientious. I was appreciative that they were mindful of performing the repair at the most modest cost, if possible. Averie is an added bonus at Computer HQ - delightful to work with and so helpful in keeping everyone on track. My computer is now humming along at record speed, and I didn't lose any files, emails or any other information, all thanks to the diligent crew at Computer HQ!
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September 2019 by Michelle Fletcher
I paid a lot to get my device repaired. It did not work, and they did not give me a receipt. I would consider this store to be a ripoff.
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June 2019 by Kier Hack
They've always come in clutch for when I need computer parts/components ASAP
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April 2019 by Zartman Family
Awesome customer service, two phones fixed in record time, and all for a great price!
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April 2019 by Tim Hemme
A local business, staffed by friendly techs that stand by their service!
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February 2019 by Ebeth E.
Not helpful and changed a ton. First told they could recover info on phone. Made to buy expensive memory chip and come back several times and never did get my photos. Never going back.
