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September 2023 by Chris Grubb
Great little place right on the water near downtown Ketchikan. Rooms were clean and well stocked. The service at the bar/restaurant were excellent. Choices of food was good and food was so good I wanted to eat it again.
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September 2023 by Jackson Plagmann
I’ll tell you what they really take care of there Guests and they made sure the rooms were good for us and the manager Alex is amazing! He was quick with everything and made sure it was perfect. Thank you to all the
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September 2023 by David Harris
Rooms were great, the shuttle service was great, breakfast buffet was non existent. The staff was very nice and helpful.
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August 2023 by Brenna Tomayer
The customer service was absolutely top notch. Couldn't have asked for better! The rooms are small and adorable. We had an ocean view and it was just perfect for our honey moon trip. It's pff the main area so it's nice and
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August 2023 by Samantha Price
This was an absolute amazing trip! The hotel was nice, the food was great, and the staff was tremendous!Rooms: Cute and cozyNearby activities: Fishing!Food & drinks: Excellent food
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August 2023 by Elia Exile
The Ketch was a great place to stay. We really didn't get to take advantage of all the amenities as we were out all day and only came to room to sleep. The only downside was one washer of two was out of order and messy with people's clothes. The inn really can't control that but it was free to use washer and dryer. The views are gorgeous, public transportation easily available. Restaurant located a couple of feet. Room decor is cute and about 5 minutes or less from ferry to airport.
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July 2023 by Shano Studio
Motel is 3.5 mikes out of town and has a shuttle which is super convenient. Staff was all very friendly and helpful. Unfortunately we got the room with the shuttle van blocking our view even though the parking lot was empty, and the tv didn't work. But the employees were so helpful and give 5 star customer service. Rooms are small and very clean and decorated very cutely! Great drinks at the restaurant as well
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July 2023 by Andrew P
This hotel has a great location, nice clean rooms, and excellent service. Don the manager went out of his way to provide shuttle service and after normal food restaurant hours.The overall experience was a great value.
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July 2023 by Vanessa Kummer
The Ketch Inn was a great place to stay and our fishing experience was awesome! Food was great and staff made us feel welcome.
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July 2023 by Ray D.
Cannot believe how incredibly bad the customer service was at this hotel and restaurant. Super disappointed in how poorly we were treated, lack of staff, misinformation from website combined with Google info, as well as staff's verbal statements allowed for an extreme variance and left a lot up to imagination and interpretation. When we pulled up into the hotel at 7:15 am the lots were empty. No one to attend the phones in the reception area to cover reservations so we were forced to drive completely out of the way assuming it was just slammed which did not allow for the employees to man the phones. When we arrived at the lobby it was locked. Soon after a driver met us to info of the lobby being closed until 8am. He was the diamond in the rough. We waited the half hour for the employees to attend the stations in the lobby to accommodate new guests well as those checking out. Well thinking we were in the clear and no more hurdles to overcome we began the booking process. Now stumble. Although seemingly kind she was extremely difficult to understand. Our rate was quoted originally at $199.00 now showing up it changed to $350.00. I've been fairly treated being a native Alaskan but I felt we were being discriminated because of the color of our skin. Not knowing the potential customers but I would hope that they would be a lot more understanding or maybe to the target audience a sliding rate scale for rooms is common practice. Now the inability for the staff at the reception counter to communicate effectively was the final straw. I felt as if she put on a fake Russian accent just to make the booking process that more difficult. But no after we were booked the receptionist informed us we were to wait one more half hour to find out of the room was even turned over. It's 2023 this should be common practice to have the room info in the computer for streamlined efficiency. At this point an hour has passed and we decided to find accommodations that were readily available for us to check into and rates were the same across the board as it should be. Don't fall for the trap.
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July 2023 by Rachel P.
I had a terrible experience here. I wasn't really sure what to expect since the the recent change in ownership. I hadn't stayed here since it was the "Narrows" and I have to say I am not impressed. The price was ridiculous and disproportionate to the amenities. The service was subpar at best. First of all we had to track down the office personnel in the restaurant; she barely spoke English. Stopped mid conversation, ran outside, came back and told me that it was going to be another half hour just to see if there was a room available. We waited the half hour, just to have her tell us the price was actually $350. Not the $199 we were originally quoted. Over all the size of the room and customer service is not worth 350. I felt like that didn't want to rent to me because I am a local.
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July 2023 by Captain Todd Monson
Great staff and location close enough to down town but don’t have to deal with crowds of people. And not to mention the food is incredible it’s a simple menu but it’s delicious and perfectly cooked. Such a great experience love the views of the inside passage.
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September 2022 by Dez WB
I previously gave five stars, but after working here for the past 2+ months, I am sad to be changing it to 1 star. I was told before I even bought my plane ticket that I would be bartending instead of serving, since I have no experience waitressing. What began as an exciting adventure ended abruptly today after being talked down to, insulted and verbally abused by our GM, Briggs. I've was expected to waitress, bar tend, buss, and was even asked to work 12 hour days 7 days a week. When I requested a raise to reflect the added responsibilities, I was literally laughed at. I work hard. But when the general manager is sitting in an empty bar, sitting and drinking for his entire shift, it is no longer a job I am willing to stay with. I walked in today, ready to take on a 25 top minimum, and an 8 top, with the few other workers that haven't walked out, saw that nothing was stocked, ice bin was empty, and every single table had no silverware and that was the last straw for me. None of us are planning on coming back to highgate. That should tell you all you need to know.
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September 2022 by Mary Ann Mari
Great fish and chips with friends!! Fun views of cruise ships coming and going, float planes, local wild and fish life. Great location and good prices!!
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July 2022 by Josef M.
This is a complicated review , The Ketch was recently bought by Salmon Falls. The boats, our Captain Chris, his effort and fishing results were top notch. However, the guy at the check in counter in the morning was a total a*** Completely rude and totally unhelpful. The rain gear ( a necessity) , was in a smelly wet mismatched pile on the floor of a restroom. Kandice emailed me asking for my rain gear sizes, and then dropped the ball. I got a miss matched to small pair of boots, a to big slicker. My Son's gear was smelly and holey. All in all, fishing was ok, customer service was just a disappointment.
