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October 2023 by Muriel Goodemote
BUYER BEWARE"Emeralds" not 100% genuine, not even lab created. Doublets and triplets are terms that refer to gemstones created by adding one or two additional layers of material to a real stone to make it look bigger and more valuable.
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August 2023 by Jennifer H.
We were also scammed by this fake jeweler, when we were on a cruise. I had a lab created 1 carat diamond. I traded it in on a lab created 2 carat diamond. I was told it was a real diamond, and gave them another $6500.00. My husband purchased a very expensive ring, I am too afraid to have it appraised, as I am worried it is also fake.
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August 2023 by Jason Williamson DC
Got an amazingly beautiful necklace today at a great price. Thank you KK!
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August 2023 by Suz Basc
Don't buy from this store! Quality snd customer service are terrible!
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July 2023 by David M.
I was told I was sold diamonds. They are "lab created" diamonds. He did not disclose what they were at time of sale so that we could make an educated decision. Also, The man's ring that was sold to me, that was described as a "diamond" is not a diamond but a MOISSANITE stone, NOT a diamond, not even a lab created diamond. It is softer and will eventually wear and possibly crack according to my local jeweler. The rings are not marked quality of gold or even if they are gold. We were sold 3 rings and were told that they were diamonds, no disclosure PLUS, we traded in my wife's original diamond ring: 3/4 princess cut diamond(real diamond) and not told what it was worth, just "here's what we can do" and we fell for it. I am sending them back with the help of VISA and the Alaska Attorney General's Office. I have also contacted the Ketchikan BBB and Chamber of Commerce with the complaint. BUYER BE WARE!!
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June 2023 by Thomas Sherman
Gave us a fair price on a ring and had it sized to fit. We’ll see how it goes and update as needed
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May 2023 by Steve Kahuna
I was here twice last summer, June & August. I highly recommend this store!!! I bought a beautiful ring and a solid gold bracelet from "KK". Look him up because they have a huge selection and terrific pricing too.
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May 2023 by Stephen A.
I was here twice last summer and I urge everyone interested in buying jewelry to check this store out. I bought a ring first and then I went back a couple months later and bought a solid gold bracelet. Lots of jewelry--there's even another store next door. Great pricing too!!! Ask for "KK" because he was great to me.
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September 2022 by Chicken Bucket
Absolutely horrible experience at the store. Was told that I couldn’t claim a bracelet because I wasn’t a girl and that if a girl came back they’d get it. Honestly, I think they should close up shop if they treat their customers like this.
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September 2021 by Melynda Charpentier
My mom and sisters visited this store when at Port in Ketchikan during our Royal Caribbean Alaskan Cruise. Uncertain of trustworthy places to buy gold, we received a recommendation from a local waitress who was adorned with jewelry she had purchased from this jeweler. We originally went to purchase jewelry for only our mother, but after seeing the integrity and fair pricing of Peter, three others of us bought as well. Peter was so patient with all of us tourists as we kept coming back for more! His assistant Roxy was great and spoiled us with beer. They were able to size two rings in half an hour just in time to get us back to the ship before it took off. I felt good about the quality of my purchase, with my hopes confirmed when I returned home and had my ring examined. My local jeweler said it was beautiful and that I had gotten a great deal! Thanks Peter and Roxy!Read less
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April 2021 by Ashleigh Krantz
My husband bought me a ring here and it was to small so he went to resize it but no one is ever there and they never answer the phone?????
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April 2020 by Anita Rotenberry
Went there in June 2019 fell in love with a ring and bought it with necklace and earrings. They had to size the ring so my friend and I walked around and went back after an hour. I was so excited I didn't pay attention to the difference in the ring. They switched rings on me . it broke within a week of returning home. I was also suppose to have a letter of authenticity but was nor in my paperwork. I blame myself for being too trusting . this message is mainly a warning to anyone buying jewelry at blue diamond stores don't let them size in store don't take your eyes off of your purchases and get your letter of authenticity in your hand before leaving. Take it from a fool who's paying for worthless jewelry. Just a warning.
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April 2020 by Mark Atkinson
Worked with Carlos on Pandora Charm and Johnny Matani regarding John Hardy bracelets and Omega watch. Both provided exceptional service and Johnny gave me a phenomenal deal on the Omega watch for my wife saving me $K's. Also worked with Sonny in Juneau to arrange the 12 month free financing and watch was sent next day priority mail from the store in San Juan. Truly outstanding customer service by everyone I worked with from Blue Diamond!! Thank You All!!
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April 2020 by Stuffy Smith
It was nice. I just wanted my jewelry trinket. The sales people understandably want to make a sale. But thank you.
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April 2020 by Wes Smith
What can I say Jewelry with class
