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July 2023 by Shane Perrins
Some of the best service I have ever had. Very knowledgeable, friendly, and helpful.They have everything.
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June 2023 by Josh Johnson
Amazing service. Gary in special orders went above and beyond for me and my cousin at the same time! Love Madisons and their ability to handle our projects!
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June 2023 by Mike Yaskus
Great hardware and lumber selection. Very helpful employees
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June 2023 by David McAdoo
Perhaps the value was the friends we made along the way.
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April 2023 by Jerrod Schumacher
They were awesome in customer service
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April 2023 by David Bondt
Great service, thank you.
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July 2022 by David Dean
Staff is very helpful in finding what you need from a screw to power tools price is ok. And the variety of paints, tools and plumbing supplies electronical and many other things for the home improvement. Plenty of plywood, fiberboard, 2×4s concrete blocks and other supplies for roofing
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June 2022 by Oh Trust Me -Ce L.
This place has the greatest people! Our cruise ship stopped at this port for a few hours and we needed to find a walking cane for our dad to use for the duration of our trip ahead. The only one we could find was hot pink, and my dad reluctantly said yes to it. Since we had some time to explore, we thought we could try to find some black electrical tape to wrap around the cane to conceal the pink. Naturally, we were referred to this hardware store. When we explained our situation, the staff's reaction was the best. They broke out in a boisterous laughter and immediately said that they might have the perfect solution in their back room. I thought they were going to sell us some overpriced electrical tape since they were the only hardware store in a tourist town, but what the gentleman came back with would be worth much more. He had a super durable black mesh pipe cover that would fit like a glove over our cane! We were ready to pay a pretty penny for this highly specialized product, but to our surprise, they were so nice and told us that it was their gift to us. No way! This just doesn't happen these days when everyone is looking to make a quick buck. They even threw in a roll of professional grade electrical tape to keep the ends of the mesh from fraying. They wouldn't take our money, but in the end, they reluctantly let us leave them a few dollars. We all had a good laugh and the staff even said that they might change their business model to "hardware AND cane repair. " lol Sad that we probably won't be back in Ketchikan, but I highly recommend them to anyone who has a special project. These guys are creative and can help you find a unique solution! No project is too great for them!
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June 2022 by Oh Trust Me H.
This place has the greatest people! Our cruise ship stopped at this port for a few hours and we needed to find a walking cane for our dad to use for the duration of our trip ahead. The only one we could find was hot pink, and my dad reluctantly said yes to it. Since we had some time to explore, we thought we could try to find some black electrical tape to wrap around the cane to conceal the pink. Naturally, we were referred to this hardware store. When we explained our situation, the staff's reaction was the best. They broke out in a boisterous laughter and immediately said that they might have the perfect solution in their back room. I thought they were going to sell us some overpriced electrical tape since they were the only hardware store in a tourist town, but what the gentleman came back with would be worth much more. He had a super durable black mesh pipe cover that would fit like a glove over our cane! We were ready to pay a pretty penny for this highly specialized product, but to our surprise, they were so nice and told us that it was their gift to us. No way! This just doesn't happen these days when everyone is looking to make a quick buck. They even threw in a roll of professional grade electrical tape to keep the ends of the mesh from fraying. They wouldn't take our money, but in the end, they reluctantly let us leave them a few dollars. We all had a good laugh and the staff even said that they might change their business model to "hardware AND cane repair. " lol Sad that we probably won't be back in Ketchikan, but I highly recommend them to anyone who has a special project. These guys are creative and can help you find a unique solution! No project is too great for them!
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June 2022 by paul goble
Great place great people. I went there to have keys made and bought a couple other items. Fastest I ever saw Keys made.
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April 2022 by Gabriel Falzarano (Gabe)
They have what you need nor they can order it. Decent variety of tools and paints and hardware. Nice and friendly staff. I believe they do deliver to homes or job sites.
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March 2022 by Tim White
Get off he mask kick you have pushed this to far you are enjoying your power grab first time in your life you had power we need to set you straight you are not the boss
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January 2022 by Charles Fehr (Chuck)
Really like this place, you and your money will soon part they have everything.And seriously the prices are not that bad.Better have a list.
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September 2021 by Anthony Cox
Customer service is excellent and usually has exactly what I'm look for. However, it can be a bit expensive.
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September 2021 by Spencer Strassburg
Good hardware store with a decent variety. Rule of thumb for locals is if they don't have it you're not gonna find it anywhere else in town either.
