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September 2023 by Kerri Mallien
One star rating is too high!! Customer service is atrocious! First, off ship shopping in port, went into store, placed order. At that time they said they’d ship. Box was received, and eaten by recipients. That is how we found out the box sent to our family was shipped incorrectly. I called & spoke with store associate & they assured us they would send out correct order. After weeks of waiting still no correct order was sent. Spoke with LILA who lied about leaving message for how it would be reconciled. No message ever received! Her way of handling situation was to charge the difference due to fact that what was originally sent was more expensive, so she said. Or, we could send back the first order & theyd send the original order. At that time I told her it was already eaten & how much was the difference needed to pay for items not received . She was unsure of order so how did she know the amount was more? Also when asked if she would be able to send the missing dog treats her answer was they were gone so she wouldn’t be able to. If that was the case how then LILA COULD YOU HAVE SENT THE ORIGINAL ORDER. The mistake that was made by the incompetence of store shipping. Not the customers fault!!Poor, poor customer service and lack of intelligence by Lila. She explained they’ve been in business for 38 years, who cares when your doing business in the manner you are I’ve read all the other bad reviews & you’re lucky if you make it to 39 years. I hope this is seen by others and they carefully consider any purchases!! Lila you are a joke!
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August 2023 by Fishead Tim
Ordered 2 pounds of WHITE King Salmon, got Red King, they played dumb saying, " it just says King Salmon on the order" Well, that's their fault. No resolution other than, "Oh Well"$106/lb was the cost, for a total of $212 shipped.BUYER BEWARE!!! SCAM BUSINESS AND WOULDN'T RECOMMEND TO ANYONE! SAVE YOUR MONEY AND DON'T BUY ANYTHING IN KETCHIKAN!!
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May 2023 by Shirley Gilliwag
Our only place we buy our salmon and halibut. Love it
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July 2022 by Sydney Fulwider
Very friendly staff! Very informative and delicious salmon.
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March 2022 by Lisa Edenshaw- Krieger
I process my own salmon for my family. I'm from Klawock but live in Ketchikan. I have my own tour company. I bring people to try their salmon and EVERY TIME ,I need to eat one of their tasty salmon with crackers! One of my favorite stops as a tour guide! Excellent Customer Service with this company!!
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October 2021 by Peter W.
Visit there store on our 2021 Alaska Cruise. Order two case of salmon and got us ship back to San Francisco. They spend the time to pack and ship it for free
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October 2021 by Andrew Cannell
Great selection of products,and shipping is inexpensive
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September 2021 by joan douglas
The best place in town for locally sourced salmon! The cost might be higher than some other cannery fish but Steve’s has the richest, freshest, tastiest sockeye ever ,of anyone’s anywhere. The silver, king , pink, all delicious! Pull a section out of the can and wow! Look at that whole fillet stuffed in there. Not like nasty little pieces you will see at your local grocery store, this stuff reeks of real, honest to goodness Alaska in a can. Steve is a great local guy, it’s a long time family business and it is simply the best!
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September 2021 by Shirley G.
Just tried our first salmon from this years order! FANTASTIC. Grilled salmon doesn't get any better than this. Can't wait to try the Halibut also.
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August 2021 by Alison E.
Stopped in today for some gifts, in town on a cruise. Got some salmon and very unique local jams. Enjoyed the samples and friendly people!
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August 2021 by Dr. L. A. Davidson
Great Alaskan vendor to order Salmon & Halibut from.
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July 2021 by Dr. Lonita Davidson
Great Alaskan vendor to order Salmon & Halibut from.
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January 2021 by Alex Lege
Amazing product and wonderful staff! Very knowledgeable. Will be ordering more online.
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January 2020 by Tony Masek
the smoked salmon of course is the best, bought some , gotta order more
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August 2019 by J Eldon Arriola
GOURMET HAND PROCESSED, BONELESS ALDERWOOD SMOKED SALMON. THIS IS SO SPECIAL ONLY A
