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February 2024 by C Sparks
Last August we took a cruise to Alaska and stopped in Ketchikan. We visited the Soaring Eagle store, and my husband saw a manta ray statue that we really liked. Sadly, the statue was broken. Mike the sales person let us know that he could get us a new one and would bring it to our home in Idaho in October so we made the purchase. October came rolling around and he didn’t show up, so we called in November the gentleman we spoke to said that the statue would be shipped by somebody else in Seattle. When January came and we still did not have our statue. I started trying to call the store, not realizing it was closed for the season. I was upset. So I kept looking at the receipt and I noticed that underneath the address and the phone number there was another number on the receipt, just 9 digits, it wasn’t easily recognized as a phone number. So I gave it a try and called it. I spoke to a gentleman named Chad, and he was incredible. I sent a text of my receipt and pictures of the item we had purchased. He said let me check on this and a day and a half later he sent me a text and let me know he had the piece and would be shipping it out to me. I am so grateful for Chad and his work to get me the piece, my husband really loves. I realize sometimes things slip through the cracks, so I was very pleased that Chad took care of things right away for us. It only took a week for the piece to arrive. It is beautiful. Thank you so much!
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October 2023 by Tawny Valdez
After walking from the ship to town wandering around, I needed a place to sit, then I noticed beautiful carved seats in front of Soaring Eagle. After a few mins I decided to walk in and goodness they have such interesting things here, the art and hand work of most of the items in the store are absolutely amazing. I treated it more of like a museum rather than a store. LOLGoodness, an arm and a leg for some of these items. Missing a star, after reading many reviews, their business practice seems pretty shadyyy!
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October 2023 by Andrea Spencer
Beautiful art pieces! We got a copper piece for our living room wall and a small gecko for our daughter’s room. Delivery was great and everything arrived perfect.
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July 2023 by Mini Smith
A great place to stop when you were in Ketchikan everything from trinkets for you to bring home as well as high-end art.absautly beautiful art prices if you're looking for a real wow cool type of art piece this is a must stop and get this Chad and rob owner's of the company travel through the us delivering art after the tour season so you don't have to worry about how you can get it home definitely one of the best store's in Ketchikan Alaska.
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July 2023 by Max Charp
Impressive pieces in that store, I wanted to buy everything
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July 2023 by Michael Zebrow
Sal gave us great service! Lovely store, full of gorgeous artifacts. Easy to find, not pushy sales approach, nice music, authentic Alaskan jewelry. Love my new Mammoth tooth bracelet. Thanks, Soaring Eagle.
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July 2023 by Richard “Rich” Arthur
Very interesting indigenous jewelry and other artifacts. The salesperson was extremely friendly and knowledgeable, informing us that he personally delivers many of the products to his customers. Not pushy- just very informative and patient. He did a very good job at helping several customers at a time.I told him I would write a review, and although it took me over a week to do it, here it is.Be sure to stop by this store when you’re off your cruise ship. My wife loves the necklace she bought there!
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April 2023 by Carla K
Bought and paid for items that were to be brought at the end of the season when the stores were closed. They gave us a date of October 2022. It is now April 2023. We have not had a return phone call after many messages left, nor have we received anything that we purchased.
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February 2023 by gramacoopgogo
Buyer beware...Product is still not delivered from a Sept 2022 purchase. After reading some of the Facebook posts this seems to be a continuing problem. Sam makes lots of promises but does not deliver!! This company also fights the credit card dispute. Others have already gotten the Alaska attorney general involved. Beware
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January 2023 by welove2travelxx
We were on a cruise that stopped in Ketchikan and found this store soaring eagle. We found a side table that we loved and paid in full. They said they would personally deliver it when they travel across the United States delivering all their items and we never got it. We had many phone calls back and forth and then he stopped answering. So disappointing -bad business.
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December 2022 by Stephen M.
I purchased a table in August which was supposed to be delivered to me in Florida in November. I've been calling them for a month to find out if they're going to deliver the table as promised but no response. After I disputed the charge with American Express because I never received my merchandise, they told American Express I took the table with me. I was on a cruise, so that would have been impossible. Be careful before buying anything from this store.
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December 2022 by kelly58mg
Bought over $4,760 worth of merchandise that they never delivered!! Stay clear of this store, they are not to be trusted!!!
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November 2022 by Caroline Malone
BEWARE- I have tried to contact this company by phone, email and through their Facebook page in relation to a large expensive piece of art purchased in August 2022 which has not been delivered. Dealt with Chad and Sal and they have failed to contact me. No answer from phone. Buyer beware.
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November 2022 by Rhonda Hasting
Great place and people with one of a kind jewelry
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October 2022 by Pedro W.
As a typical tourist, we browsed through the store and enjoyed many great art pieces. Had a great time negotiating an art piece with Sam. We bought and had it shipped back to the states without any hassles. No pressure sales here. Had fun being a tourist shopper. The Art piece got to my place intact on time and without damage. Very well-packed. Fair price for shipping and handling. Overall, an enjoyable experience. When it comes to artwork, Beauty and prices are in the eye of the beholder. The items in the store aren't mass-production items, so don't expect it to be cheap. I would say reasonable price. Loved the negotiation tactics... Anyway, Go and visit!! The store do have some unique and quality made products. ENjoy!!
