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November 2023 by Gina Hanko
Showed up to a room that was 90°, pulled back the fitted sheet and found stains, crumbs, and hairs in all the seams, along with a weird smell. I told the front desk I needed to cancel and they went upstairs to do an "inspection," they said it looked fine to them and since I was making "false accusations" I needed to pay a fee. Skip yourself the nightmare and stay at the landing for the extra $30.
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September 2023 by Hiemi Haines
Great location- and really view. Room was very clean. Easy 25 minutes from airport ferry town side stop by walking and 25 minutes walk to creek street for salmon walk viewing. Right next to Safeway and Starbucks. Monty the manager was great! We will use it again.Walkability: 25 minutes walk to everywhere you need to go!
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September 2023 by Patrick Flanagan
This hotel doesn't have air conditioning but I found that I really didn't need it. Just kept the window open. Conveniently located near all the major attractions. Just a short walk to downtown. McDonald's and Plaza Mall right across the parking lot. I had a great time.
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September 2023 by Pat Hylton
Extremely rundown disrepaired property. Service was difficult due to lack of english fluency and the lack of anyone at the desk much of the time. The parking lot and lobby were full of homeless just hanging around and camping. Incredible 5 star water view from some rooms and the parking lot.
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September 2023 by Monty Pandit
What a great motel! Super8 ketchikan is like as door of heaven! All staff is nice and i love ❤️ it location! Breakfast is healthy and neat and clean ! Thx to all
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August 2023 by Marla G.
The entry carpet is dirty. The room has stale old carpet smelly odor. Carpets are not well cleaned, broken office chair, no a/c expected, but there was no window screen for open window. People with pets and people without pets on the same floor. Toilet paper roll holder missing. Do your research on the neighborhood. The money saved may not be worth the location. We had difficulty communicating with the staff checking in. Furniture surfaces scuffed, generally disappointed.
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August 2023 by Eddie R.
I'm not going to mince words. This place sucked. We stood in the lobby for 15 minutes after making numerous phone calls before anyone came to the window. Once we got our key card it wouldn't work. So a second key card was obtained. The door had to be forced open too. Once inside there were no bulbs in the lamps, the bathroom door had no door knob, and the mini fridge ran all night. There was no heating/air conditioning unit in the room and the thermostat didn't work the only reason I gave it 2 stars is the bed was comfortable.I'll be checking into another hotel/motel tonight.
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August 2023 by Care D.
One of the cleanest motels I have ever stayed at-- despite the smell in the room... However I think that has to do with the previous guest, probably a fisherman? We left the window open and it aired out pretty quick. Great view of the Tongass Narrows. Friendly staff. It's Ketchikan, so probably lower your standards a little bit.
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August 2023 by Paulene W
Awesome view. Wasted by gross hotel. I got eaten alive by bed bugs. Bites didn't show for a couple days. I was stuck here for a week on a work job. I even bought new bed sheets for the bed.
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June 2023 by Scott Heitman, marine survey
Place is a dump. Stay away. First room they gave me was still filthy from previous occupants. Bathroom had not been cleaned. 2nd room TV was not working. No remote and the chair was broken. In the morning I got up to shower and discovered the shower to be non functional. No shower. When I went to the desk to get coffee for the room they said they ran out Truly horrible place to stay.
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June 2023 by Caroline Scheirer
Bed was comfortable and Jenny at the front desk was helpful. We were up charged $50 at check in and told our prepaid rate was incorrect and they wouldn’t honor the our reservation made through their website (said we booked for 1 bed, not 2). The manager, Hermilla (?), was incredibly rude when we asked for an explanation. She stated the website was incorrect, called us liars even though we provided the printed confirmation listing a 2 bed room at the prepaid rate, and that WE would need to have Wyndham contact her. At that point it was 9pm on a Saturday so we let it be and checked out first thing the next morning. Surprise, surprise the folio received at checkout didn’t match any of the changes and they attached web screenshots to try and prove we had made the incorrect reservation but they showed neither rate nor room type. Also, dirty rooms.
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June 2023 by damon Patanao
no, not at all.tired of the long day trip from Boston, I lied down straight to bed and I could smell unwashed beddings! I tried to find the TV remote, turned it on, doesn't work. good thing my two boys brought their own gadgets to entertain themselves. I got up peeked trough the windows, wow! good view of the water with two giant cruise ships sailing slowly by..I looked down, heard voices under my window, I saw seems like a mom, a daughter talking while smoking weeds as the little girl about ten or twelve watching them passing the stick to each other..we came back from early dinner, went tru the back stairs, dude is sitting on the lower staircase enjoying his joint while listening tho his boombox like in the 70's...the next morning came down for a free breakfast, not even a milk, a cup for a hot water my wife was asking for her hot water. this is only my first day..
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May 2023 by ian harlen
Just a fantastic stay at this Super 8. The staff are friendly, helpful and professional. The room was super clean and comfortable. Great views out the window-- even of Orca Whales!
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April 2023 by Wanda Elllison
I wasn’t happy at all.. Will never stay here again. The property is old and deteriorating… looks sad and scary. Not clean in the lobby. Check in was crazy weird… room wasn’t cleaned .. trash under the bed.. stuff in the bathtub. Towels were stained as well as the bed skirts..
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March 2023 by Hal Daugherty
Read reviews on previous travelers and I have a had very positive experience so far.. Front desk manager/ Owner was very helpful and cleaning staff keeps my room tidy and stocked with towels. When i arrived the room was pleasantly warm ,quiet, and fresh smelling.. great mattress so my old back was happy! You cannot beat these accommodations for this price point.. Im happy this is my home while here on a work assignment for next 3 weeks!I wouldn't hesitate to book here again in the future..
