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September 2023 by Eric Chambers
I was in Alaska on a cruise. Sept 2023. stopped in at Caribbean Gems because they are the Omega AD. They had a great section with hard to find Omega watches. it is crazy how many great watches you can see on a cruise in Alaska as compared to the AD retailers at home. left with a Speedmaster Racing in the hard to find Red at a great price. great people!
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September 2023 by Travis VandenHeuvel
Excellent service, great prices!
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September 2023 by Michelle Preston
Purchased a mystic quartz ring from this jeweller whilst on my Alaskan cruise. By the time I had finished dinner that evening on the cruise ship the stone had fallen out and was lost. I am furious! So far they are doing nothing to resolve the situation. Avoid this place at all costsI’m adding a note to this review as the company are making out they resolved the issue in their response when they didn’t. They refunded me the cost of the gemstone (which didn’t amount to much) not the cost of the ring, so now I am the other side of the world left with a silver ring with a massive hole in it where the stone used to be. It’s useless!! The correct thing to do would have been to refund me the cost of the entire ring as the item fell to bits within a few hours of wearing it. Once again I reiterate the point that I don’t recommend this company. They did not resolve my issue when I had a problem and have left me with a piece of rubbish jewellery that I cannot wear. That is not good customer service at all!!!
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September 2023 by D B
Nice shop, nice people, great selection. Our first visit to the shop in Alaska, have known the family for over 25 years on St. Maarten. Always great service and fair value.
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July 2023 by David R
Was walking by and saw they were a dealer of watch i was looking for. Sales staff treated us amazingly. made the buying experience very pleasant while giving us a good and fair deal for this timepiece. Would highly recommend them if u are in the market for one of the brands they carry and are in Ketchikan.
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June 2023 by Jennvm
Tony and Harry were amazing with us. There were four couples in our group all looking for different things: watches, rings, bracelets, necklaces...and they and their staff treated us all like kings and queens! Their selection and quality are unmatched. They are knowledgeable about their pieces and provide lots of information, but are not pushy at all. We have been to their sister store in St. Maarten, and it was equally excellent. You come in as a customer and leave as family! If you are in Alaska and thinking of a jewelry or watch purchase, wait and do it here in Ketchikan at Zhaveri Caribbean Gems.
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September 2022 by D6861FVtheresac
We are extremely happy with the customer service and the great deals! A big shout out to Tony for taking such good care of us. We highly recommend shopping with Caribbean Gems!
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August 2022 by Joseph Zhang
Visited Caribbean Gems during my cruise trip to AK in July, 2022 since I see them listed as Omega authorized dealer. I have to say that among all the Omega dealers that I've visited, Tony and Kiko provided the best service that I ever received. Not only they are passionate, friendly and professional, but also they provided a great deal to the watch that I couldn't pass on. What a pleasant shopping experience here.
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July 2022 by Rani B
Fantastic place to shop for jewelry. Harry and crew treated us professional and gave us a great price on our purchase.
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June 2022 by 309dmitril
If you’re on a cruise wait until this port to buy your jewelry from here! Purchased a watch that I’ve been looking at for a long time and Tony was amazing! From the moment I stepped in I felt zero pressure and the customer service was tremendous. Tony answered all my questions and the purchase and entire experience was very smooth and seamless! Highly recommend this place! And the best price I’ve seen for my purchase yet! Go see Tony!
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September 2021 by 252daryle
While exploring the town of Ketchikan, my wife and I was strolling down Main St. and was taken by their window display. Met Vince and Jay as they welcomed us into the store with a tour. The selection of jewelry and watches offered was fairly wide and deep. Vince enthusiastically introduced me to the limited edition Omega Bond 007 Titanium watch. What a beauty! Jay shared an equally interesting watch and offered at a very fair value. Had me thinking about two! Stop in, well worth it. Planning on visiting them again at their St. Maarten location.
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September 2021 by Mukiltean
Very good selection of Omega watches. Very competitive pricing. Warm, friendly service. Jay even sized my bracelet with no scratches!
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August 2021 by joaniez852
Vince was great while we were shopping! Great personality! Lovely store! Be sure to visit you will be glad you did.
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August 2021 by La Tanya K
Harold was great to work with, very patient and informative. Their selection of jewelry was also very extensive.
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August 2021 by jsM3434AY
The staff was very friendly and accommodating. They helped us with our selection and made us feel very comfortable. They even helped us with a ring guard for a ring purchased elsewhere and never charged us for the guard or the labor to fit the guard. Would highly recommend them and use them again.
