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October 2024 by Stella Wiggins
The staff at the palmer Alaska branch and the online staff have always been very helpful and so patient with me when I call for help. much appreciated
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September 2024 by Ford Summit
Used to be great while Alaska FCU, but has gone waaaaay downhill since it was bought out by global. I've been with this location for nearly 20 years and have begun the changeover to a new bank.
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August 2024 by Jan Fischer
I spoke with Thomas at the Palmer branch this morning and he was more than helpful. I was so pleased with the results. He helped me with three issues and I couldn't be happier.Thank you so much Thomas.
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March 2024 by Ethel Tuck
Global Credit Union is friendly and has answers when I need them. It is close and very convenient.
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March 2024 by Shawn
Once when they changed their name they became dog water.
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March 2024 by Dominic Tomei
My favorite bank! It's the only bank that I go to. Great, if you wanna cash checks, get rid of a bunch of cents and turn them into money in your bank account or get physical cash. I've gotten two dollar bills here. :)
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March 2024 by Brandy Gallagher
Once Alaska USA became Global CU, the wait and hold times have increased dramatically. The mortgage company is also not within Global CU, as they use an outside mortgage company that is really difficult to get ahold of - after you have purchased a home.
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January 2024 by Jaiden Putnam
I would not recommend using the ATM here it almost took my money again and wasn't allowing me to put in the $20s in, so I tried one and still didn't work. This bank needs to replace their ATM!!!
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September 2023 by V Henning
I do not recommend "Global."
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August 2023 by Bradley Adams
I've never had such a difficult experience just trying to pay an auto loan. Get charged twice for my payments in a month's timespan, then they (without warning or notice) decide to add in an extra 95 dollar fee because they also wanted a copy of my insurance. This tacking on of extra fees without proper notice puts borrowers at risk of damaging their credit. Not cool.
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July 2023 by Andrew Hanson
Worst company ever, never notified me in advance of the name change and the reps are out of state. I got notice at the end of June the company had been taken over in April. Screw these people, take your business elsewhere!
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June 2023 by Frances Ippolito
I've come to the conclusion I am probably going to change my bank.I want to start by saying the Customer service I've experienced has been kind and excellent!I've been with Global Credit Union/Alaska USA for years.I'm disappointed because I had higher expectations and used to not experience these issues.I've been struggling with the same reoccurring issues for roughly a year now. The last few months though it's been extremely persistent.Since Alaska USA started its transition to becoming a global bank, I've run into several problems.My transactions not going through, my account being flagged, not receiving calls back (even when told I would receive them), my pin just stops working and I have to go reset it.I've been on the phone with them so much the past few months, it's truly become a chore and a hassle. It's unfortunate because I actually really liked this bank. I've never had another one, and now I think it's the time for me to change.
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June 2023 by Joseph Tackett
Excellent
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July 2022 by 1Coke ToGo
I have had an account with Alaska USA for 18 years. They have always been wonderful to work with. The tellers are always friendly and helpful. Last year my husband died and since then everyone at my local branch has gone above and beyond to help me with my banking needs. They provide good old fashioned, small town service backed with the latest and greatest tech and info. I highly recommend them.
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June 2022 by Cory Sandiford
They took money out of my account after I was scammed by the account holder LaAccount dropped 2000 and my account been closed since I thought!!NEVER TELL THE BANK ANYTHING. A BANK DOSE NOT CARE . IT IS WHO ACCEPTS NOT HE WHO COMMITS THE SCAM . AND YOU WILL BE A DOUBLE VICTIM 1 BY THE SCAM AND 2 WILL BE BY YOUR BANK.
