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March 2024 by Judy Thorssin
Fabulous, friendly service?
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February 2024 by Benjamin Swimm
Friendly staff, always helpful and efficient.
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December 2023 by Mallory Rangel
Unfortunately very poor experience and it comes from the top down. When manager Stephanie laughs and makes fun of her customers, it creates a negative and unfortunate environment to work in and it shows in all staff. As a prior UPS Store manager, it saddens me to experience the customer service this location provides, especially since they are unfortunately representing the positive town of Palmer. Their owners should be aware and from now on it’s worth the drive to Wasilla.
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December 2023 by Kimberly P.
Called to ask about printing mail label for a return package and the lady sharply replied yes. Next, asked for the e-mail so I could send label to be printed and she quickly gave the e-mail and I had to request her to repeat it and she rudely, aggressively barked out the email address. I told her I was not trying to upset her and she said she was busy. Unfriendly customer sevice and an employee who showed no signs of caring about the way she handled the situation.What has happened to quality customer service and simply having manners?
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October 2023 by Steve Brockman
Closeness to home and wonderfull staff
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October 2023 by Sherron Farrar
Store staff attention to speedy service, knowledgeable, and efficient. Staff friendliness and helpfulness.
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August 2023 by rebecca emerson
Thank you so much for your help today. Hannah and the driver who has long hair. Really helpful and understanding helping me ship things to my friend who had a family emergency and had to leave town quickly. Really brightened a sad day.
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July 2023 by Rebecca Steffenson
This place has gone downhill. I have a private mail box and constantly have to track down packages that have been delivered to the store but then don't make it to my box. There are two extremely rude staff. Don't bother getting passport photos here- they will get rejected. I never thought I'd go back to the Palmer PO but here we go...
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July 2023 by Kai S.
The staff are so rude. Package pickup never goes smoothly. They constantly lose things that have been delivered.
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July 2023 by Athena
Excellent customer service I've never had to wait in line for more than 10 minutes.
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May 2023 by Maggie Neans
Rude and unhelpful. Go someplace else. If you need finger prints in Palmer go to Consulting Solutions Group on Dahlia.I setup an appointment for fingerprints, their directions are incomplete and when I asked for more explanation I was treated like an inconvenience.I’ll never use this location for another service again. Pick another location in Wasilla.
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May 2023 by Kendal & Collin Strachan
I travel full-time for work and have visited UPS stores all over the place. The employees at this store are the most kind, professional, and helpful that I have ever encountered. Thank you!
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March 2023 by telsche overby
Drive anywhere else if you possibly can. Consistently terrible.
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February 2023 by FairytaleFilmmaker
I formerly used the printing services here quite a bit last year (2021-22) but now (2023) my color prints come out with streaks on them. Today I was asked to pay for them before seeing them. Frances at first tried to tell me that all color print jobs require a 24-48 hour turn-around time. That is a false statement. I regularly wait to have my handful of prints made because they are few. Frances assumed without asking. When I discovered the same obvious streak in all 13 prints, the young lady claimed manager authorization was required to grand a refund. So, no refunds on weekends?! She tried to call the manager on her cell phone but the manager failed to pick up. That's a terrible way to manage a store. Service is certainly better during the week than on weekends but this once stellar creative services printshop is now a place to be avoided.
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December 2022 by Jessica Baker
I have had a box here for over 3 years never had a problem with receiving packages or not getting packages on time. This is the 3rd time I've come in for my payroll that gets mailed to me from my boss. I was told today that it was checked in they don't know where it is and when they can get to it, I will get it. Not Acceptable, the young man is very rude and doesn't care that people are waiting on pay checks, and it wouldn't be today.
