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November 2023 by Bill Smith
Great fast and friendly service quickly resolved my phone issues thank you
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September 2023 by Steven Selby
Great help, they got me in quickly and was out the door from ordering my new phone.
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August 2023 by S_A AlaskanCouple
My service in store was incredibly amazing!!! My online or telephonic experience is the worst. I’m only giving you 3 stars because of my agent in person. Not because of my service overall. I would also like to mention that your manager Aubrey is awesome and if it wasn’t for your people in Soldotna I wouldn’t be with AT&T anymore. I own my phones and can take my service elsewhere but because of those two incredible women you still get my money so hopefully someone rewards them for that. I went to you after GCI and I could have easily gone back. I pay for multiple line’s including a business line so treat them fairly and appropriately. I pray to the gods that you at least give them a bonus after that.
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June 2023 by Barbara Graves
What a ripoff! I explained I wanted phone for mobile Hotspot. Opted for $50 plan. Asked if included hot spot, agent said it should. 2 hrs later, found out could not use Hotspot, went back to store. They said they could add on max of 5g of hot spot for additional fee. I asked to be refunded for the $50 plan and switch to $40 plan that includes hotspot.(this is only 2 hrs after purchasing phone) told it was impossible to refund. Spent about 2 hrs there arguing with the manager, then ate the $50 and purchased the $40 plan.
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May 2023 by Susan Braden
Best ever experience buying a new phone. The two techs were Brian and Kayla, they immediately greeted me and helped me select a phone that was good for me. I know nothing about phones, they explained how each brand works. After choosing a Samsung 23+ they set it up and showed me how to work it. They were very respectful and helpful. This is a great phone and so easy to work.
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May 2023 by Mariah
Excellent, enjoyable staff. All very relatable and knowledgeable. Thoroughly enjoyed our time here! Not sure how anyone could have a bad time here!
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April 2023 by The Elliott Vlog
Sudden failure of reception and sending of calls and texts. Calls go straight to vm and texts don't go out. It's my business line, my lively hood depends on it. AT&T by all appearances couldn't care less.
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April 2023 by Anita Holiday
Horrible customer service. Employees not trained to properly conduct business. GOOD ADVICE to the PUBLIC: Do your BUSINESS with AT&T online. Save time, and be Efficiently served, it’s quick and easy. AVOID the aggravation of going into this location.
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March 2023 by TheSteamPunks
Always a good experience, I live in Kenai but always make the drive for this one, a lot more friendly and professional :)
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March 2023 by Troya Williamson
LaShantay and Aubrey at the ATT Soldotna store were very helpful. They both went above and beyond. Very much appreciated.
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February 2023 by Clint Hagel
The one lady Sarah was just amazing and helped me get my new phone set up. Thanks for all the help
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February 2023 by Jennifer Hagel
The most easiest phone purchase ever! I need to drop the crew off some cookies!
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February 2023 by Lumi Thiry
The people here are genuinely really helpful and kind, Got in and out relatively quick as well!
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January 2023 by Nolan Scarlett
I went in to get a new phone with the trade in program. An employee looked at my phone and told me I would receive $800 for my old phone by an employee. I offered to give up my old phone at that visit but was told that I had 30 days to return it to the store. I went back after two weeks to drop it off after backing it up and restoring it to factory settings. A different employee was assisting me when she said the minor surface scratches on the screen were considered a screen break. I told her that the phone was in the exact condition that the previous employee had reviewed it as. She said I would only receive trade in value of $350 instead of $800 because it was obvious that the $800 was a quote and not a guarantee. I mentioned I would not have even gotten a new phone if I didn't receive the $800 trade in. This store is misleading, untrustworthy and I would not recommend visiting.
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January 2023 by Nolan S.
I went in to get a new phone with the trade in program. An employee looked at my phone and told me I would receive $800 for my old phone by an employee. I offered to give up my old phone at that visit but was told that I had 30 days to return it to the store. I went back after two weeks to drop it off after backing it up and restoring it to factory settings. A different employee was assisting me when she said the minor surface scratches on the screen were considered a screen break. I told her that the phone was in the exact condition that the previous employee had reviewed it as. She said I would only receive trade in value of $350 instead of $800 because it was obvious that the $800 was a quote and not a guarantee. I mentioned I would not have even gotten a new phone if I didn't receive the $800 trade in. This store is misleading, untrustworthy and I would not recommend visiting.