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December 2023 by Lori Woitel
I was able to order online and go in and be out the door very quickly and smoothly.
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November 2023 by Allen Houtz
Personnel answered questions gladly and accurately. The folding pet ramp I purchased works well as advertised.
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November 2023 by Susan Stewart
Great store, had everything we were looking for, even cbd dog chews. The gentleman working was really informative and a great help.
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September 2023 by Jessica Gallagher
Bathroom in this location is always disgusting. The soap is watered down and no paper towels to dry hands, sanitary napkin bin was overflowing, always smells bad every time as well. A lot of empty shelf space. Unable to find some products that used to always be stocked, but is now never there. The workers on the other hand are always friendly and nice as well as helpful.
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September 2023 by Jenny Carr
Super disappointed.Went in to get aquarium rocks, a fish and dog food. There were 4 carts in the entire store. All filled with debris from stocking. After waiting 15 minutes for someone to help with the fish i finally went up front to ask for someone. Waited for the cashier to struggle checking out 2 people in front of me.I asked him for a cart and he told me where they are. I explained there are none and i wanted to get dog food and needed a cart to get the dog food…. No movement from this kid he blankly stared at me and told me to retrieve one from the parking lot. When i went out to the parking lot there was 3 carts there. Making a total of 7 carts for the entire store…. I know ive seen more carts than that in this store. Why would this kid not help a customer?Now annoyed with this kid i ask for him to get someone to help me with the fish. He called for someone and 4 people come straggling out the back and argued about who was going to help me.When i finally got one employee to help me he explained that they were all in the back having a meeting about someone’s medication.What should have been a quick stop on my way home took nearly an hour to accomplish because of no cart or employee. I got the fish and aquarium rocks. I will go elsewhere for my dog food.
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August 2023 by Elyse Williams
The Petco groomers in Alaska are awful. Rob and I spent $80 on just a bath, it sounds more like a spa day for Daisy, but seriously, it seems like a waste of money to us! Don’t Bother ? NO HAIRCUT?! Wtheck!!! ??Update: we wanted her to get a haircut and all we got was a wash/ brush for $80 what the heck
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August 2023 by Gina Gregoire
We had a positively wonderful experience at Petco with Marisa. She was such a patient and encouraging dog trainer. She gave us wonderful tips that actually worked and reassured me that my dog was trainable. I noticed a difference with my dogs behavior after 6 weeks. Highly recommend!
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June 2023 by Jack Brown
Most if not all of the pets were being treated terribly cages or tanks to small for their size most were fish i and my sister were taking care of some fish and they died shortly after buying them she only has a few left.
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June 2023 by laura sherwood
Love the store, the pet salon has had quite the turnover of staff, but myself and 3 friends bring our dogs there we always have great service. The main portion of the store could be kept a bit picked up. There always seems to be carts with additional product on them in the aisles. That is the reason for the 4 star.
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May 2023 by Elaine Philemonof
Bought 2 angelfish from this location and I should have known, when I saw the Beta fish's containers-they were dirty and a couple of them dead, not to buy from here. A nice young gentleman assisted all our needs, including which tank to buy. He specifically pointed out which ones, so we bought those that he recommended. Sunday my fish passed away. I called the store and a lady immediately on the defense, said I bought too small of a tank. I told her the tank is what the gentleman recommended and she said he said it would be too small. He did not say that. Then why would I have bought the tank he pointed out? Everything we bought that day was what the young man recommended. He was nice and helpful to an extent of this situation. I am not recommending to purchased from this store location. Spent $90+ dollars. The lady said they need 30 gallon tanks to live good. When I asked for the guy's help I said we wanted a fish that was easy to take care of, weird or cool, freshwater fish, and something a 15 year old can take care of. Waste of my daughter's time and waste of my money.
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May 2023 by Greta Blevins
Petco groomers are the best!!! The fun, caring, and loving staff always treat our dog Tips like he was one of their own. We’ve been taking him to Petco for grooming since he was a puppy.
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May 2023 by Joyce Martin
Nice to have a petco in Soldotna. We get our little fellow groomed here and they have everything you need for fish, cats, dogs etc...
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April 2023 by Zena K.
I I ordered some canned pet food online . When I went to pick it up I realized I ordered the wrong flavor . I asked the girl if I could exchange it for the same brand. size that I paid for it online just a different flavor . She told me that I could not do an even exchange. She said I would need to refund it and buy it again and I would not get the online price I paid . I told her the price the item brand and size is all the same . She said I would have to rebuy it and pay a higher price for the cans . I thought this was poor customer service. I had to pay $12.00 more for the same item I have never been treated so rude. Horrible customer service . I will not. be back . I called the corporate office and they said that is not how the store treats customers and it should have been an even exchange . Lost a customer .
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April 2023 by Walter Haybeck
Will not honar online prices because we live in alaska even though told couple days earlier that they would and have done it before with multiple items. The tanks always have dead fish in them and are always sick. I went to the competition and spent my money elsewhere. ordered fish online all bought elsewhere will not shop there again....
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April 2023 by Brandi Wadkins
Needed supplies on a Sunday when another local pet/animal store was closed. They had what I was looking for but the prices were outrageous. Monday went to aforementioned local store and found what I was looking for, 1/3 of the cost. However, employee that assisted me was wonderful and very helpful.
