The AT&T Store in Wasilla offers phones, tablets, smartwatches, and connected devices along with wireless data plans, including prepaid and unlimited options with nationwide 5G service. Customer experiences with staff vary significantly. Some reviews report considerable difficulties, stating it is hard to work with AT&T due to not enough real people for help, citing long wait times and a reliance on AI, which has led to frustration. However, other customers describe excellent experiences with specific employees. Reviews highlight outstanding, over-and-above helpful staff who are patient, attentive, and considerate in solving problems and setting up devices. These employees are praised for being highly intelligent, helpful, and for making customers feel informed and valued, with some noting a gentlemanly and professional demeanor. While some customers express a desire to drop the service due to poor support, others are filled with joy after their issues were resolved and strongly recommend specific associates for all phone needs, stating they would return and refer others.
Keith at the Wailla store and his team went well out of their way to help me. They worked a problem remotely that prevented me having to come back into the store.
November 2025
Want to leave a review for George! What an outstanding employee. He was over and above helpful while teaching me about my issues thought was having. He helped me get my 17 Pro Max all set up while patiently explaining stuff. Thank you for your help
October 2025
Had a great experience! Braden and the others were super helpful and considerate. I was also helped by Keith who is…somewhat odd, but all in all great experience.
