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September 2025 by Rory Morse
I don't normally give one storm reviews because I vet the places that I spend my money at. This however was not a choice that I was given. With that being said... here it goes.
DO NOT USE Elite Towing! Based on my experience and the accounts of others who have dealt with this company, they only make a difficult situation worse. While towing services are often needed in stressful situations, Elite Towing has consistently demonstrated unprofessionalism, poor customer service, and questionable business practices.
The most glaring issue with Elite Towing is their lack of transparency and communication. Many customers, including myself, have reported being hit with exorbitant fees that were never clearly outlined upfront. They blame AST, even when AST wasn’t involved in my situation. We first went in to collect personal effects and were told “We don’t just give things out for free.” When we asked for an invoice, we were hassled about that too. We were told that in order to collect our personal effects we had to have full coverage on the vehicle. After relaying this information to our insurance company they assured us that Elite is lying straight out. There is no requirement for full coverage in order to retrieve your belongings. The old woman in the office just stood by with a smirk while the jackwagon at the front desk gave my wife the runaround. When questioned on their practices, he became hostile and dismissive, telling my wife she needed to calm down.
When I arranged for a company to move my vehicle from their lot, they said since it’s an “impound” I had to pay in cash. This wasn’t an impound, it was a recovery from an accident scene. He again blamed AST (which was never called, nor responded) for the cash only requirement. In addition to deceptive pricing, the customer service is severely lacking. Calls frequently go unanswered, and when someone does pick up, the tone is often rude or indifferent. There seems to be little regard for the fact that people contacting a towing company are likely already under a great deal of stress. Instead of offering helpful or empathetic service, Elite Towing compounds the frustration with unhelpful attitudes and poor treatment. Like I said before, AVOID them!
Elite Towing is not a company I would recommend to anyone. Wait a little longer for MTR to show up. They are a company that you can trust to treat you right in your time of need. If you find yourself in need of a tow and MTR is not available, do your research and choose a company with a solid reputation for fairness and professionalism. Save yourself the stress, time, and potential financial loss. You deserve better treatment than what Elite Towing offers.
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September 2025 by Naomi Nora
Could not be more grateful for this company. We drove into a ditch in the middle of nowhere in the middle of the night on the way to Talkeetna. We tried so many places and Andrew was the only one willing to make the over an hour journey to rescue us. He was so friendly and kind about our situation, and he carefully pulled the car out without a scratch... and we all got to enjoy the northern lights! We would have had to sleep in the car if not for him and we will not forget that.
Thanks Andrew!
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September 2025 by Foundation and Crawl Space Repair of Anchorage
Elite Towing is the best. They have helped us out several times and they always go above and beyond. Cody and Aaron are phenomenal. I would and have recommended this company to anyone. They are honest and reliable.
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August 2025 by Shawn Knox
These guys are top notch! They got my RV off the side of the road and back safe at home! I would recommend these guys to anyone!
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July 2025 by Norman Lingley Sr
Robert was the upmost professional! Excellent Service, Highly recommended!
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July 2025 by Tabitha Woods
So great! He was very kind and easy to work with. Definitely recommend.
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July 2025 by Kyle
Great group to work with, needed my truck towed to a shop and they picked it up next day. Driver called and said when about he would be there and he was super friendly. Pricing was good and they got a beautiful set of rigs.
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June 2025 by Phillip Flippo
Professional, fast, and they do a quality job, I would highly recommend them!!
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April 2025 by copenhagen_dipper 01
Had the transfer case on my truck gernade itself they showed up quickly was Super friendly the truck was super clean was careful loading a dually on the back of the rollback will recommend to anyone who needs a tow
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April 2025 by Peter Thao
Jason is a wonderful person! He has excellent customer service and you can clearly see that he takes great pride in his work! Jason got the vehicle back to my home safely, and he also helped me learned more about my vehicle! It is very rare that you will find such high skill and service. Truly a hidden gem! Thank you Jason!
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March 2025 by Kali Metlicka
Jason was amazing He was very kind and gave me some great advice on what to do about the situation with my car. 10/10 experience with how amazing he was. Jason thank you so much for making a hard situation a little more comfortable!! God bless you
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February 2025 by jason kelley
They were on time hooked up to the truck quickly and left without a trace.
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January 2025 by Chloe Burnham
I was broke down on the side of the Glenn Highway and I called my insurance for roadside assistance and Elite Towing was selected. Their driver of the nice new red tow truck was amazing and very helpful. The truck was very clean. I highly recommend their service and that specific driver, but I can't remember their name, but this was at approximately 9:15 am, Friday, January 24.
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September 2024 by Vlad Messing
Fantastic business- well organized dispatch, efficient and professional tow-truck driver, great equipment. I was stuck out in middle of nowhere with limited cell range and these guys went out of their way to pinpoint my location and get me a tow.
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August 2024 by Billy Vallejo
Fast, timely, easy, and friendly. Great rate too ? highly, highly recommend these guys!
