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November 2023 by Jessica A.
Waited in line over an hour trying to pick up our packages- Tuesday morning 9 am. Still had 20 people in front of me when I left to find a bathroom. I was unable to get our packages. The workers are wonderful however this post office is severly understaffed.
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November 2023 by Zack B.
This is the absolute worst post office in America. They don't deliver mail to the majority of the surrounding area which forces you to get a post office box in their facility at which they continuously lose your mail, or fail to provide it in a timely manner after it has been delivered to their facility.
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July 2023 by S M
Line is always long, call them on the phone - of course they don't answer. My package was supposed to be re-delivery, but it takes about 1-2 weeks for that to happen and inquiring at the front desk takes time and people who work there don't know what the hell is going on.
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July 2023 by Jana Kennedy
Whoo. Went to this location for passport services. Waited in line then inquired at the front counter. Was told by a frowning clerk, "I can't do that. The web site says we do, but apparently Washington didn't get the note, cause we don't do that here."I was flabbergasted and asked if she was sure. She got downright surly. =0We decided to leave and try a different location.Wasilla never disappoints.
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May 2023 by Cali
Have tried for 2 hours to get ahold of my local post office only to be stuck in a loop with the national automated system. When transferred to what is supposedly the local office number all you get is an automated repeating message with no option to contact tact anyone in office.We were just trying to get help with a package issue and now rather than getting help all I’ve gotten is frustrated.
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May 2023 by Robert P.
The postal workers are a pleasure to deal with. They seem to care about you and your package needs. It always seems to be busy, but the wait usually isn't that long. Great job to all that work there.
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March 2023 by vicky letts
We have been using this post office for 2 years. We have had nothing but good luck.Destiny, Oliva and Misty do a wonderful job. They are always courteous and kind.If everyone would stop acting so rude when they come in things would run a lot smoother. Those ladies can only work and do so much. Try being nicer when you go there.
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January 2023 by Cal D.
Why do you keep returning half of our packages without even trying to deliver. It says no such address/ return to sender, when address is correct and half of the packages get delivered to the same address with no problems. You are creating a holiday nightmare!
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January 2023 by Mong Xiong
Had a pink slip for pick up went in and had to wait in line for 2 hrs for them to tell me they don’t know where it was. And that a driver probably had it back out on delivery. I don’t get what the pink slip was for if they were just going to try to have it redelivered again. And I don’t understand how it was not there when I did not request for a redelivery?? What a waste of my time, and still no package and no idea where it is at. Do better folks that was an expensive package.
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December 2022 by Lisa D.
The staff at the Wasilla US Post Office was most helpful in finding two undeliverable packages before they were sent back and helped get them to my son in Big Lake. Dawn was most helpful and courteous and the asst manager and the counter clerk were also very kind, professional and helpful. I appreciate their attentiveness to our situation and am pleased with the outcome. Kudos for stepping up and helping us!! Thank you.
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December 2022 by Julienne Entinger
Shipped a package to Wasilla from the lower 48 and they returned it back to me without actually attempting to deliver it to the recipient. So now I have to pay to ship it again and it's now taken an extra couple weeks for the recipient to receive their package.
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December 2022 by Robert Campbell
Wasilla post office has to be the worst one min they deliver to door then another leave not saying to pickup at office. Just unbelievable
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November 2022 by Chris Gerth
Because they are understaffed and the contractors they use to deliver the mail outside the city limits don't do that great of a job with delivering the mail.
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October 2022 by Brian Barcelona
The delivery service for Wasilla is horrendous. If you want a package it's probably better to fly to it's origin and pick it up yourself. It's a gamble if they will actually deliver it or not. Sometimes packages are left at my door. Other times they can't take the time to drive down my driveway. They really need to hire more carriers for my area! I'm sure it's a manpower issue, not blaming the carrier but getting some more help is probably justified!
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October 2022 by Brandon Afcan
I had certified mail restricted delivery from the State of Alaska pertaining to my custody case with the state. A young lady behind the counter tried to tell me that it wasn't there and tried to send me off without it which would possibly lead to me losing my custody case. I refused to leave until they found it. Someone had misplaced it into the wrong box, and the worker reluctantly looked around for it before finally finding it. This Post Office nearly ruined my custody case.
