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November 2023 by Susan Osborne
I recommend anyone to come here if its the only place on earth. Horrible experience. Costed 600+ to close my account, because I found a better deal with at&t. 2 phone plan is better deal than Verizon. No hidden charges, great workers.
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November 2023 by Google user
Lisa was incredible...professional, patience with all my phone issues. She is amazing...highly recommend her for advice and guidance.\\nShe made my day!\\nPlease recognize her for her awesome work. She understands Customer Service and did an excellent job taking care of my questions.
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November 2023 by Christopher Fletcher
Awesome staff at this location, Lisa was super helpful with making my swap over to a new phone and adding another person to my account.As for some customer feedback on improvements this location needs to give all the staff a raise.(no pizza parties unless that's included with a raise).People may think AT&T cell service is great but there customer service is missing and very disappointing because they always tell you to call a number and that they cant do anything i store.Verizon staff will help you out the best they can and actually make an attempt.
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November 2023 by Krystin Goodman
Went in to try and get ported out from AT&T and they jumped right on it. Knew exactly what i needed and how to get me through it. While att literally told me to call a support line. When att left me stranded 300+ miles away from home on a work trip with no way to contact my boss, the verizon in Fairbanks alaska went out of their way to make sure i had something to stay in contact! I cannot express how grateful i am they were so willing to help me! I would be drowning without their help. I wish i remembered the gentleman's name that went above and beyond for me while i was a hot crying mess in store. Verizon has scored a life long customer if they keep up their excellent customer service. So happy they didnt turn me away to a phone line out of country to get me through it. I will never forget all of their help??? Thank you Fairbanks Verizon at 427 Merhar Ave # 100, Fairbanks, AK 99701!!
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October 2023 by June Price
Greeted immediately and walked through the process of choice and options in an understandable and friendly manner. All my questions were answered easily and I never felt pressured. All in all, a smooth transaction.
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October 2023 by Joanne Ruggeri
Lisa was incredible...professional, patience with all my phone issues. She is amazing...highly recommend her for advice and guidance.She made my day!Please recognize her for her awesome work. She understands Customer Service and did an excellent job taking care of my questions.
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October 2023 by Tammi Jean
The manager of this location was very sweet and patient. She had answered all my questions, and we laughed at my excitement because I didn't understand somethings. I like this location and its convenient instead of going into Anchorage.
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October 2023 by Teresa Beck
I made an appt ahead of time and didn’t have to wait when I arrived to the store. They transferred everything into my new phone and set up my screen protection. It was great
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October 2023 by Margaret Gorman
Staff was prompt but had many patrons. I had an appointment but apparently no need as they took us in order of arrival. I met with manager and a trainee. Both extremely helpful & handled my purchase of updating my new I15 from IPhone 11 which I was trading from. Both very helpful, understanding and efficient in all areas.
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September 2023 by Kjersti Hoyman
Lucas is great at explaining everything very well until you’ll understand, definitely who I’d recommend to go to for questions that you might feel stupid asking. He makes you feel like every question is an important one and is extremely honest about better devices/options. No awkward silence, very adept at happy and friendly conversation! Great experience.
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September 2023 by Brian Martin
Christina and Zachariah were awesome and so helpful. I lost my iPhone 8+ in Denali and they assisted me in getting a new iPhone and getting me back on the road in a very short timeframe. I was blessed to have them available to help me. Thanks!!!!
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August 2023 by Emma OA
Ali was incredible and so helpful. She made a regular customer service interaction so pleasant and fresh, I loved the service, my new device and chatting with her. Can’t recommend this particular store enough.
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August 2023 by Brian Baugh
Although they are slow but let’s be honest what cell phone store is not. I really enjoy going here because the staff is very helpful and professional
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August 2023 by Cheryl V Puryear
Excellent, I felt welcomed and valued. I look forward to having all my media services (internet and home phone and fax) with Verizon.
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August 2023 by bill kramer
Megan did a fantastic job with a complicated transfer of phones and opening a new business account. When she didn’t have the answer she quickly asked and received assistance from a multitude of sources. Megan is an excellent Verison representative.
