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March 2024 by Brad Locke
Buyer beware. We purchased a used Class C RV from Vision. Less than a year later the left side and rear were delaminating. We took it to a master RV technician for the repair. Almost the entire roof of the unit was water damaged and the plywood was rotted. That doesn't happen in a few months. We were sold a unit that was bad. I tried calling Vision several times to discuss the problem, however, I would never be speaking with the right person and I would never get a return phone call. The RV has been in for repair for about a year and a half now. We have lost two seasons and cannot winter in the south now. I would not recommend getting a coffee from Vision RV, let alone buy an RV.In response to your owners comment. Yes the RV was purchased in 2021, and I was trying to get in touch with you since the fall of 2022. I placed several phone calls to your dealership, I was never speaking to the right person and a message would be taken and I did not receive a single phone call back. We live in NW Saskatchewan, so stopping in is not an option. The RV has been sitting at a repair facility for since the fall of 2022. This review was originally posted in early 2023, yesterday I edited it as I left out a word. The original review did not get a comment from the dealership either, and I was not surprised at that.
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March 2024 by Ron Sinotte
No pricing in ADS. Red flag for me!
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March 2024 by Heather Schur
Karen D was my sales person...overall an awesome experience...everyone was wonderful and welcoming..overall a wonderful experience being this is my first travel trailer!!
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March 2024 by T H
Bought a Destination trailer from these clowns a year and a half ago I've still yet to be able to use the RV!!!! Full of problem I had to have the entire air conditioning system replaced never worked that was over $2000 hot water heater only worked intermediately new upgrade one was $1000 between waiting on parts and getting the RV to a RV place trailer is now finally ready for next year cross my fingers.... I'll never deal with this dealer ever again they left me high and dry with thousands of dollars in repairs??
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February 2024 by Shelley Smith
Visions RV was the worst RV dealer I have had to deal with; they don't stand behind their product. My trailer was suppose to be picked up for repairs in shop but they never showed to pick it up and nor has anyone returned my call asking what went wrong. We spend $115,000.00 on a destination trailer that we hate because of the poor workmanship. I do have to give a shout-out to their service department for trying to help me unclog my shower from again poor workmanship; the pee bladder was blocking the shower drainage.As well please note Vision RV did not build this unit; they just sold me the unit but refused to help with any issues after the sale. They gave me the # to call Forrest River but Forest River said my unit wasn't registered with them to get the help I needed. When I called back to Vision; they said oh well; finance department said it's not our problem. How does Vision's finance department think I can fix a problem from their end; I don't have the access.NEVER buy from Visions
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February 2024 by Ashley kelly
Rona went above and beyond annnd even went through old stock twice to find us what we needed and found it where we went three other places to find!! Definitely recommend trying these guys out first!
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January 2024 by Nancy Pipke
We highly recommend buying an R.V from Vision! Brad was amazing to deal with in buying our park model. very informative and no pressure or gimmicks. Brad and his team came in over Christmas break to accommodate our schedules. Hands down best vehicle or RV shopping experience we have had!!
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December 2023 by Ashley Grenier
Our family just purchased a park model trailer from Brad Bychyk at Visions RV and we couldn't be happier. Brad went above and beyond to help us find not only the perfect trailer for us, but he also made us feel at home each time we visited Vision RV. We shared lots of laughs and felt reassured when we had questions regarding our purchase.If your looking for a great experience when shopping for that perfect RV I wouldn't hesitate to reach out to Brad, you won't regret it. We will definitely be back. :)
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October 2023 by Kendra G
Today I drove in to see if VRV could winterize my trailer. They got me in quickly and got the job done fast! Everyone in the building was super friendly and kind. As a new RV owner, I had plenty of questions about going into winter and Stacey patiently talked me through everything I wanted to know. Will return here again! :o)
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October 2023 by Heather Larsen
All the staff was friendly. Parts store wasn't as large as it used to be.
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September 2023 by Kelly R Lagore
On Sept 6, 2023 my wife and I were traveling, with our trailer, from Stettler to Hinton. We stopped for supplies on the way and realized we didn't have the trailer keys. Luckily the main door was unlocked and most of the compartments. Except one. We needed to be able to access all. Being already 2 hours from home we decided to stop at the closest RV store on the way. Vision RV was right ahead of us so we made our way there. When getting out of the truck i made it to the back of the trailer before being stopped by a salesman, by the name of Andrew, asking about our unique trailer. I relayed that we needed a key to open one crucial compartment. He was happy to help us out. And in no time we were on the way again. Thankyou Vision RV and Andrew. Our trip after that was great.
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September 2023 by Glen Brana
Brought my motorhome for a vent replacement and resealing of the roof. The technician that replaced my vent did not tighten the 4 nuts that secures the vent protector and did a lousy job resealing the roof. It was a blessing in disguise that I have to go up the roof and check if not the vent protector would have flown out while I’m driving and the worst thing would be water leaking inside my motorhome. I have to tighten the 4 nuts and redo the sealing of the roof.I paid a lot of money for a lousy job. I am not recommending this place for any rv repairs, my neighbour that recommended this place felt sorry and said he won’t be coming back to vision for any repair which he bought his rv from vision.
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September 2023 by Sarah Moorcroft
We bought a trailer from Brad Bychyk. Thanks Brad for your great customer service. He worked really hard at finding me a 5wheel. This is the second trailer that Brad was our sales guy. I highly recommend him.
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September 2023 by Brandi M
We recently just purchased our new to us, home away from home from Visions Rv and couldn't be more happy. We went in not really knowing what we wanted, but Hubert took the time to get to know us and our family and found us everything we didn't know we wanted including:-spacious-big bathroom-storage-bunk beds-private queen size suite-smart TV for rainy daysHe went above and beyond making sure we got everything we needed to make this year's camping season an absolute success and were able to head out camping the day after purchasing.Thank you Visions RV and Hubert for your amazing customer service and attention to detail!
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August 2023 by Dawn Symington
My husband and I bought a new 2020 Sabre in 2021 from Vision RV. We were more than impressed with our service, however this changed quickly. We had several trips back to the dealership for different waranty issues. The decal was pealing, and replaced with the wrong year color. The floor had a drill hole from a tech when he repaired a door. The sky light was cracked and replaced and screw holes were visable. Fridge came lose 2x and the second time their tech scratched and dented the door and bent our door frame removing it. .........as well as other issues to many to mention. We were dismissed. Our trailer has spent most of the summer seasons on their lot waiting for repairs. At the beginning of this season, our 1st trip out the slide cable broke. My husband did the best he could setting up. He stopped by the dealership on the way home and was told push the slides in and drop it off and we will look at it when we can. We managed to make the best of our trip with our 3 year old grandson. After the weekend my husband dropped it off, where it sat for 3 weeks. We were told they didn't have time to look at it, they were busy. We tried to be understanding. Finally after another call my husband was quoted $1300 for the repair to the slide, after all cables just snap! My husband made a trip out to see what was going on only to learn they had not taken the unit in but had only assumed what had happened. We were then told without knowing the total cost of the repair that they would pay 50/50 take it or leave it. My husband was then hung up on. We both went to the dealership to see if we would get anywhere talking to Don or Melanie. The end result was us pulling our unit out and taking it to another forest river dealer. The issue was more than the assumed cable and in fact is covered by warranty. After having the slides inspected and worked on, on 3 different occasions at Vision RV this issue should have been discovered and resolved. Beware of Vision the after sale service was a terrible experience.UpdateThanks for your no help, Visions! Our repair was a manufacturer defect. Our trailer was picked up and delivered to the manufacturer in Indiana. 60hours of work went Into our trailer. All the things we previously brought to your attention were repaired without our request as well as many other things we were not even aware of. If anyone has dealt with this frustration I highly recommend breaking up with Visions and their inability to correctly diagnose manufacturer recall issues. Pulse RV diagnosed and had a plan 2 hours after having the unit in their care. Thanks to Pulse we are now happy campers.
