-
September 2023 by Niel Toews
Got a used keystone outback from champs Rv . Dealt with the owner Amir . What can I say . The guy went over and above. He had his employee Mike pick up our trailer I traded in 1.5 h drive away from his shop , bring it back and open it up in his yard so we could transfer our stuff from our old trailer to the new one. Mike even helped my wife carry things she couldn’t lift . Amir made the deal so much easier than I thought it could ever go . I will be back to deal with him in the future ! Thanks fellas
-
August 2023 by Luke
I purchased a used trailer from Amir(Owner) and walked away feeling good about my purchase. While camping I went to use the stereo and realized it was different then when I purchased the trailer. I knew he had it switched out during the time I paid and when I actually picked up the trailer. What WAS in there was a new upgraded stereo and what I got was the original stock radio. He even left the manual for the upgraded one in there.I also negotiated in an extra awning that I was planning to install the following season. Well here I go to install it and it's two feet too small.On both occasions I confronted Amir about this. He said he would see what he could do and get back to me. Well that never happened, I was ignored and avoided.All emotions aside I would just say-with all the dealers out there I recommend taking your business elsewhere. There are plenty of dealers out there who actually want your business and are ethical about it when they get it.I expect him to reply to this, claiming it's false and fabricating some other scenario just as he did with the other poor reviews. I just wanted to share my experience in hopes it saves someone else from a bad experience.
-
November 2022 by David Zalik
Great folks
-
November 2022 by Josh Golding
Amir was very helpful and accommodating when I had an urgent roof repair needed. The technician Mike really knew his stuff and did a phenomenal job repairing the roof of our tent trailer. Very glad I don’t need to panic every time it rains anymore!
-
November 2022 by E D
Amazing shop! Amir is straightforward, knows what he’s doing, and provides great customer service. Their turnaround time is excellent and their prices are very reasonable. Would definitely recommend!
-
November 2021 by Ken Fessler
I am adding to this review as I had this work completed at summers' end 2020 and did not use the trailer until this summer, 2021. Now the first I have used it, I found the some of the electrical is not working, the bathroom light, CO detector and bathroom exhaust fan. All systems worked great before the trailer was taken to Champs except battery power. One of the things they were requested to check was the battery and electrical system as I wasn't getting any battery power. I just wanted to be sure it was a bad battery and not something in the electrical system or charging system. I previously had installed a disconnect on the battery feed that was operated by a key. When I picked up the trailer they said they removed the disconnect as it was faulty? Not sure why it was removed as it worked fine and still actually works once reinstalled. Not sure what is wrong with my bathroom light, fan and CO detector, hopefully just a fuse. Just seems strange these are not working after they had worked on the system.I recalled Amir to let him know about my electrical problems and that I was still very unsatisfied with their work and service. He told me I was just a complainer and they have great ratings. Maybe they write their own reviews because what I experienced is very poor service and workmanship. Amir's reply about how much time they spent working on the trailer and what did I expect?? I never once said I wanted them to spend as little time as possible or a cheaper price. I wanted good work and paid what was quoted and advised by them, they were supposed to be the experts.I edited and updated this post because I don't want others to have the same experience I had.This is my original review in 2020. I called this company and they assured me they could provide a faster and better service at a decent cost. They were to check the gas (propane) system, repack the wheel bearing, check the undercarriage and check the roof and all seals as they had not been done before. Everything seemed to go well, Amir advised the roof would need to be resealed and everything would be good. Picked up the trailer and when I got back to town I took a ladder out to check the roof and found they had sealed most but not all vents and roof equipment fasteners and openings. All along the edge where the roof material is attached to the trailer was not done and it appeared to be peeling and required sealing as well. There were gaps in the sealant they applied and I took pictures of all and sent to Amir and called him. He said they only were sealing the roof, if I wanted more than that I would have to schedule and pay for that. Apparently all along the edge of the roof is not the roof!!!!! I told him, they were supposed to be the experts and when I asked them to check all the seals and recommend what was needed, I expected it to be complete. He offered to do the work for a discount. This is not acceptable.
-
November 2020 by Vivian Nickel
Very customer oriented. Would highly recommend.
-
November 2020 by Rudi Groenewald
We recently purchased a new trailer from Amir and his service was excellent. He never pushed us to take anything we didn't want to, and was very knowledgeable on the trailer and it's features. Financing was a breeze and was fully completed in 2 hours. I would definitely return in the future.
-
November 2020 by Darren Courtnage
I had my bearings repacked from this place. A great service experience for me. Friendly, personable staff as well. I drove out here from Calgary, and will do it again with no hesitation. From inner city Calgary it is not more than 60 minutes.
-
November 2020 by Jacques Botha
Where to start. I was honestly blown away at the exceptional service Amir and his wife provided. I highly recommend Outdoor Champs and here's why:Superior product and outstanding customer service. No really, the product line is next level. I took 3 years of research and due diligence before pulling the trigger. I saw Outdoor Champs at the RV show and that's when I decided that North Trail is the trailer for me. Great insulation, king size bed and porcelain toilet. That's not something you get unless you go past 8000lbs dry.Customer service. Amir went the extra mile to accommodate us. He was patient and very friendly. He took his time and answered all our questions and more. He even stayed late to wait for us. Now, this is something you won't get at any other large RV dealership.No hidden fees or costs. Outdoor Champs was honest and to the point. I like that the owner is the sales guy, service guy, finance manager and parts manager. Nothing better than dealing with the owner. As a business owner myself I always push to support local small businesses.Outdoor Champs you have a customer for life. Here's to our new trailer and supurb customer service!!!
-
November 2020 by Jodie Grinder
We purchased a fifth wheel last fall from Amir and he never diclossed there was a mice infestion in the trailer. When we took it out on our first trip we notice mice droppings in the lights and the smell of mice urine. We ended up pulling the whole roof down and removing mulipe mice nests that have been there years. Very disapointed and will never return for future business or recommand them to anyone, as there is no way they didnt know about the mice infestion if they do any kind of inspections on their trailer.
-
November 2020 by Carol McLean
Someone I know put a deposit down on a trailer at a RV show and when they changed their mind on the purchase, Outdoor Champ wouldn't return the money. The paperwork clearly states that a deposit will be returned but refusing to do so.
-
November 2020 by Tamara Fankhanel
Very great service,fast and efficient! Always makes time for customers even at their busiest time of the season.Super friendly staff,would highly recommend this business for any of your RV needs.Get out and support these guys they do great work!
-
November 2020 by Mike Galloway
The service and the people are are great , recommended if your looking for a new trailer or just some service dome . They will treat you right .
-
November 2019 by Susan Stewart
Great staff and great service!
