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November 2023 by Felicity Clark
The tap and insert card would not work and I had my baby in the car. Obviously I don’t want to leave him alone in a cold car so I went to the outdoor window. Most shells I’ve been to you can pay through this window so you don’t have to go in. I pressed the talk bottom and asked to pay for my gas, no response. To give her the benefit of doubt maybe the talk button doesn’t work. Once she noticed me she just pointed to the front door, tried to tell her I didn’t want to leave my son alone. She told me it was the only was I was getting gas. So I reluctantly went in, I let her know the pay at pump option wasn’t working. I was ignored. I came back to my son crying because he didn’t know where I went and he was cold. The customer service has never been great at this location but this was ridiculous.
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July 2023 by Jeff S
Can you please invest in some cones to place in front of your always broken pumps? These new screens and technology used here are such a problem, I just want gas not commercials
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June 2023 by Kal English
I live close to this gas station, and I bought a slurpee, but then dropped it outside of their store 2 minutes after I had purchased it. They watched it all go down and when I went back in to get a new one because previous shell locations have accepted me to get a new slurpee if something has happened to it. She told me that I had to re pay for a whole new slurpee that i hadn't even taken a sip of yet and was all over the ground. They are money munchers.
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June 2023 by M.C E
Terrible customer service Shell Cooper's June 8 2023 7pm
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December 2022 by Jonathan Rowe
Has to be one of the most expensive in Airdrie for gas. We need to stop buying in Airdrie for a while. Co-op in country hills and metis trail is only $1.28.Why are we paying these prices? Photo Dec 1st 2022
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November 2022 by L
The lady who works in the morning is so nice and friendly
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October 2022 by Megan McCrea
I work as a nighttime security officer. This location said it was open, so went to use the washroom at 2317, was told they close the store from 2300 till 0500.If the store has limited services please include that in the information, would save time for everyone.
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September 2022 by Olusola Alasoadura
The attendant Manspreet was very rude and acted inappropriate.
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August 2022 by K_S
Should have given 0 star if possible. Worst experience at shell gas station.cashier Raman was being super rude and unprofessional.Tried to scam me.when I asked for refund i was told to leave the store. Please provide me with an email so that i can address my issue to the head office. Thanks
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May 2022 by Natasha Humeston
So went in to the store at 1am to grab smokes and the guy working made me and another guy wait over 10 min well he talked on his phone ignoring us both saying hello standing 2 feet away and completely ignored us. The guy behind me just left was beyond fed up. This is unacceptable the worst service I've ever had. The day staff are amazing but I actually have a video of this man completely ignoring me.
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May 2022 by Emzi P
Went inside to buy lottery tickets and scratch tickets. But the girl behind the counter can't able to open the scratch box because of her massive long nails. Waste of time.!
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April 2022 by Willow Hawke
The worker working had kept yelling at me and my daughter as she (the worker) had made a mistake on gas I would like to say this is a first but sadly it is not there has been more bad experiences with this gas station then good ones. This establishment is awful and they need to get new workers and ones that can do there job.
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March 2022 by Joe Bird
I used to get my gas here purely due to convience. With the latest news stating that Shell is buying discounted oil from Russia? Are you kidding me right now? I am taking my money elsewhere. Disgusting!
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February 2022 by Omar Ali
This gas station has to be my worst experience of any gas station in Canada. The credit goes to Mr Prab Singh. He has 0 Customer Service Skills & he doesn't know how to interact with the customers. He basically yelled at me + called me cheap. I only grabbed several extra napkins from the Coffee Stand to clean a mess in my vehicle, as I had long drive from Jasper, Alberta. I will never come back to this gas station!!!
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January 2022 by Evan Huslage
Seen all the past bad reviews, but to be honest this was just like any other regular gas station to me, no problems.
