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November 2023 by Kim Ngan Thai
I had a reservation for a regular vehicle for 4 days. This is for a planned birthday trip. When I came to pick up my reserved vehicle, I was told that it was given to someone else because I was late and there was a strong demand?! What's the point of making a reservation ... I booked for 4 days and provided my credit card to guarantee the booking. Also they said didnt have my cell number or email to contact me... which is not true. So they just gave it away to a walk in customer. I feel disappointed with the unprofessional service.
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November 2023 by Yaoob Shah
I am a regular customer here in Banff and I am sharing my one year experience with #enterprise. They always short on vehicles,when you book a vehicle online and on your pickup day the have no car ? the front desk staff over the phone are very unprofessional!#Enterprise needs some serious attention !
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August 2023 by Tomáš Ludvík
Great cars great deals and even better customer service.For those who pay with international debit card I recomend to insert instead of tap, works better
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March 2023 by Shari Naidu
Had a really good experience dealing with Jake he really went above and beyond to help us make it home to Surrey and he even managed to get us a one way drop off so we didn't have to go back to Banff once we got home. Will definitely be happy to go here again
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January 2023 by Matt Fish
Rented SUVs twice before Christmas season. Both of the cars fairly dirty from outside, crumbs inside all over the car, even some trash. One of the car was waay behind the regular maintenance schedule. All the cars use the all season tires which is called summer tires here (so despite being an SUV, the traction is terrible in Alberta winter conditions. Staff is friendly (only positive), but hard to get to. We were staying at the hotel and yet was hard to find them at the desk or reach on the phone. Would not recommend.
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August 2022 by Tirtha Kini
Have been trying to call them since 3 hours since I had an issue with the car I rented with enterprise. The number is always busy, i drove down to their front desk and there's no one here. Just a board that reads pls contact us on our number. Same number that doesn't work. There are so many customers waiting here. So frustrating
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June 2022 by Sophie Clark
Had a reservation for 12pm. Came at 11:30 because I knew it closed early that day. No one was at the desk. Called several times and waited an hour. Never got a car.
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June 2022 by Helena Plechatá
I had a booked car, when I came nobody was there, waited for 20 mnts, called 15 times and no answer and no car. Never renting a car here again
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June 2022 by sajjad rostami
We just wanted to add an additional driver to our contract. The salesperson wasn’t available and after we called them, they said they will be available at 4:30. They showed up around 15 mins late and it took us more than 30 mins to add a new driver. That’s because there were 2 more costumers and there were only 1 person. Enterprise should consider adding more staff in this branch
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May 2022 by Naumann
Excellent Excellent Service! Tyler and Jake were super helpful and delivered me a brand-new 2022 toyota. It ran great throughout bow-valley and banff. Pick up was easy, drop off was easier and I can’t recommend these folks enough. 10/10
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May 2022 by Raven Oak
I am a Banff local and mostly choose Enterprise as my place to rent a vehicle from. Tyler is always pleasant and walks me through the features of the car, which I find helpful and am grateful for. Great customer service!
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April 2022 by Kacper Kwapisz
I had a good experience.However, it's true that the phone number of Banff office was not answering and their voicemail was full, so you cannot ask any questions.We arrived to the office in advance, there was nobody, but there was a note left to call the number of Canmore office. That one was answered immediately. The person arrived at the Banff office on time of our rental. The process was fast and smooth. We got a good car and flexibility to return in to Canmore if we prefer.
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April 2022 by Don Doit
Needed a rental before Canada day and everything was booked up I thought I was gonna be stranded in Banff but thankfully Jesse tracked a car down for me and I was on the road back to Edmonton by 2pm. The best part was I was in a big hurry he had all the forms and everything filled out in five minutes and I was on my way! A great place to rent a vehicle from !
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April 2022 by William Taylor
Me or my friend had rented from enterprise many times while I was living in Banff. Right before I was leaving the country I rented for a bit over a week. On returning the car I notified staff that an existing crack in the windscreen had been enlarged when another rock hit the same place (yes it was already there as I took a video the day I picked it up -concerned how many cracks were already in the screen). The sales person apologised and said he wasn't the one who made decisions but told me it didn't breach any of the windscreen damage rules as far as he could see.5 days later at 4:30 before a public holiday a charge was made to my credit card for the damages. It took me 2 weeks and many attempts to even get a response (at this point I had been out of the country for 12 days). The questions I asked were mostly unanswered or avoided and finally there was no response at all.2 months later I get sent an extra $130 bill. ????(Edit) don't be fooled by the smoke and mirrors of their automated response below. They show interest in all the bad reviews but it's all smoke and mirrors. I've responded to the email they supplied me multiple times and the response I've received is essentially 'hey, sorry to keep you waiting, let us see what's going on....' and then no further correspondence.The in store staff were amazing but the management staff were deceitful, dishonest and disrespectful. I wouldn't recommend this business to anyone.
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April 2022 by Flexi Kurýr
My friend was renting the car here as she was taking me to the airport. When she came nobody was there, nobody answered the phone and there was no car. I almost missed my flight and then even nobody apologized and nobody called. Enterprise just said to contact customer support, but they didnt do anything anyway. I assume there will be another comment here from enterprise" contact our support" but they dont care anyway...
