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February 2024 by Milah Wouters
Not the cheapest but defintely the best service and knowledge on ski material in town.
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February 2024 by Christopher towe
I received excellent service when placing my order for a new set of skis, and the store was extraordinarily helpful in addressing a warranty issue a year later… I recommend this store highly!
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February 2024 by Levi
I forgot his name (someone who was a wee bit older than most of the staff who was also a ski teacher) did a great job helping me getting my first boots fitted on my wide feet. He did an excellent job reassuring me that the painfully tight boots will soon feel better. He and Brahm also provided me with detailed advise on what kind of ski's to get. Thanks a lot for that, I can highly recommend Monod sports.
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February 2024 by Anna Melnikova
Amazing service! I would not go anywhere else to get your ski boots and other gear. Luca spent a lot of time and care getting our boots custom fitted, and helped choose all the equipment we needed. After a few ski sessions I needed to tweak the fit of my ski boots, and he punched the boots for free. Knowledgeable staff, great selection, and 10/10 service and good vibes. Will definitely be back.
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January 2024 by Sam Mercer
5 star service from start to finish! Highly recommend
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January 2024 by brave
Seriously these guys are too nice.Sent me a chocolate with a thank you note on my delivery (like who else does that)
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December 2023 by Mike Wilcox
I’ve been looking for a good ski boot fitter for years and Matt absolutely nailed it. Incredibly knowledgeable and meticulous through the whole process from shell selection to custom liner and footbeds. No rush or pressure. Awesome store, great ski shop, and friendly people. Highly recommended.
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December 2023 by Garrett Watson
We've been to Monad multiple times and it's been a solid experience each time.Most recently, we had to return a Jacket but we don't live in Banff. So we called and Elena was super helpful and professional in dealing with it. We shipped the return and she called us as soon as they got it to process the refund.Great service and shop.
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December 2023 by Jack Van Lierop
Gear knowledge, product selection, online service, staff and customer care all are top notch. A store you can step foot into one time and have a relationship with for life. 5 years of shopping at Monods and I've never had a bad experience. If your shopping for outdoor gear in Banff, this is the bees knees!
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November 2023 by mark morning
This place has everything and Sara was a great sales person to deal with. So happy to get my new matchy matchy ski outfit.
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November 2023 by Matthew Shaughnessy
My girlfriend and I were looking at hiking/mountaineering boots and we were assisted by Matt ?? and Devon ?? who were incredibly helpful and knowledgeable. They put a lot of time into finding us the right boot. I would highly recommend these lads to help you find the right gear for the job ?
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October 2023 by Slanj Bo
After walking in and realizing that all the staff were more concerned on loudly looking busy talking about "this hike I did" and blah blah blah, I left and went to a chain store ATMOSPHERE across the street.I was greeted and actually served immediately upon walking into ATMOSPHERE with care far and above the dismissive and overpriced Monod's.Basic customer service training videos can be found on YouTube.Just because you are locally owned doesn't warrant terrible service. Other than rich tourists you would not be profitable in the least in a city.
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October 2023 by Victor Law
This sports store is excellent and carries some fabulous high-quality brands. Beyond clothing, Monod Sports carries shoes, hats, harnesses, and other sports equipment.The staff here are friendly and helpful. They are always refolding clothing to maintain the neat and clean appearance of the store.I found the layout excellent with multiple levels dedicated to different categories and departments. It's not wheelchair friendly, but the atmosphere is cozy.Bonus: their clearance area is worth stopping by
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October 2023 by Justin X
Stopped by Monod Sports as I was looking to purchase a finger splint/brace for a sprained finger. Although Monod’s didn’t carry them, the two staff I spoke with at the counter were very kind and compassionate in helping me find the local pharmacy and hospital. Despite my visit being very brief, I noticed that Monod’s has a wide selection of products along with excellent staff. 10/10 :)
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October 2023 by Nathan Wiens
Who would guess that you would find the best deals on outdoor apparel at a store in the heart of Banff? Service was unreal along with a huge selection, both new and clearance.
