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March 2024 by D Johnson
Have banked here for over 30 years. Very nice people and great service but when it comes to investing I have soon issues in the past couple of years. But my wife and I met with Investment Specialist Dominic today and all our of worries went away. This man has vast knowledge in the investment world. He sits down and makes a plan for your needs and what’s best for you. We are very happy and at ease with our investments with ABCU
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November 2023 by D Ross
dont give them your rrsp money ! they want to charge a 10 percent fee to pull money out!Couldnt withdraw rrsp as all there staff was out to lunch !
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October 2023 by Nkem Onyegbula
I have had great experience with this bank, especially with my mortgage advisor, Shannon. Her level of professionalism and commitment to providing me with my exact mortgage needs is next to non. Thank you Shannon
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October 2023 by Chris Cara
No signage on door indicating closed Oct 2nd for truth and reconciliation day.
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September 2023 by Jamie Edwards
Used to be a great place to have our business account but open hours are absolutely useless. Tellers rarely know how to help. Fees for everything. Time to switch.
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December 2022 by Sandra House
The ABCU is the only financial institution in Beaumont that does not have a drive thru ATM. I feel this extremely poor customer service, especially for clients who have disabilities.
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November 2022 by God keep our land Glorious and free
Have been banking here for 50 years. Customer service and hours open have gone to garbage in the last 3 years. Looking for another bank with better hours and wants my business
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September 2022 by Hazen Evenson
Always been friendly to deal with when I’ve stopped in
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August 2022 by Frank Tomo
It’s a okay bank, but they have the worst hours. 10 to 4 Monday to Friday only. That’s ridiculous. Do better! I also constantly have problems with my bank card not working. It’s tough to go and get a new card because they are only open 10 to 4 Monday to Friday. Most people work 8 to 4 but others like me work 7 to 5:30. I’m going to be switching banks and I would not recommend this bank
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March 2022 by Gabby
Terrible customer service, went in today lady wouldn’t give me coins for my coin laundry at my apartment. Other banks will let you which makes no sense as to why they wouldn’t. No professionalism whatsoever. Don’t recommend going here, if you want to be treated properly with the best care go somewhere else. Don’t waste your time!
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February 2022 by Marg Selin
I have had nothing but the best of service from this bank. From looking after everything when I was hacked. To replacing money wrongfully gotten by some hacker. Every time I have phoned with a concern I have been cared for like no other bank I have had, that’s why even though I have moved to Calgary, I will stick with this bank. Everyone I’ve ever dealt with has been exemplary and I congratulate them
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February 2022 by Gee Serge
Monday 29 March 2021 went to bank to withdraw and had one ? About where is the policy about printing our own cheque I did know that was a wrong question to ask Doreen was very defensive and also ignorant she made me take my mask of provide ID Made me say my name and that was after she had my cash in her hand do to her unprofessional behaviour and conduct I ask to speak to a manager no one around,I call d from home to Cindy Bennet wow what a piece of mouth on that one I couldn’t say nothing she was so ignorant she cut me off so many times and when I ask where is the policy she told me I can bank somewhere else.Totally unacceptable behaviour and definitely lack of professionalism.
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February 2022 by Don R
Have been banking here since 97. This bank seriously needs to rethink it's ways. The public wifi requires a password and also the door to front entrance requires a card for access (not fun with -40c wind chill). 5$ for a replacement debit card? Other banks charge nothing. Only open 6 hours a day are u kidding? Will b looking for a new place to do my banking.
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February 2022 by ETOWN SALSA
A while back my father of 75 went in to the downtown branch to do some basic banking and when he was done, Kuldeep the branch supervisor sold my father on a TFSA account when my dad was visiting on vacation and considered non-resident of Canada at the time which Kuldeep was fully aware of. The amount of the TFSA was significant and Kuldeep did not give any handout information informing my dad of contribution amounts nor penalties and proceeded without this info. Needless to say my dad believed Kuldeep had his best interest at heart and now my dad owes over 15k in penalties for this huge mistake on Kuldeeps end. We are now stuck with this and Kuldeep claims she never made the decision. I honestly thought she had our back on this and its obvious she cleaned her hands from it. Needless to say we are closing our accounts and going elsewhere.
