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August 2025 by BrokenSlinky999
Customer service was arrogant
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May 2025 by Captain Canuck
Terrible customer service. Bought a new vape a couple weeks ago, along with a 30 mil bottle. This vape came with one pod with built in coil. Today vape stops working, puff timer wouldn’t even activate. Tried calling first, no answer. Waited, called again, no answer . Took it in and the guy behind the counter proceeds to tell me that it’s an electrical connection. Ok cool, can I exchange it? Well do you have the box? Nope. Well sir the manufacturer won’t take it back unless we send them the box too.
I was then told to buy some more pods to try those in my 2 week old device. It’s not the pod. I was then educated on how pods with coils are lucky to only last a week as of I haven’t been using them for the last 5 years. And have yet to find a coil I can kill in a week. And this especially does nothing either for their image, as a major part of the reason I bought that particular vape was that the guy was telling me that because that coil is so large that “it lasts forever between needing to be changed”
But, was it ever my lucky day! Be cause he was willing to be so kind as to give me 10-15 %off of my new one. Or they’d sell me a box of pods that I may or may not need for a 2 week old vape that doesn’t work .
In summary,
Answer their phone-❌
Talk to you like you’re stupid-✅
Try and make even more money by trying to upsell when a customer receives a faulty product. ✅
Stand behind the product they sell when it’s a verifiable purchase- ❌
Way too much competition out there for shitty service.
Most likely won’t be back
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January 2025 by Alex Ponto
Used points to get a free flavor beast vape but they have 2 types mixed together that arnt compatible so I just wasted all my points on a cartridge that can't work on a g2 prolly gonna start using the am pm and get my crew and shop to do the same at least they're smart enough to separate their products and sell batteries for the cartridges they sell, really sad for a big chain .
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September 2024 by Jeremie Key
Got there at before 5 pm and there was a be back in 5 sign on the door, waited over 10 min and no one was there
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August 2024 by Isaac Scarrott
Great service, good staff, huge selection of flavors.
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August 2024 by Bayly Miller
Absolutely amazing staff, I love all the girls that work there! Always keep what I want stocked for me. Great environment. I have never had a bad experience going to this location and I don’t think I ever will.
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August 2024 by Sydney Roberts
I absolutely love coming into foggy gorilla in Blackfalds. Everyone is so friendly and kind. I especially love showing up on the day Kate’s working. She’s such a outgoing and awesome person
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August 2024 by Chance Fingernagel
A small little shop that’s perfect for blackfalds. They always have what I'm looking for when I stop by and Kate is very welcoming and friendly!
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August 2024 by Dave
Great getting a vape shop in Blackfalds such as this one. Location and hours are convenient. Staff are extremely friendly, helpful, informative and educated. There's always a great variety with new products constantly coming in. Kate is always fantastic, can't wait to see what she's got to share next visit.
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July 2024 by Wayne Hembrough
I probably won’t return here. Very small selection on free base juice, no book to read flavours, can’t get close to the bottles to see what your picking so you have to rely on the person who works there to list off flavours to you. Not very efficient. The woman who was working today was quite miserable and very short. Not a great experience. Will probably continue to drive to lacombe for my vape products
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January 2024 by Ric Garcia
Doesn't always have what I want in stock but the cashiers are always nice
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December 2023 by chad leclerc
Amazing people and great service
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September 2023 by Chris carr
The staff is so helpfule and kind as soon as you walk through the door they are greeting you and seeing how they can help they go the extra mile
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March 2022 by Will Rubottom
Amazing selection of vaping products, hardware, and supplies. The staff member working was very knowledgeable about her products and was very helpful. Definitely worth stopping by.
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March 2022 by Brad Toupin
Great service and atmosphere
