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January 2024 by Justin Burgess
Booked online and requested a room upgrade as I am a diamond member. Arrived later in the day and checked in with the evening shift. Hotel wasn’t busy at all but couldn’t get an upgrade even though online could have booked pretty much any room in the hotel. Stayed 2 nights and the room was not made up between nights. Games rooms are excellent though. Day staff at the desk was excellent. Breakfast was great.
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December 2023 by Nithin S.Nair
Friendly greetings from the staff. Rooms are neat and tidy. Resonable price. Delicious breakfast. Lots of parking spaces.
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December 2023 by Taisha Fugle
Some bugs, not so clean. No hot water in the evening or the morning and the staff was not sympathetic with my complaint, infact she was not kind and confrontational.
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October 2023 by Ahmed El Nomani
Absolutely spot on!From management all the way to the staff.For sure recommend 100%
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September 2023 by Sylvia Ulrich
I recently had to cancel my rooms with a work change. Dylan at the front desk was very helpful and understanding- great customer service. While I didn't get a chance to stay, based on the service I received while booking and canceling, I will look to stay here in the future.
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July 2023 by Ash Sparks
I've stayed at this hotel on many occasions. But this morning I went in to try to get a room to sleep for a few hours. And the male staff member told me that I would have to pay for Two nights to sleep for 8 hours. From this point going further I will not be using any best
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June 2023 by francis L
Nice place, good BW reward points, courteous staff at front office and breakfast area, eateries just located outside the hotel. My room fridge was a little dirty inside but I wouldn't deduct a point. I will surely visit this place again. Thank you BW Bonnyville :)
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June 2023 by Adam Karras
I always stay here when in Bonnyville, but I mostly travel here for work - so I don't need a pool, and prefer it quiet when I'm working early mornings etc...It's nice that there are more places to eat within walking distance now.
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April 2023 by Kathy Holland
Very quiet very clean rooms. The staff are welcoming and accommodating. The breaky was very good as well.
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March 2023 by Jason Cooper
This is a great hotel for the price. Really clean, rooms and pillows are comfortable, breakfast is good. The gym is perfect for a quick workout, the games room is cool if you have someone to play with, and the video racing is a nice touch too. The virtual sports room is a little finicky, like most virtual golf rooms.But overall, you can't beat this hotel for the price.
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January 2023 by Lisa Hall
My daughter and I recently stayed here for just a night. Upon entry, the hotel is very clean and we were greeted by guest services promptly. I really liked that there were working sanitization stations upon entering and upon getting on the elevator. I did pre-check in, which was great bc I just received my key and went to room. Room/bathroom were very clean and smelled very clean. My daughter immediately commented on how fresh it was. Bed was quite firm which is not to my liking but the pillows were nice and soft which I do like. It was very quiet in this hotel. A continental breakfast was included. Good variety. We enjoyed the food and the dining area was well maintained. Also great location as there were gas stations nearby, a Tim Horton's (24hrs) and a couple of restaurants.
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January 2023 by Nina Lucas
The hotel rooms do need some updating/TLC.Cons: we rented a whirlpool jet tub suit and 4 of the 12 jets did not work. The jet tubs are on the small side, my husband and I are "above average height for a couple (5'10“ & 6’) and it was shallow/cramped. The showers tub spout leaked, not just a little... roughly 1/2 the water was wasted down the drain.We purposely stayed at the hotel as there is an EV charging station for guests. Unfortunately, it was not working for my Tesla and another guest who tired. The power box showed everything was in order and "charging". The front desk staff checked it out and insisted it was working, on the contrary my App indicated no Power was being sent to the vehicle. We were able to use a 110v outlet to charge over night instead. In the end it worked out.Pros: The staff were very courteous and the hot breakfast and other selection available for breakfast was great. The rooms and hotel in general were very clean. The complementary toiletries smelled good and not like your grandma's house.Overall, not upset or deterred from staying at the hotel again regardless of our experience.
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January 2023 by Quentin Brown
Very pleasant stay. Front desk was very accommodating to our unexpected early check in. We thought breakfast options would be limited after Covid but not the case, plenty of variety. Clean rooms (we had the business suite) and quiet.
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January 2023 by Lachatte
I really love my suite... nice and spacious, comfy bed, nice staff, decent breakfast, good location, very quiet. I just wish water would have been hotter for bath and a little more space for my bicycle.
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January 2023 by Corinne Hammonds
The customer service was severely lacking. When I checked in, the girl almost charged me twice (I had prepaid). She looked confused then another staff member came over and pointed out that I prepaid. She may have been training, I have no idea but there was no apology or anything. And then neither of them gave us any information about the hotel. She gave me the key and that was it. Would’ve been nice if she told us about the amenities, what times the breakfast was served between, etc. Beds were “meh”, and we found someone’s curly hairs in the shower (on the walls). Probably won’t be back.
