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February 2024 by Colin Davies
Can never get help when you need it
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January 2024 by Jeremie
Seems Like no one does anything to help costumers either it's the very nice deaf lady and her husband that can't help much (yet they're the only 2 that seem to do anything around there) or the other employees are to busy talking to eachother. Needs a serious hiring process!
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December 2023 by Richard OSEI-ASARE
Very helpful staff
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December 2023 by Vince Unser
Good selection
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November 2023 by Sandra Lawrence
I called on Wednesday for an appointment. Because I had no heat in my car when I arrive this morning. The lady Put me down as a walk-in but I had a appointment for 11:00, I went back at 3:30 my vehicle wasn't done. I am not satisfied with the service I got there at all today. But Victor was very understanding. He said that he will have my vehicle done this evening.
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October 2023 by Mz Butafly
Literally the absolute worst customer service in the service dept of any Canadian tire i’ve ever been to. The women working there are rude, have zero knowledge and are completely arrogant. This is my third bad experience with them at the Brooks location. One would think after all of the horrid reviews of this lady, she would be fired. It’s unbelievable that they are prepared to lose business over an employee with a bad attitude. I will be taking my business elsewhere.
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August 2023 by Randy Godber
My wife was looking for 2 items that were not on the shelf. No less than 3 staff went to hunt the items down. I got no names but one staff was deaf, she went above and beyond searching in the warehouse for a snow shoe. Many thanks to this lady and the other 2. Superb customer service.
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August 2023 by Tracy Duncan
No problems at first, everyone was very pleasant & helpful. Then I had to deal with a young woman. I should have gotten her name. She was working at the return & service desk. She was very rude, not at all helpful, spoke to me with a horrible attitude. She was so miserable I wanted to ask her if she has to pay to work there.
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August 2023 by Tracy Spillmann
No problems at first, everyone was very pleasant & helpful. Then I had to deal with a young woman. I should have gotten her name. She was working at the return & service desk. She was very rude, not at all helpful, spoke to me with a horrible attitude. She was so miserable I wanted to ask her if she has to pay to work there.
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August 2023 by Ashley Restoule
Unbelievable how incompetent the auto department is took my rims off to put new ones on didn’t have the washer to install didn’t check before disassembling old ones then they had my truck up for a whole day and a half just to put my old ones back on and still charged full price do not recommend taking your vehicle there at all
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August 2023 by George Padilla
Horrible customer service at this store. The short hair lady at the desk ( auto spare parts) has a horrible attitude, her customer service is non-existent.
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July 2023 by Ray Lee
I am very disappointed about it. I buy a bike there on Saturday and they tell me that the bike still not build yet. So I paid and they tell me they will call me when the bike is finished. I wait until Thursday I go to the shop. The tell me I order the wrong bike and they will build it within a day. But I get a call 15mins later. They returned the money to me cause the bike cannot build. And I check online I find out the price of this bike change from 189 to 379. Is it the reason why the bike is broken?
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June 2023 by Tanya
Prices could be cheaper other than that it's a great store.
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June 2023 by Chris Ferrario
My alternator went out here and the staff were amazing! They ordered a part from Edmonton and repaired my rig in record time. They were kind and helpful and affordable. Driving from Jasper to Banff, solo on my Sprinter, I truly appreciated their knowledge, experience and kindness.
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June 2023 by Beth Hewko
Great staff. Prices suck, but that's not because of them.
