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January 2024 by Patty Cox
Good service, friendly people.
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January 2024 by P Thair
Excellent full examination and diagnosis. Finally a vet who understands how to keep a senior dog healthy and happy without spending thousands. Amanda is amazing. So grateful I found her ?
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December 2023 by Parker Schmidt
My dog had an ear infection, they got me in right away. Fantastic vet, very friendly Front end staff.
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December 2023 by Marianne Janzen
Amazing service and super friendly! From front end staff, techs, manager and vet! Appreciate everything they did for my puppy!! He was very well taken care of!
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September 2023 by Cindy Gail Metz-Dowey
I had a very positive experience today for Tazo and I was quite pleased with the friendly service and the smiles. The veterinarian was very personable and kind. Really appreciate the clinic today. Thank you ladies. Really appreciate everything that you ladies do.
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August 2023 by Jody S
As previous reviews have stated, the front receptionist, Connie, is very difficult to deal with. I cannot say wether or not the Vet's at this clinic are good or not, but I cannot give them a chance due to my experience with her.Sadly, Brooks is lacking in Vet Drs. My previous clinic had shut down and I called a month and a half in advance to book a wellness exam for my cat. Connie was rude and very flustered at even listening to which dates would work for me and where they would also be available. She also acted very aggressive when I requested that I wanted my senior cat to have blood taken (Complete blood count), which is highly suggested, even standard for senior cats during their annual exam. She asked "WHY?!" which resulted in me having to explain why this is beneficial. Finally we found a date that worked so I booked in. I was told that they would contact me prior to my appointment, as a reminder.The date of my appointment neared and I had called the office just to confirm, since I did not receive any reminders/ confirmation as said. Connie said there were no appointments that day, meaning my appointment wasn't even booked in by her. I had a feeling this was going to happen, with happened during the booking process. I told her to not bother that I would be seeing another vet instead.She then calls me back, very passive aggressively, saying that she hopes I don't have an appointment that I could miss, after saying that there were no appointments for the day we had agreed to book. Also, that I didn't give her any time to look up said appointment. This is how badly this Clinic is ran.I also had emailed them months ago and never received a reply. I am not sure how this place even gets people in through the door with such poorly lead desk reception when appointments are forgotten and potential patients are attacked.Please, do yourself a favour, and if you can go to Brooks Veterinary Clinic, or drive out of the township and save yourself a negative experience.To the clinic, PLEASE get a new front end receptionist as many people have had bad experiences with Connie as well. It's making your Clinic look very unprofessional.
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August 2023 by iean small
Very clean. Friendly staff.
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July 2023 by Cheryl Funk
I just had my cats Mollie and Morty here, everyone was very friendly and they looked after them with kindness and lots of patience. Once again thank you ?
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May 2023 by Gabrielle Bareham
Amazing vet! Always accommodating and helpful.
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May 2023 by Jim Hughes
Freds the best!--nothing fancy but you know your critters are in good hands!
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March 2023 by Ralf Bauer
Very unfriendly receptionist the day I phoned in (Thursday afternoon 23rd of march)to make an appointment for the 2nd shot for my puppy, instead she kept asking me when the first shot was given.I was calling from work so I didn't knew the exact date, but I knew 26. March was due for 2nd. . Not listening just kept going until frustrated I hang up.
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February 2023 by Sandra Lawrence
The staff is great
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January 2023 by Kassandra Joe
When the old owners had newel vet clinic years ago it was the place to go they put you and your animals first and emergencies were taken seriously. The ignorance from the reception both over the phone and in person is absolutely disgusting not to mention the lack of knowledge. Emergencies arent taken seriously they seem to think a vaccine appointment is more important than an animal needing emergent medical care.
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January 2023 by Norma Cardinal
Expensive
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January 2023 by rj onupac
Called there and the lady who answered the call is rude! She banged the phone on me!
