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December 2023 by Kari Befus
I have been a client of Scotiabank since 1994 and have never been satisfied with the service. However, Brooks is the worst branch I’ve had to deal with. Usually the person I’m dealing with is rude and unwilling to answer any questions. They also do not speak to you about finances unless you have a lot of money and a perfect credit score. If that were the case, no one would need to speak to a banking rep. They are supposed to be there to help us, but they won’t.
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November 2023 by Erin M (Kick me my back is turned)
I have been a client of Scotiabank for over 15 years, primarily online. Mostly because in person visits with this bank are almost always a painful experience. They treat people doing their banking nearly like criminals, I have always felt very uncomfortable as if I'm seeing the godfather. I have had funds frozen by the branch manager with no explanation or apology and have been told "we can't help you, or we don't do that" countless times, and then had it done at another banking institution immediately. This needs to change.
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October 2023 by Lee C
Worst bank in existence.
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October 2023 by Erin Biggs
I have been a client of Scotiabank for over 15 years, primarily online. Mostly because in person visits with this bank are almost always a painful experience. They treat people doing their banking nearly like criminals, I have always felt very uncomfortable as if I'm seeing the godfather. I have had funds frozen by the branch manager with no explanation or apology and have been told "we can't help you, or we don't do that" countless times, and then had it done at another banking institution immediately. This needs to change.
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February 2021 by Flying Undertaker
Customer service is cool,Reason for a low rating is in the last 4 years i might have had 1 time where i was able to call. Scotiabank phone service is nonexistent. When i call i want to talk to a human.
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February 2021 by Corny Loewen
If you ask for something they always say we can't do that. Always negative. If I drive to taber or Vauxhall they are always happy to help. Thank you Scotiabank Vauxhall
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February 2021 by Sudeep Sandhu
Yeins Angel is a rockstar in customer service , very calm and very helpful.Thank you !
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November 2020 by guo xie
It was good sometimes only! I have two times bad experience here
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November 2019 by Mahjean Castone
Went to scotia bank this morning with my husband and the spanish teller looks grouchy while she’s talking to my husband,,, she’s not a friendly person to costumer,,, i think my husband experience harassment to this bank because that lady is so rude to talk,,, so what will do this morning is leave and go to the other bank to deposit our cheques because we’re not satisfied anymore at scotia bank. I recommend royal bank and bmo they are friendly there is no problem to deposit our cheques.
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November 2019 by Victor Lethbridge
Never have I had more hassle trying to do anything with a bank than dealing with Scotiabank. There's always something when trying their online banking. Hard to talk to anyone from the branch. I deal with TD, CIBC, ROYAL BANK and several credit card services. It seems the only one that causes me grief is Scotiabank. Come on step up your game?
