“Took a rock to the front glass of my Honda Accord a few weeks ago, almost pierced right through. I was looking for someone relatively close to me (im 1hr east of camrose).
Crystal Glass was the first place I called and was greeted by Terry, who was super friendly and nice. Explained my situation, she asked to put me on hold to check into it, came back a few minutes later explaining she'd have to order the glass and will take a few days - no problem, so I booked in for Saturday (Oct5). I arrived and left my car in their hands.
Terry calls me back not long after, maybe within 30-45 mins or so, explaining the wrong glass had been ordered/sent. Obviously the wrong glass won't work, which of course left me frustrated after driving an hour and now knowing I had to come back and do this another day.
This is where I chose to stay with them instead of being mad and going somewhere else. When my partner and I got back to their location after being told the bad news we were greeted with a lot of very genuine empathy about the mixup, they had managed to get me the proper glass which was a lot cheaper than the incorrect piece was, so I saved about $150 there alone, but on top gave me an additional discount for all of the inconvenience and mixup.
It's *this* kind of service that I write reviews for/about. They handled the problem truly and effectively and did more than they had to without even hesitating - that's what makes me write reviews and keep my loyalty to come back in the future. And because of how they handled this problem, I have decided to get additional glass for windows that need repair in the house.
Thank you guys so much again for your service and ability to work out a problem with great professionalism and empathy.
Car Glass Repair
“Took a rock to the front glass of my Honda Accord a few weeks ago, almost pierced right through. I was looking for someone relatively close to me (im 1hr east of camrose).
Crystal Glass was the first place I called and was greeted by Terry, who was super friendly and nice. Explained my situation, she asked to put me on hold to check into it, came back a few minutes later explaining she'd have to order the glass and will take a few days - no problem, so I booked in for Saturday (Oct5). I arrived and left my car in their hands.
Terry calls me back not long after, maybe within 30-45 mins or so, explaining the wrong glass had been ordered/sent. Obviously the wrong glass won't work, which of course left me frustrated after driving an hour and now knowing I had to come back and do this another day.
This is where I chose to stay with them instead of being mad and going somewhere else.
When my partner and I got back to their location after being told the bad news we were greeted with a lot of very genuine empathy about the mixup, they had managed to get me the proper glass which was a lot cheaper than the incorrect piece was, so I saved about $150 there alone, but on top gave me an additional discount for all of the inconvenience and mixup.
It's *this* kind of service that I write reviews for/about. They handled the problem truly and effectively and did more than they had to without even hesitating - that's what makes me write reviews and keep my loyalty to come back in the future. And because of how they handled this problem, I have decided to get additional glass for windows that need repair in the house.
Thank you guys so much again for your service and ability to work out a problem with great professionalism and empathy.
See you next time! ✌️✌️”