-
June 2025 by Aleena Khan
Hannah was very helpful getting two 8.5x11 sheets of paper printed. They also have self service machines and copiers if you just need standard prints on standard paper, similar to fedex office. The machines have a touch screen pad with a bunch of ways to send in your prints. Great place to print things quickly.
-
June 2025 by Alfonso Gabriel
Just went few days ago and asked for information about printing a sticker . And the guy in the printing area was so unpleasant, rude , unprofessional and if I was asking him a favor , when all I was is asking information about , how many days would it take to be ready , if there was a minimum of prints , the measurements of the stickers they could might have etc , etc … I had to reply on the same tone in order to make him respect me . At the end he just said : grab a card and send me your info and I’ll get back to you.
Unprofessional, lack of customer service 👎🏽
-
May 2025 by Jaime Kirton
Very disappointed with the recent customer service - the owners were very unresponsive in emails, and then tried to blame me for not calling them when I did infact call + leave a voice message a few days after the initial email. I had also previously replied to the email about the issue I was having, but didn't get a response to that. Such a shame because I've had nothing but positive service previously.
-
March 2025 by Vicki Brisson
Coming from out of town, the printing team was super helpful in helping me get my order filled fast and easily, on time for my upcoming event!
-
October 2024 by Miranda Spessot
Charged $5 to print 2 pieces of paper. At no point did their online service indicate such a cost. I wish the costing and options to come in had been more transparent.
-
August 2024 by Jenna Doll
My family had an urgent need for fixing a decal during a funeral. The only way we thought of doing this fast in our small time frame was to rush over to the nearest store we thought could help. My sister said this store helped so promptly, and gave us a new decal so fast and was so compassionate to what was happening. Thank you so so much.
-
August 2024 by Trails of an Old Runner
Asked the sales person (not occupied with another task) for vellum paper. She declared to not know what I was talking about. I described it. She did not seek advice from a co-worker or even do a computer search. She simply pointed to an isle and said, “All our paper is there.” Then left me to fend for myself
-
July 2024 by Alex
I cannot tell you how wonderful the staff is here at Bow Valley Basics and what a great addition to our community they are! I came in with problem - we had run out of envelopes with return addresses right before we were set to send out 500 letters at 4pm on a Friday. Mark in the printing department saw my stress and helped me get it sorted in less than 20 minutes. His kindness and patience was appreciated and I truly felt they went above and beyond to help me. I will 100% be recommending to my organization that we continue to do business with them moving forward. Sincere thanks again to the whole team for your help and friendly attitudes (and super reasonable prices!)
-
August 2023 by Mallory Tetley
I just wanted to say a big thank you to Luci for everything she's done to get our wedding welcome sign, table seating cards and name tags printed for our wedding in just a few short weeks. She responded quickly, had great design ideas that matched our wedding look perfectly and was super friendly throughout the entire process. The store reprinted my welcome wedding sign no cost as there was a few imperfections. I am so grateful for the work she has done and can't wait to show it off for our big day.Thank you Luci... and the rest of the Bow Valley Basics Team. You are very appreciated.
-
August 2023 by Kimberley Gillen
Incredibly pleasant and helpful staff thank you so much!
-
July 2023 by Shelly MItchell
I had a fantastic experience today!! I was very frustrated and was having difficulties with printing some papers. Libby went out of her way to help me..seriously above and beyond. Thank you
-
June 2023 by C D
Poor guest experience - a rude guy I ended up dealing with …Sadly, I’d suggest just buying from Staples if you want easy purchase/ returns and use this place only as a last resort.I’m all for supporting local but it needs to be offering comparable or better service & prices than big box stores.
-
March 2023 by Brandy Smyth
I recently visited BVB and was super impressed with the level of service I received. The staff (Libby!) was incredibly helpful and patient with me as I navigated the process of self printing. Libby provided clear instructions and even went as far as to teach me how to print exactly what I needed in the way I needed it. She made sure I the final product was 100% to my satisfaction. Thank you so much for your help! Highly recommend!
-
March 2023 by Charles-David Rondeau
I’m a professional photographer and Lucis help and guidance in the print shop was amazing, super happy with the products and service provided.
-
February 2023 by Geoffry H.
I went to get some papers scanned and sent as well as some supplies. I had apprehensions because I had built up the scanning to be a bigger problem than it was. When I arrived I described my problem to the staff member named Holly and she immediately put me at ease. She explained what had to be done and waked me through step by step. Her colleague, Alan even helped me verify the status of the pages sent and when completed. In addition, the supplies I needed Holly took me to the areas and helped select what I needed. I was in and out in less than 15 minutes. What a breeze and I would HIGHLY RECOMMEND Bow Valley Basics to anyone. Now that' customer service!!!
