-
October 2025 by Justin Zuffa
I don't usually leave bad reviews but Clairmont kal tire needs to do better with customer service iv never gone to a buisness looking to give them my money and been so disrespected as if i was being a complete inconvenience because I choose them.
-
August 2024 by Dvd Rom
Appreciate Kal tires representatives to keep me informed as to the time For the repairs to be completed
-
August 2024 by George Badiuk
Great work.
-
March 2024 by len covell
Quick service and friendly staff
-
February 2024 by Dora Elizabeth Hunt
Excellent service! I desperately needed new tires late afternoon on a Saturday and they managed to get me in quickly and got the job done. In and out quickly and good price on tires. Will definitely return there for my next set! ☺️
-
January 2024 by Paul McKee
After hours suck .No communication
-
November 2023 by Murray Hudon
Suggestions when dealing with Kal-Tire Clairmont:1) If you have an appointment, call ahead (perhaps the day before) to ensure that the supplies/parts THEY ordered for you have actually arrived.2) A "normal" uncomplicated tire swap SHOULD take about 20 minutes per tire.....expect it to be AT LEAST double that.Like other dissatisfied customer/ review writers, I took a day to cool off before writing this review.While I appreciate training of new staff is a necessity (and I KNOW I was dealing with fairly new employees at all levels of service in this shop) there are a LOT of issues with this franchise shop that you just don't see in the Grande Prairie shop.Apparently there are 4 computer systems with NONE of them communicating with one another....so really, an IT problem....that would no doubt benefit from an in-house solution person. The same could be said for the front counter staff not communicating with one another, and not being able to problem-solve relatively minor issues in-house (requiring a telephone call to outside management to resolve the complication)......in the service industry, this screams lack of processes......any new staff can be taught how to perform an uncomplicated job; but they NEED on-site resources to deal with the complications.....regardless how minor.Having been in the automotive industry in the past and change/balance tires as part of my job.....I could easily swap a tire in under 20 minutes (and likely closer to 10 minutes if the job was pressing).......this was with very old technology (as in manual floor jacks and lug wrenches). Less than 2 months ago, The Grande Prairie location swapped 2 tires in under 30 minutes.....so it's not an issue with equipment, ability or it's the "busy season."While it's possible that my experience was a "one-off" the fact that the lack of remedies suggests this has happened in the past, and will likely happen in the future.EDIT:In reviewing some of the other reviews, it seems these concerns ARE NOT as rare as I thought.Highly unlikely I will return to the Clairmont location, until they fix their issues.
-
November 2023 by Dawne Ramsey
Very friendly and helpful staffPrompt service
-
November 2023 by M Prince
I waitied a couple days to cool off before writing this review, Last monday I Called Clairmont Kal Tire for an appointment, we agreed or so i thought on 8am Thursday October 26th, 2023, I called Tuesday to see if they could move my appointment up and they said no stick with 8am Thursday Thanks, I said Okay No Problem. I was there 8am Sharp on Thursday Morning to be told my appointment isn't there and how busy they are. I say okay? Well can you work on it I had mentioned I need it before noon when I called Monday will that still be possible? I get a inconvenienced sigh from the clerk and he said we will get it in for you sorry were so busy. I asked again if it's not possible before noon then I'll come back another time. No he says. Re assures me they will get to it as they didn't record my appointment. I left to grab breakfast saying I would be back in a bit. I show up 2 hours later around 1015 to see my car still sitting in the same spot. The job we had talked about would have needed to be started at 8am my Apoointment time. I walk to the desk to ask for my keys back only to be completely ignored by available staff who then called other names of people up you the front as they are looking around me to avoid acknowledgeding me at all. Finally the original clerk calls me up. I asked for my keys as the car hadn't moved and I needed it by noon and that's obviously not going to happen. He repeatedly told me sorry we are so busy like I didn't matter vs other customers. I watched several people come in and out in the 15 minutes it took to be acknowledged again. I came in early on a day off after working a 17 hour day until 1 am the night before to have 4 hours of my time totally wstsed without any remorse or concern at all. This clerk compeltely disrespected me and my time and didnt seem to care AT ALL. I specifically would come to this location even though it's beyond inconvenient due to the exceptional service I have received from Roland in the past.
-
October 2023 by Shadows
They do OFP inspections. Special thanks to Roland, Jess, Corey & Hailey. Got us in quickly and was able to get it done in good time. Friendly, professional & with a reasonable price too.
-
October 2023 by Wayne Brenton
The Staff were very helpful in making my Decision- Tks so much.
-
October 2023 by Wayne Comer
Appointment was made for 9:30am to have my winter tires put on. Dropped it off at 9:15. Called them at 1:15pm to see if they were almost done with it. I was told that they could not see it in the shop so they were just pulling it out. I asked if I could come grab it at 2:00pm.Showed up a little after 2:00pm like I was told to do and found the truck sitting where I had parked it with the same tires still. Hadn’t moved.I asked why and I was told that the manager had decided to bump my truck for someone else. When I make an appointment I expect that to mean that my vehicle has its place in line, the appointment ahead of mine comes first but after that my vehicle will be seen. What is the point of making an appointment if the manager is going to pick and choose which vehicle goes next.I would avoid this location at all costs unless you want to waste an entire day for nothing.
-
October 2023 by John Langor
I want here as a reference from another Kal Tire as I needed work done in a quick manner. Great and caring people and good at what they do.
-
October 2023 by Vannessa Maisonneuve
Excellent service! Excellent staff! Definitely a return customer! Keep up the great work guys! Still☆☆☆☆☆☆☆☆☆☆
-
August 2023 by D. J.
The only tire shop I've ever pulled up to that wouldn't top up a low tire because "the tire is too low". I thought putting air in tires was part of a tire shops job. My mistake ? And the guy that came out was rude about it too.There are many other tire shops in town. I won't be coming back to this one.
