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March 2024 by Annie Wilson
If I could give a negative 20 review I would. Stay far away from this shop. They seemed great till everything went wrong They do not stand behind there work. We gave them 4 tries to make this right. Learn from our mistake. We took our 67 baracuda in for a wheel alignment and to try to set the timing better. Long story short car died there and after they took half our engine apart. Told us it needs a full rebuild. This is not our shop we normally deal with but figured we'd give them a shot since they had everything apart and bill was already over $3000. First time they call and say car is done. I go pick it up and I notice 2 big paint chips in the paint which I point out and when they start it. It clearly has an exhaust manifold leak. So I leave it there. Second time they call its done. I go pick it up and drive it home. Park in driveway to get garage door opener and come right back out and the car won't start. Takes me over 10 minutes to get it fired up again. Back out of driveway and theres puddles of oil on driveway. Park it in garage and wait for my husband to get home. He looks under car and sees they smeared what looked like gasket maker all around oil pan to try to stop it from leaking. Looked like a kid in shop class worked on the car. Also puffing clouds of white smoke out of exhaust when he starts it. Transmission dip stick tube is now also leaking. They must have bumped it taking engine in or out. So he calls them and we now bring it back again for third time. He tells them everything he's not happy with. They say we'll fix it. So they clean all the goop off oil pan put a new gasket in and it's still leaking. They change transmission pan gasket also which my husband told them it was leaking from the tube. Than they call and say car is done again but still leaking and now we have to buy new oil pan and timing chain cover or they can't fix it. And we have to pay for transmission pan gasket replace but it's still leaking. So I phoned and was angry at this point. Nate the owner wasnt there so they put me through to the mechanic that's been working on the car. I pick up car and drive it home and it dies every time I slow down. I phone and the mechanic says it must be doing that because its colder out now than when he drove it earlier. It must be cooling down to fast... The next day my husband talks to Nate and all he said is. Tell your wife not to phone here again. So my husband agrees to order the parts and when they come in. We bring car back for the fourth time now.... He tells them again the transmission is leaking from dipstick tube and take your time and make sure it's fixed right this time.Test it and drive it make sure it's good. So they call again car is done but can't do anything with transmission tube. Take it to transmission shop. So my husband tries to drive it home and its even worse than before. He cant get it to stay running long enough to even get it into our garage. And pushes it the rest of the way. Now he refuses to go back there because they obviously don't know what there doing. So we're out over $9000 with there bill and the parts we had to buy and the car runs worse than ever and still have to fix paint chips and transmission. FYI any reviews more than a year ago are when Fred still owned this shop. We never had a problem with him. It's a new owner as of a year ago.It's now more than 4 months later that my husband phoned and left a message for owner to phone him back with no response. Zero customer service. Have a car sitting in our garage that is not driveable at this point with no resolution on how to resolve this even though it has a year warranty. As soon as you put it in gear it dies. Has valve train noise and smokes like crazy.He also asked for old oil pan and timing chain cover back and they never gave them back to us. Had someone check initial timing and it was over 45 which is insane. Not sure how the car even ran in the first place....
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March 2024 by Jay Reeder
Total Automotive is professional, knowledgeable and fast.Highly recommend them for all you automotive needs.
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February 2024 by Trevor Sampson
I have taken my vehicles to this shop for about 10 years now and have always had a good experience, with both the old and new owner. They are extremely helpful starting from the first phone call. They are willing to work with your schedule and make sure the job is done on time. I would definitely recommend this shop!
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January 2024 by Pasquale's PizzaCafe
I have been going here for years and will continue now that Nathan has taken over. Their work is excellent-fast service, very knowledgeable regarding automotive and done right every time. I am a loyal customer for sure. Happy they are in Coaldale. Blaise Mac Neil
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January 2024 by Tom Hovan
The service was quick and the staff very friendly and courteous.
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January 2024 by Robert Smylski
Pleased with your service, pleasant staff and good workThank you
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January 2024 by Ethan
Great company. Honest, straightforward, reasonable, and friendly. I went to them on the recommendation of a friend. I was not disappointed. Keep up the great work. I definately recommend TOTAL AUTOMOTIVE to others.#honestmechanic #goodbusiness
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January 2024 by Robin Ray
Fast and quality Service
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January 2024 by Susan M
Thank you to Nate and the rest of the team at Total Automotive. Knowing that I am not being upsold for products or labor, and knowing that the work is being done right is such a relief that words cannot properly express.I've been going here for over a year, the first time being when my husband was unexpectedly in hospital 2 hours away. Both of our vehicles were in major need of repair after calling Total Automotive. Nate and the amazing people out there, were able to get our vehicles in the next day and they were able to get my truck back before the end of the business day.I had been told by other shops that my steering box was leaking, when in fact it was just a hose. So the repair was substantially less than what I was expecting, which was really nice during the stressful time.If you want an honest shop with knowledgeable and amazing people and mechanics, this is the place for you. Knowing that I'm not being nickeled and dimed and that the work is being done correctly is something that I am so happy that I've been able to find.
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December 2023 by Bong Olegario
Had a mechanical inspection done on my minivan by Total Automotive. Awesome service!
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December 2023 by Dan Hayward
Amazing shop with top-notch mechanics and great customer service! I highly recommend!!
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December 2023 by Eric
Totally worth the short drive from Lethbridge! Really appreciate the friendliness, honesty and professionalism of the crew at Total Automotive! Nate took the time to both show and explain areas of concern wth our vehicle and in the end, save us a whole bunch of money! This is now our go to shop for anything with an engine. Admittedly, am really puzzled by the previous star review - sounds a bit fishy to me. Thanks again Total Automotive!
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November 2023 by Chris Whittle
After hearing from another customer how friendly and Knowledgable Nathan and his team were at Total Automotive we took our truck into them and were totally impressed with the service and pricing we received. Highly recommend their service and will be using them in future.
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November 2023 by Diana Kerschbaum
I took my car in for a electrical diagnostic and now the cover for my fuses is gone. I am not impressed.
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November 2023 by IM THE TOURNAMATER SUBSCRIBE TO WIN GIFT CARDS
My car ended up in the ditch.One of their operators came out, he was very pleasant considering the cold weather and got me out with no damage done to my car. He stayed nearby to make sure I made it home a couple hundred yards away.
