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October 2025 by Erika Belanger
Had this company install flooring and they did a fabulous job. Not only does the floor look amazing but the contractor came when he said he would.
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May 2025 by Falco 13
This place has terrible service and was very unfriendly. Many times I tried to go there during regular hours it was closed. They are not very helpful, never helped us find what we were looking for and when we did find something they never went over it with us. There was fine print not located by the sample tile that would have made us not choose it. We ordered it and had to pay for shipping ( not at the other place we went to) and they said they would not help us load it. ( Again not like the other store we went to - where they insisted on loading for us.) They would not take the tile back unless we paid 50,% restocking fees and probably shipping again so not worth it.
I should have went with my gut and stayed away from action plus flooring
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May 2025 by Deborah Kelly
Should be zero stars. This is the worst business I've ever had the displeasure of dealing with. The staff is extremely indifferent and completely unhelpful. They couldn't even bother to get up from behind the counter and help me. I ordered a tile from a sample board and ended up getting boxes of different coloured tiles that were unusable. When I tried to return them or exchange them for something different they refused to help. Said it was my fault for not reading the fine print on the sample board. So much for customer service. You got your sale but I have 4 more bathrooms and a laundry room to renovate and I will never purchase anything from your comany. I recommend staying clear of this business and their unfriendly, useless staff. They also told me they wouldn't be able to help me load the tile when I came to pick it up. Just pathetic.
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February 2025 by Trevor “LakeMan81” B
Recently had a small flood in my basement and after the restoration company came through and removed what they needed Action Plus came through and ripped out the old carpet and underlay and installed all new stuff. There were a couple of hiccups along the way but Keith and his awesome team made everything right! Very professional group and would highly recommend this company for your flooring needs! Thanks again!
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October 2023 by Morgan
unprofessional and absolutely horrid
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June 2023 by Jason Killion
These people are the best! They did such a good job on my kitchen and bathroom. Highly recommend.
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June 2022 by Boyd Mostowy
I was looking for a flooring contractor to replace the hardwood flooring in my house, and had tried dealing with a different shop. Keith and Megan handled everything exceptionally well, as well as showing us what the trend was in flooring now, and recommended some great choices. They ordered the material which came in early, and got things installed and did a fantastic job. The professionalism and quality workmanship by them is unmatched in the Lakeland area.
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June 2022 by R N
Prompt turn around on order and even honored an out of date quote, thanks a bunch Action Plus Flooring.
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June 2021 by Aislinn Ronney
Excellent customer service! Keith was than willing to work within our budget; the carpet and underlay are excellent quality. Carpet was installed only 3 business days from the first phone call! We are very impressed and couldn't be happier, thank you. We will definitely be calling back when we are ready to do vinyl plank!
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June 2020 by Kimberly Grant
Recently have my carpets replaced in three bedrooms and stairs and I am very happy with the service and installation i received from Action Plus Flooring! They worked on our schedule, price was good, quality of the carpets fantastic and installer was courteous and professional! I would highly recommend Action Plus Flooring!
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June 2020 by Michele Skorlatowski
Very pleased with our flooring and the install. Old carpets were glued down on EVERY square inch and although it took much longer to remove, the quoted price was the price I paid. These days that rarely happens and we will definitely recommend Action Plus to others.
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June 2020 by Dave Bergeron
Five star service. Never disappointed with the quality of the product. Keith and his friendly staff are top notch. Highly recommend.
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June 2020 by Sandy Gelowitz
Horrible customer service , will never go back
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June 2019 by Denis Michaud
Great prices and friendly service
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June 2018 by Vanessa Teepell
Staff are gr8 to deal with the issues we had were handled in a timely, perfect professional, kind, positive, fast and efficient manner. It's always a pleasure going to A P Fbeing greeted always with a smile and listening manner they always give 110 %to make sure that you are treated like a member of their family
