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February 2024 by Rob Scott
Very nice and helpful staff. It is a pleasure to do business with them
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January 2024 by Karl Klepp
I have always had excellent and prompt service from Cold Lake Chrysler. They always do a great job, the Mechanics even talk to you about your vehicle. Erin in the service office does a stellar job working with my 3rd party waranty company to ensure they cover what the contract says they should. No shortcuts made here.Thanks Cold Lake Chrysler !
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January 2024 by Dwayne Packer
Great people great service
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December 2023 by Jacey Arsenault
They were able to get us in last minute and fixed our shock.
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December 2023 by Trevor Kahpeepatow
Super fast service, staff are friendly and helpful, like taking my vehicles there for service
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October 2023 by Tootall Mgee
It twas 3 days before I had an 8 hour drive for vacation and my truck had couple issues. I dropped my truck off Thanksgiving night and hoped for the best. Brittany called me at 8 am and got the ball rolling. Parts ordered and truck was ready for my road trip! Thanks guys!
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October 2023 by Deebs
Cameron is a fantastic salesman. He went out of his way to ensure we got exactly what we wanted and that we tested every vehicle and feature in the class we were looking at. There was no pressure to make a purchase. After dealing with a big city import dealership on our previous purchase it is important to us to have local maintenance and support and Cold Lake Chrysler is the best place in town to meet those needs
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August 2023 by Steve
Honestly, it was one of the best experiences I have ever had. Camron is a fantastic salesman. There is no pressure, and they just want you to be happy no matter what. I can't recommend them any higher and would never shop anywhere else
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August 2023 by Madison
The service department very much lacks any sort of communication skills or customer service skills. Showed up to my booked appointment, upon arriving she told me they ordered the wrong part and that I would have to await their call and come back another day when the new part came in. No decency to give me a call before I drove into town and had somebody also follow me in to give me a ride back home, wasting both of our gas and time. They told me the part would be in later that day hopefully or not long after. I waited almost 2 weeks, I had to call THEM multiple times for updates while the part was delayed. I went to the service department on Friday July 21st asking about my part, and they said it was delayed once again until the 28th so I requested my deposit back that I paid towards the part, they told me that I couldn’t get my money back as it was already on order and they can’t return parts, even though they ordered it from Amazon? She said it was out of her control and said that parts were the people to talk to but when I asked to speak to the parts people, she tried to dismiss me by saying that they probably wouldn’t know anything or be able to do anything. The parts people and general manager were very helpful in getting me my money back. Would never use their service department again or recommend to anybody.
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June 2023 by Nikki Hackney
Recently purchased a truck from Tasha and it was such a great experience. She was patient with me when I was trying to make decisions and worked hard to get me the best deal for my trade in. Highly recommend her!
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June 2023 by Lorrie Runge
My first solo experience purchasing a vehicle. The first day I walked in I met Tash , and she understood my my needs and wants probably better than I did. She walked me through the whole process, made sure I saw many different vehicles , and had great patience and understanding with me while together we found what was perfect for me. I then met Amanda and she did all the paper work and made sure all was in order, and I was introduced to the service department as well. I love my Durango Citadel and look forward to building a relationship with this dealership as I settle into Cold Lake. Thank you Tash
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April 2023 by Claude Cormier
Just a bunch code reader mechanics and a very unprofessional dealership. Brought in my 2013 Ram 1500 in October of 2022 for a transmission service which was due according to the interval maintenance schedule. Truck had 107k km on the odometer. They drained the pan, changed 2 filters and did a top up and found nothing unusual, $405.64. Days later the truck started acting erratic, stalling at slow speeds and slow on acceleration, called the dealership and they said that it had nothing to do with the transmission service that was performed. After some research I found it could be related to a dirty MAS or throttle body which I cleaned with the recommend cleaners to no avail. Made another appointment sometime this past March and they couldn't find anything wrong, duh no codes! Made another appointment on April 18 2023, "3k km later" since the service and they took it for a drive and noticed the lack of power and shifting difficulties. "No codes" so they decide to pull the transmission pan and checked for a blown "accumulator" which was found to be normal but noticed filings in the pan. Replaced the pan and topped it with fluid charged me $472.29 and told me I needed a new transmission! Coincidence? I think not! Estimate for transmission, $7,676
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February 2023 by Joseph
Great customer service, didn't overcharge, didn't make up things wrong with my vehicle they understood my situation and were very helpful, this place has come a long way and I'm a proud customer
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January 2023 by Wes
Great experience. Tash was a great help despite looking into, and deciding not to trade in my vehicle a few times. Any questions were answered quickly, and when I decided on a vehicle she went and got the specific truck I was interested in for thr test drive. Definately recommend Tash for any new or used vehicles.
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January 2023 by wormdealer cosplays
EnjoyabIe and funny staff. was there with my friend and his mother, we where waiting for her to come bck and she came back with an employee, i caled out the window 'Hi mom!' Wich earned the response from said staff member 'hello!' It was rather funny and had us laughing for a while. A funny story i will tell to my kids.
