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September 2024 by Melissa Dodd
Wish I could leave zero stars. DO NOT take your vehicle here. Customer service is horrid and they have no concept of time/appointments.
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August 2024 by Michael Kim
1 star is way too many. 0/5.
My vehicle was brought to your Drayton Valley location on January 21, 2024. The first estimate I received was $16,950 on February 14. Feeling that this estimate was unfair, I consulted my insurance company, which subsequently reduced the estimate to $9k on February 23. Despite my concerns, I decided to trust your service and proceeded with the repairs at your location.
The communication from the team has been inconsistent and frustrating. On March 27, I received an update indicating that my car would be ready by March 30. This date was then pushed to May 10, then to May 31.
They then found my cooler leakage half a year later the vehicle was driven into the shop…after all that time.
I have since received 8 more emails, each with a new expected completion date, the latest being July 19... (today is Jul 21) However, I have just been informed that the car is still awaiting parts.
This prolonged delay has caused significant inconvenience and financial strain. I have had to continue paying for my insurance throughout this period due to the repeated inaccurate due dates and ongoing delays.
It has now been half a year, and my car is still not ready. This level of service is unacceptable, and I urge you to address this matter promptly.
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June 2024 by Kevin Romero
They Take too long at jobs that aren't supposed to take as long as they make it seem and they are liars. how long does it take to paint a few parts? Few hours maybe a day I would say but for "fix auto Drayton Valley" it take them almost 2 months. Not only that but if you're fixing your car from insurance claim you better not try to ask quiestion on why it's taking so long. They will contact your insurance, lie to them saying that you're harassing and threatening their employees
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June 2024 by Gilles Roy
Nice staff. , great work skills.
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February 2024 by Miss Amber Dawn
Friendly office staff always great to deal with!
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January 2024 by Artem Yurchenko
my car has been sitting for more than 3 monthsin the end I took it and the guys didn’t finish their work and didn’t return the money or even offer itthey gave me back a dirty car and said that it had been polishedThey didn’t call me the whole time, and when I arrived, they said that they had rescheduled the appointment.of the paid $5000 workthey only replaced the mirror (installing it incorrectly)and painted the rear bumper (it remained dirty and stained)this is a scam and not a service
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December 2023 by Andrew Harper
how long to fix a bumper ? 2 weeks and counting .......450 what area code is that ?
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May 2023 by Linda Meinczinger
They were very good at getting things done. The service was great ?
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February 2023 by Aleah Barth
Amazing service and outstanding staff.
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October 2022 by Bev Belanger
I recommend fix auto draytonvalley. They did an extremely excellent job fixing my vehicle.It looks brand new .Then on top of it they cleaned my vehicle inside and out and didnt charge anything.I highly recommend fix auto .Services: Painting
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July 2022 by tony mcgrath
Great workmanship and great customer service !! The crew here is very knowledgeable and is customer satisfaction oriented ...That is so welcome these days!
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May 2022 by Ian Alonso
I dropped off my truck for insurance repairs. I gave them a copy of my credit card for the rental, it was the first time I've used the card in 4 months. That night there was purchases from etsy.com. I had to cancel my credit card. The rental was through Hertz and when I called Tanvir I was told that the card number had been stolen on my end as they do not keep credit card number on file after the deposit is taken, he was not helpful.While my truck was in the shop someone backed into it and my bumper and tail gate had to be replace. It also got a unrepairable flat tire and they replaced it with one that does not match the other tires. After it came back from the tire shop the truck no longer started and I had to get it towed to dodge at my own expense to have it diagnosed. I had to pay for a new shifter.Through the repair process I was not informed of any of the mishaps until the repairs were completed and I had to return the rental and get my truck towed away as it no longer was drivable. Now I've had to pay a significant money out of pocket just to make my truck driveable and it has mismatched tires.I regret choosing fix auto for my repairs.
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April 2022 by iana3010
I dropped off my truck for insurance repairs. I gave them a copy of my credit card for the rental, it was the first time I've used the card in 4 months. That night there was purchases from etsy.com. I had to cancel my credit card. The rental was through Hertz and when I called Tanvir I was told that the card number had been stolen on my end as they do not keep credit card number on file after the deposit is taken, he was not helpful. While my truck was in the shop someone backed into it and my
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April 2022 by Paul Repkow
This place is EXCEPTIONAL. ESP the staff.. I run a roofing buiesness. So I understand what it takes to stand out from the rest. These guys give updates VIA email with your progress percent plus complete date. Their front desk staff were always polite and helpful, efficient with answering my questions. Their technicians did an amazing job fixing all the body work and painting. Their manager even met me on the weekend to return my truck!! So very thankful . And very impressed.Thank you guys!Recommend to absolutely anyone!Services: Painting
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February 2022 by Andy and Lana Moritz
Best shop in town!! We were in an accident and they took great care of us from start to finish. Excellent workmanship! I would recommend to anyone looking for a great Autobody repair shop!!
